MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
My husband decided to get this bank since they are opened on Sundays. He opened his account first then we decided to get a joint account there also. The first day we go in to setup a joint account the lady explains that if we deposit cash in an ATM it won't be available for a few days which automatically made me not want to bank there but my husband decided to still bank there we give the lady 600 cash to put in the account and explain to her we need the money available tomorrow because that is the money to take our car out the shop she says the money will be available since we were depositing it with a teller and it is cash the next day we go to swipe for our car to come out the shop the card is declined and when we call the customer service the lady says they have no idea what she deposited the cash as but the money won't clear for 7 days that they "THINK" she deposited it as a check but have no idea for sure immediately I wanted to close the account but our car rental security deposit was still on hold and when I asked how long the hold takes to come off so I can get my money out they tell me 30 days which I have never heard of a hold taking that long to clear ever! The way this bank holds people money and takes days for money to clear is ridiculous! Then you have to pay to basically even have an account there! They should pay us for using their horrible services!
I had tried to make a deposit into my attorney trust account at the River Edge branch and was informed that my account had been closed due to inactivity. I asked the manager if she could reopen my account but she wasn't very accommodating at all and told me that I had to come back with some forms.
So I called the North Maple Ave branch where I had opened my account and spoke with William Martinez. It was almost 5 pm and the bank was about to close.I explained to William that I would not be able to get to the bank for two days because of my crazy schedule and William took care of things by reopening another account.
At 6pm, I drove to the drive-through and was greeted by William who presented me with the forms for my signatures. I am truly impressed that William went above and beyond to provide such exceptional customer service.
I would have been happy enough that William was able open a new account for me and I had expected William to leave the forms with the drive-through teller, but he stayed an hour after closing even in the terrible icy weather.
Because of William, I was able to timely deposit a large escrow check safely into my attorney trust account. If only other employees/branches would follow William's cue, dealing with banks would always be a pleasure. THANK YOU WILLIAM!!!
This is the most accommodating bank there is and they have the lowest fees. They're open every day, there is never a long wait, they know my name, they're dog friendly, etc etc etc....why bank anywhere else? I hope BOA and WF lose all of their business to TD!