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TD Bank Customer Review

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Jenn1990's Profile Image

1 out of 5 marks

Reviewed by Jenn1990

Jan 18th 2013

Horrible bank

My husband decided to get this bank since they are opened on Sundays. He opened his account first then we decided to get a joint account there also. The first day we go in to setup a joint account the lady explains that if we deposit cash in an ATM it won't be available for a few days which automatically made me not want to bank there but my husband decided to still bank there we give the lady 600 cash to put in the account and explain to her we need the money available tomorrow because that is the money to take our car out the shop she says the money will be available since we were depositing it with a teller and it is cash the next day we go to swipe for our car to come out the shop the card is declined and when we call the customer service the lady says they have no idea what she deposited the cash as but the money won't clear for 7 days that they "THINK" she deposited it as a check but have no idea for sure immediately I wanted to close the account but our car rental security deposit was still on hold and when I asked how long the hold takes to come off so I can get my money out they tell me 30 days which I have never heard of a hold taking that long to clear ever! The way this bank holds people money and takes days for money to clear is ridiculous! Then you have to pay to basically even have an account there! They should pay us for using their horrible services!

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Other TD Bank Reviews

TDmeansThievesDece's Profile Image

Reviewed by TDmeansThievesDece

Nov 22nd 2014

1 out of 5 marks

The Worst Experience With Any Company, Of Any Kind

Simply awful. I was lied to and manipulated and paid through the nose for the experience. I was interested in buying a condo/first home, so i talked to a banking specialist. I was told that i could open a line of credit, take funds, set them aside for 60 days, then use it for a down payment. I did exactly that, paid to start the loc, paid the interest, waited 60 days, and... Nope, can't use that, sorry! Well, damn. I came up with the downpayment anyways, and was subjected to 2 months with the most incompetent mortgage "specialist" of all time, jessica laws. If you go to td and she's assigned, tell the seller it's not happening.

She'll see to it. Mishandled documents, didn't do anything, sat on them until the closing date and then "oh, it's not done. That's a problem. Get an extension. And pay us a ratelock fee. " why? Because if she'd verified these documents she'd had for 8 weeks, and done nothing with. She would have found the issue, and the 4 week fix, no problem. Instead of trying to fix my problem, she just kept repeating "ok, you're gonna be charged a ratelock fee" she then advised me, yeah, you should cancel this, and just restart it in 4 weeks, and then it'll be 45 days from that point, that maybe we can help.

What? She just wanted to be done with me. So, i got her to issue a denial letter (which she also screwed up) which said that of the almost thousand dollars they cost me, i'd be refunded 125. Well, it's something, right? Well, though i was told it was refunded. Over a month ago. It is not. I've contacted her 3 times since. Got two responses of "what's it for? I'll look into it" all 3 were in response to/attached to the letter she sent me saying it! I don't think you can be this incompetent by accident, i believe it is maliciously intentional on her part and i'd advise everyone to never bank with these thieves, get a loan shark. They'll lie/steal from you less. Ps-got mortgage with dcu, 30 days, ready to close. Thanks!

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VinBar's Profile Image

Reviewed by VinBar

Nov 21st 2014

5 out of 5 marks

The Best Bank

It is a pleasure to do business at the TD branch on West 231st St, Bronx, N.Y. All employees are exceptionally pleasant, helpful & knowledgeable. I would never change banks!

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