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TD Bank Customer Review

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st123's Profile Image

1 out of 5 marks

Reviewed by st123

Jan 22nd 2013

TD Bank doesn't give a crap about you

Been banking with them for years. Deposited several large insurance checks. When I made the deposits, the teller didnt tell me that the funds would be on hold for 10 days. I went into my local branch and the teller said that if could provide a copy of all the checks deposited and she could verify they were paid she would talk to mgr about releasing hold. I called and found out that they were all cleared in 1 day. The bank mgr said that he could not override the hold. Such b.s. Cannot operate a business without funds. As soon as everything clears, I am closing all of my business and personal accounts. Another scam they have is post all of your checks first before your deposits so they can charge you overdraft or nsf fees.

Is this review helpful? ▲ Yes 2 ▼ No 1

Other TD Bank Reviews

noreencavanaghyaho's Profile Image

Reviewed by noreencavanaghyaho

Jul 28th 2014

2 out of 5 marks

Never Buy a TD Bank Visa Gift Card

I received a $50 TD Bank Visa gift card as a present and it has turned out to be the worst gift ever. I tried to use it at a restaurant where the waiter told me he was unable to get the funds off the card and I needed to call the bank. I subsequently paid the bill in cash. Over the last six months I have called many times about this dispute. Originally I was told that I would get my money if the merchant did not respond in 30 days. Subsequently I was told the merchant did not respond but the dispute was constantly being reviewed and someone would get back to me.

In late June / early July, I was told that in order to get my money, I needed to produce proof of payment. It is ridiculous to ask a customer to provide a receipt six months later. I spoke to a representative who told me the initial representative had given me bad information, would work to get it resolved and call me back in a few days with an update. Obviously I never heard from him and received a letter in the mail closing the dispute. Calling back I was told there is nothing that can be done without a receipt.

The lack of customer service on this issue is appalling. Amazing that you can call yourself the friendly bank and criticize other banks for their lack of customer service.

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jpats_87's Profile Image

Reviewed by jpats_87

Jul 26th 2014

4 out of 5 marks

TD Experience

I've had TD bank for almost 10 months now and can only compare it to my local bank I had previously. My experience has been smooth with TD and have had no surprises or fees yet. The online banking is easy to use and accurately reports any transfers quickly. The mobile banking feature is useful, especially if you don't live near a local TD and deposits are usually made that day or the next. Customer service was also helpful when I called and I was talking to a human representative immediately to answer my inquiries. Overall it's been a pleasant and simple experience with TD.

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