After leaving Chase for loosing my money and taking over two weeks to return it. They mistakenly put deposited my money into someone else's account. I made the decision to move my business to TD Bank. It has been over a year now and I can't tell you how a great feeling it is to have a conversation with a bank employee does not take place through bullet proof glass.
Though I only have a checking account with TD, they do what I expect, which is hold my money and give it to me when I need it. I never use their online banking, so I have no idea how good it is, but they do have a ton of locations in New York, fees are reasonable and the bank branch experience is one of the best.
The dog friendly atmosphere is also a bonus.
The level of service at this bank exceeds my expectations. David, in particular is courteous, friendly, professional and always goes the extra step in assuring that my banking needs are addressed.
This is the worst bank to deal with and the italian girl manager is the worst person to deal with i think she is on a power trip they charge all kinds of fees for nothing they freeze cheques but take there fees from the frozen funds anyway the employees don't even know that the funds get frozen for 7 days or 5 days this bank has to wake up and treat customers the proper way and get rid of that women manager she does not know anything to much you know what so change bank and go somewhere where they know what they are talking about