My husband decided to get this bank since they are opened on Sundays. He opened his account first then we decided to get a joint account there also. The first day we go in to setup a joint account the lady explains that if we deposit cash in an ATM it won't be available for a few days which automatically made me not want to bank there but my husband decided to still bank there we give the lady 600 cash to put in the account and explain to her we need the money available tomorrow because that is the money to take our car out the shop she says the money will be available since we were depositing it with a teller and it is cash the next day we go to swipe for our car to come out the shop the card is declined and when we call the customer service the lady says they have no idea what she deposited the cash as but the money won't clear for 7 days that they "THINK" she deposited it as a check but have no idea for sure immediately I wanted to close the account but our car rental security deposit was still on hold and when I asked how long the hold takes to come off so I can get my money out they tell me 30 days which I have never heard of a hold taking that long to clear ever! The way this bank holds people money and takes days for money to clear is ridiculous! Then you have to pay to basically even have an account there! They should pay us for using their horrible services!
The level of service at this bank exceeds my expectations. David, in particular is courteous, friendly, professional and always goes the extra step in assuring that my banking needs are addressed.
This is the worst bank to deal with and the italian girl manager is the worst person to deal with i think she is on a power trip they charge all kinds of fees for nothing they freeze cheques but take there fees from the frozen funds anyway the employees don't even know that the funds get frozen for 7 days or 5 days this bank has to wake up and treat customers the proper way and get rid of that women manager she does not know anything to much you know what so change bank and go somewhere where they know what they are talking about