Overall Rating

MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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TD Bank Customer Review

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bibio7's Profile Image

1 out of 5 marks

Reviewed by bibio7

Jan 16th 2013

Horrible! Disgusting Thieves

This bank is the worst ever! They have all those commercials claiming they are human? It is a damn lie! They are horrible people, both their customer service team members and their so-called supervisors.

They charged me an overdraft fee for a pending item which they claim made my account negative. Then when THE SAME item final posts, they charge me another overdraft fee for the same freaking item. And then they claim, when it was pending, you account went negative. Well, when it stopped pending, why didn't you return my 35 dollars? Why on earth would you charge me another 35 dollars when it finally posted the following day. Horrible thieves. A bunch of thieves.

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Other TD Bank Reviews

sacjjmc's Profile Image

Reviewed by sacjjmc

Mar 25th 2015

1 out of 5 marks

poor customer service

Very poor customer service. Branch assistant vice president , store manager rude and unhelpful and doesn't return calls. Misinformation given and no one accountable. I will stick with my credit union Connex for my large accounts. I would never trust TD bank with more then my play money and still strongly consider just closing the account. Be aware and read ALL small print .

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jcrosita's Profile Image

Reviewed by jcrosita

Nov 3rd 2012

5 out of 5 marks

Horrible

I have been a member for over 20 years including when it was commerce bank. Since it has been td bank i have had many bad experiences but this is the worst. On november 1, 2012 at 6:30 pm i walked in and i waited to see a customer representative to see about closing my account due to a maintenance fee. Stephanie greeted me and asked if she could help me. While talking i had asked her some questions about a student account to see if i could get free checking. When she asked me my age she informed me that i did not qualify, as you had to be younger. Therefore, i asked her to close my account and distribute to me the 250. 28 that i had left in my account. She did all the proper procedures rather coldly without smiling or responding very friendly to me when i tried to spark up a small conversation, however, she did her job and exited to retrieve my cash. When she returned i briefly looked inside the envelope, however, i did not count the amount correctly. When i left the building i went to wells fargo, which is right next-door and began to count my money that she gave to me and i noticed that i was $80. 00 short. I immediately returned to td bank and asked stephanie if i had dropped any money because i was missing some cash. She became very rude and told me no and that she cannot tell me what i did with my money after i leave the bank and that she is not responsible for it. She also angrily said to me that she watched me count it in front of her. I was rather nervous due to the economy today and hoping that some how she could help me so i nicely explained to her that i know and i realize that but i must have not counted it properly because i'm missing money and i only have 170. 00. She then stormed off to the teller counter and disappeared from my sight. I had to ask the teller where she went and he told me she was counting the drawer. She then came back and gave me the 80 dollars and said sorry but never apologized how rude and angry she acted. I closed my account and will never return.

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