This bank is the worst ever! They have all those commercials claiming they are human? It is a damn lie! They are horrible people, both their customer service team members and their so-called supervisors.
They charged me an overdraft fee for a pending item which they claim made my account negative. Then when THE SAME item final posts, they charge me another overdraft fee FOR THE SAME FREAKING ITEM. And then they claim, when it was pending, you account went negative. Well, when it stopped pending, why didn't you return my 35 dollars? Why on earth would you charge me another 35 dollars when it finally posted the following day. Horrible thieves. A bunch of thieves.
After purchasing 3 gift cards in the amount of $25 for my college son I found that the monies were eaten up with a $2.50 service charge leaving $7.50 on each card. Contacted the toll free number, went to the TD branch and horrible customer service. Really disappointment in how TD bank was non-responsive. I am a long time TD Bank customer. Warning - do not buy TD gift cards.
I try reaching them st their 1888 7519000 number and for the past few days cannot get anyone its always a 15 to 20 minute hold time. Since when are you this overwhelmed? Try hiring more employees in those offices downtown center city that i pay all my fees for. You can all get bent. Your branch on frankford and unruh aren't any better. They can usually at this discretion remove overdraft fees but 9 out of ten will not remove one single overdraft fee. Knowing it was only three days before my nevt eft was going tobe in their bank.
TD Bank has taken $210. 00 in od fees and nsf fees year to date. I am on disability because i have memory impairment caused by an automobile accident. Sometimes i forget to balance my checking account but its never ever more than double digits that my next eft cannot take care of. I hate your bank and how i get treated. Mr glenn [Redacted] disgruntled patron of td bank. $210. 00? Shame on td bank and how it treats handicapped customers. K should have kept that money someone dropped outside of your td bank on cottman and bustleton aves