MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
My husband decided to get this bank since they are opened on Sundays. He opened his account first then we decided to get a joint account there also. The first day we go in to setup a joint account the lady explains that if we deposit cash in an ATM it won't be available for a few days which automatically made me not want to bank there but my husband decided to still bank there we give the lady 600 cash to put in the account and explain to her we need the money available tomorrow because that is the money to take our car out the shop she says the money will be available since we were depositing it with a teller and it is cash the next day we go to swipe for our car to come out the shop the card is declined and when we call the customer service the lady says they have no idea what she deposited the cash as but the money won't clear for 7 days that they "THINK" she deposited it as a check but have no idea for sure immediately I wanted to close the account but our car rental security deposit was still on hold and when I asked how long the hold takes to come off so I can get my money out they tell me 30 days which I have never heard of a hold taking that long to clear ever! The way this bank holds people money and takes days for money to clear is ridiculous! Then you have to pay to basically even have an account there! They should pay us for using their horrible services!
I've been a customer of TD Bank for almost 7 years now. I've 5 business checking accounts with them and I'm finally decided to leave this bank because I can't deal with this Forest Ave branch anymore. Dealt with 3 different bankers and they have absolutely no idea what they do. the worst 3 bankers!! Too bad you lost me as a customer. I've been to numerous branch, this is probably one of the worst !! I never have any issues with the branch on Richmond Ave and the 2 branches on Amboy Road. shame on you !!! never return !!! Please have some staff training and have more knowledge if not don't be a freaking banker. The tellers are great in this location and I have to applaud them for their great job.
I didn't give this bank 0 stars only because I had to put something. I walk into TD Bank on 42nd street and Madison Avenue in New York and I received the worst customer service ever. I was attended by a banker called Juanita and she seems to know everything. She was very rude and aggressive and did not resolve my problem at all. I ended up going to a nicer teller called Rosanne, which was a little better. I wouldn't even recommend TD Bank to my worse enemy.