I'm a person that's very concerned about security and customer service. One of the biggest frauds going around now is when crooks deposit a check against your account and ask for the money right away without the check clearing first. (if you lost your wallet with Driver's License and cards this is bound to happen to you.) It takes 2 or 3 days for that check to bounce and by then it's too late. Chase, Bank of America and BB&T do a very poor job in verifying customer information before doing what was just mentioned. TD has a password you can use for any live transactions (teller, drive thru) and also they have this machine that they scan checks and know whether they are good or not. If your signature does not match the one you used perfectly when you opened an account at TD then you have to come into the bank and verify everything else--including password. This is the best walking bank so far for security. Also they have the best rate for High Yields savings account for a walk-in bank (as opposed to just internet banks.) They do not charge for speaking to a live person more than 2 times a billing cycle like BB&T does. TD does not require direct deposit to avoid monthly fees on their checking accounts. Depending on the checking account, they will cover ATM fees from other banks and not charge you one either. They also have a lot of helpful information about security and what on their site--check it out! Let me tell you, my experience with Chase has been the complete opposite. Hope this helps someone out there!
I received a personalized offer in the mail for $100 bonus in exchange for opening a new checking account at TD bank and completing a certain number of debit transactions and/or online payments. I took the offer to a local branch to verify that I was eligible for this offer. I told the rep that I had a checking account at TD about a year before, which I closed because I had moved and there was not branch nearby at that time. He went to supposedly consult with his manager, and returned to assure me that I was eligible for the new offer because this invitation was addressed to me by name, not 'current resident'. A short version of this story is that I completed all the transactions required to earn the bonus, and when the time came for the $100 to be awarded to my account, it never happened. I was very patient in dealing with customer service, both online and in the branch. After three or four visits to the branch, the assistant manager told me that corporate had informed her that my bonus would be credited within about 10 days. That time came and went, and nothing happened. So I contacted her again, and this time I was informed that I was ineligible for the bonus because I had already received one with my previous account. Hello, I told them all about that when I came in with my invitation! In addition, the new offer was mailed to a new address, one that the bank did not even have one file, with my name on it. I was given every indication along the way that the bonus was coming, and then they changed their minds. Their mistake was not telling me from the beginning that I was ineligible, which would have been fine. Then it was compounded by the fact that the bank refused to compensate me as promised, and essentially just wasted my time and did not follow through on a promise. That's not a business that would get a high grade for its level of integrity.
My experience with this bank lead me to believe that management does not think that customer service is important. Their whole system needs a major overhaul. How can they claim they are America's most convenient bank. I live in Naples FL. They have no banks within a hundred miles of me. I really do not understand how they have managed to stay in business this long. They give horrible customer service.