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TD Bank Customer Review

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miriam's Profile Image

1 out of 5 marks

Reviewed by miriam

Aug 2nd 2012

Horrid I Thought They Will Be Better Than Chase But No Chase Is 1000 Times Better

Very bad in charging overdraft fees

if money is pending they still charge 35$

with chase the charge came at the end of the day. Td is always eager to charge overdraft fees much more than chase

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Other TD Bank Reviews

VinBar's Profile Image

Reviewed by VinBar

Nov 21st 2014

5 out of 5 marks

The Best Bank

It is a pleasure to do business at the TD branch on West 231st St, Bronx, N.Y. All employees are exceptionally pleasant, helpful & knowledgeable. I would never change banks!

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adams58's Profile Image

Reviewed by adams58

Nov 20th 2014

1 out of 5 marks

Worst Customer Service

They only provide you with the "Legendary Service" when everything is nice and rosy, the minute things go wrong, don't even bother calling for support. My card had 6 fraudulent transactions posted, i immediately closed the card and opened a dispute. No temporary credit had been issued, I mind you( even BOA and Chase give you a temporary credit, for christ's sake), I was told that "they will notify me within 10 days via mail". 10 days later- no mail, no call, no communication.

After I called them yet again, I was told that the dispute had not been approved because I hadn't signed some form that was never sent to me in the first place. Had to go to a branch to sign the form. Still waiting for my money back. Regret opening an account with TD Bank. The "Legendary service" is a joke! Pray that your card never gets lost or stolen- you cannot rely on these guys to help you at all!

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