This bank is the worst ever! They have all those commercials claiming they are human? It is a damn lie! They are horrible people, both their customer service team members and their so-called supervisors.
They charged me an overdraft fee for a pending item which they claim made my account negative. Then when THE SAME item final posts, they charge me another overdraft fee for the same freaking item. And then they claim, when it was pending, you account went negative. Well, when it stopped pending, why didn't you return my 35 dollars? Why on earth would you charge me another 35 dollars when it finally posted the following day. Horrible thieves. A bunch of thieves.
I did some business with TD Bank recently and was very pleased with the professionalism and friendliness of everyone. It was a great experience.