After leaving Chase for loosing my money and taking over two weeks to return it. They mistakenly put deposited my money into someone else's account. I made the decision to move my business to TD Bank. It has been over a year now and I can't tell you how a great feeling it is to have a conversation with a bank employee does not take place through bullet proof glass.
Though I only have a checking account with TD, they do what I expect, which is hold my money and give it to me when I need it. I never use their online banking, so I have no idea how good it is, but they do have a ton of locations in New York, fees are reasonable and the bank branch experience is one of the best.
The dog friendly atmosphere is also a bonus.
I love going there! The guys i know really well, gary, garfield, layla, shelby, and robert etc. They really know my name and if i need to check my status, they are always there to help and they know i would come to take some money out and while i'm wating, they ask how i'm doing, etc.