My husband decided to get this bank since they are opened on Sundays. He opened his account first then we decided to get a joint account there also. The first day we go in to setup a joint account the lady explains that if we deposit cash in an ATM it won't be available for a few days which automatically made me not want to bank there but my husband decided to still bank there we give the lady 600 cash to put in the account and explain to her we need the money available tomorrow because that is the money to take our car out the shop she says the money will be available since we were depositing it with a teller and it is cash the next day we go to swipe for our car to come out the shop the card is declined and when we call the customer service the lady says they have no idea what she deposited the cash as but the money won't clear for 7 days that they "THINK" she deposited it as a check but have no idea for sure immediately I wanted to close the account but our car rental security deposit was still on hold and when I asked how long the hold takes to come off so I can get my money out they tell me 30 days which I have never heard of a hold taking that long to clear ever! The way this bank holds people money and takes days for money to clear is ridiculous! Then you have to pay to basically even have an account there! They should pay us for using their horrible services!
I have been trying since Octoboer of 2013 to get one person to return my phone calls in reference to a property that is listed on the foreclosure list. As of date not one phone call or email has been responded to.
My particular branch started as a Commerce Bank before TD bought the entire company several years ago. The tellers are friendly and routine transactions are handled efficiently. I'm on a first-name basis with the branch manager. So far, so good.
My frustration is that TD Bank's IT department is pathetic. I first noticed a pretty serious functionality problem on their Web site about two years ago after a Website refresh. I reported it using an outdated Web-based form on their Web site (e.g., the form prompted for computer OS but the most recent was Vista, also prompted for browser and had no mention of Chrome). I have spoken with my local branch manager, who has confirmed that it is a bug she could reproduce. I have walked through the process of reproducing the bug with a telephone customer service rep. I was told it would be handed off to IT. I've also been told that an IT manager would follow up with me -- a year later and I'm still waiting for that call. I've tried to reach out to TD Bank in every way possible -- via their Twitter feed, phone, online, and in store to get traction for fixing this issue. Despite claiming to be "America's Most Convenient Bank," they are also a monolithic wall when it comes to communicating with customers about technical issues.