This bank is the worst ever! They have all those commercials claiming they are human? It is a damn lie! They are horrible people, both their customer service team members and their so-called supervisors.
They charged me an overdraft fee for a pending item which they claim made my account negative. Then when THE SAME item final posts, they charge me another overdraft fee for the same freaking item. And then they claim, when it was pending, you account went negative. Well, when it stopped pending, why didn't you return my 35 dollars? Why on earth would you charge me another 35 dollars when it finally posted the following day. Horrible thieves. A bunch of thieves.
The worst bank i have ever dealt with! There on line banking is a joke and most of their customer service people don't know what they are doing!
They changed my debit card status to "only deposit". Aparently the way to change itâ´s status was calling to loss prevention. They couldnâ´t unblocked and they asked me to go to a branch to verify my identity. That seems reasonable but it was late evening and all the brunches were close. I couldnâ´t get any cash neither pay with my card, itâ´s not big deal when your are at home but if you are in a situation that really need money it is a huge problem. I am goint to the brunch to cancel my account, thanks!!!