My husband decided to get this bank since they are opened on Sundays. He opened his account first then we decided to get a joint account there also. The first day we go in to setup a joint account the lady explains that if we deposit cash in an ATM it won't be available for a few days which automatically made me not want to bank there but my husband decided to still bank there we give the lady 600 cash to put in the account and explain to her we need the money available tomorrow because that is the money to take our car out the shop she says the money will be available since we were depositing it with a teller and it is cash the next day we go to swipe for our car to come out the shop the card is declined and when we call the customer service the lady says they have no idea what she deposited the cash as but the money won't clear for 7 days that they "THINK" she deposited it as a check but have no idea for sure immediately I wanted to close the account but our car rental security deposit was still on hold and when I asked how long the hold takes to come off so I can get my money out they tell me 30 days which I have never heard of a hold taking that long to clear ever! The way this bank holds people money and takes days for money to clear is ridiculous! Then you have to pay to basically even have an account there! They should pay us for using their horrible services!
After purchasing 3 gift cards in the amount of $25 for my college son I found that the monies were eaten up with a $2.50 service charge leaving $7.50 on each card. Contacted the toll free number, went to the TD branch and horrible customer service. Really disappointment in how TD bank was non-responsive. I am a long time TD Bank customer. Warning - do not buy TD gift cards.
I try reaching them st their 1888 7519000 number and for the past few days cannot get anyone its always a 15 to 20 minute hold time. Since when are you this overwhelmed? Try hiring more employees in those offices downtown center city that i pay all my fees for. You can all get bent. Your branch on frankford and unruh aren't any better. They can usually at this discretion remove overdraft fees but 9 out of ten will not remove one single overdraft fee. Knowing it was only three days before my nevt eft was going tobe in their bank.
TD Bank has taken $210. 00 in od fees and nsf fees year to date. I am on disability because i have memory impairment caused by an automobile accident. Sometimes i forget to balance my checking account but its never ever more than double digits that my next eft cannot take care of. I hate your bank and how i get treated. Mr glenn [Redacted] disgruntled patron of td bank. $210. 00? Shame on td bank and how it treats handicapped customers. K should have kept that money someone dropped outside of your td bank on cottman and bustleton aves