This bank is the worst ever! They have all those commercials claiming they are human? It is a damn lie! They are horrible people, both their customer service team members and their so-called supervisors.
They charged me an overdraft fee for a pending item which they claim made my account negative. Then when THE SAME item final posts, they charge me another overdraft fee FOR THE SAME FREAKING ITEM. And then they claim, when it was pending, you account went negative. Well, when it stopped pending, why didn't you return my 35 dollars? Why on earth would you charge me another 35 dollars when it finally posted the following day. Horrible thieves. A bunch of thieves.
The level of service at this bank exceeds my expectations. David, in particular is courteous, friendly, professional and always goes the extra step in assuring that my banking needs are addressed.
This is the worst bank to deal with and the italian girl manager is the worst person to deal with i think she is on a power trip they charge all kinds of fees for nothing they freeze cheques but take there fees from the frozen funds anyway the employees don't even know that the funds get frozen for 7 days or 5 days this bank has to wake up and treat customers the proper way and get rid of that women manager she does not know anything to much you know what so change bank and go somewhere where they know what they are talking about