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TD Bank Customer Review

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megadoubleu's Profile Image

5 out of 5 marks

Reviewed by megadoubleu

Jun 19th 2012

Generally an excellent experience, much better than other local competitors.

Having lived in the area now for 14 years or so and having had experience of several banks, either through payroll needs or mortgages or such, I'd have to say TD Bank is the best of the bunch.

I've tried Wilmington Trust - OK, B of A - really terrible, Wachovia - Horrible, Citizens - Pretty Bad, First Federal - OK, but TD has been really great.

First, most of the complaints I read here are about debit charges for being overdrawn, that's the same at every bank. My son went over $800 overdrawn while banking at Citizens while at college - for buying a Starbucks on his debit card. They then started charging him $37 day for the O/D, even when it was paid off, they came up with retrospective charges that put him overdrawn again and started the whole process over. You can fix your debit card so it can't go O/D now (thanks to the government) and at least TD only charge $15...

My branch is very cheery and friendly. The dog loves to visit and there are always little gifts for the kids as well as the free money counter for customers.

No bank reminds me of the old, personal face-to-face service you used to get and decisions are now made in a central office many miles away, but at least the staff are friendly, the bank is open and bring and everyone seems very helpful.

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Other TD Bank Reviews

tiredoftd's Profile Image

Reviewed by tiredoftd

Aug 28th 2014

1 out of 5 marks

Worst bank to work for

Approaching my full retirement age of 67, TD Bank decided to terminate me for some false policy breach. The quality of management has deteriorated to the point

of no return. I would advise anyone thinking of a career with this bank to steer clear.Extremely low wages, oppressive working conditions, and a management style that is only concerned with profit. The more you produce the more money management makes. I you get tired of constantly being beaten over the head to sell, sell, sell.And they love to charge fees. STAY AWAY.

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anajrubio's Profile Image

Reviewed by anajrubio

Aug 29th 2014

1 out of 5 marks

No Security On Personal Information

Just three days ago someone tampered with my information. My personal checking and debit card as well as my small business account. I realize this two days later that over $1500 is missing from my business checking. Not even the bank notifies me! Someone got my info from one of their atms and used it and took out money from both my accounts until cleaning them out and even making them go negative! I call and they tell me they will investigate to give it up to 10 business days! Like i don't have a business to run myself. Then i call two days later and they tell me no one can tamper with my info again but i log onto my personal checking online and guess what money was still able to be taken out using an atm again!!! They have no security on debit cards no alerts no text messages no nothing! How am i suppose to trust this bank especially with my business acount! Worst bank ever! With customer service and fraud! No one ever knows anything about what is going on with your account or they can't tell you. How can i not be told what is going on when its my money!

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