In the last 2 days I was charged $350 in overdraft fees ,,($500 in the last two months)
what a coincidence that the one or 2 days I had a low ballance, all of my pending charges hit..and so did the overdraft fees...how could any bank charge any hard working person $350 in one month..that alone could bankrupt a person. Customer svc couldnt care less...this bank is criminal.
I have been trying since Octoboer of 2013 to get one person to return my phone calls in reference to a property that is listed on the foreclosure list. As of date not one phone call or email has been responded to.
My particular branch started as a Commerce Bank before TD bought the entire company several years ago. The tellers are friendly and routine transactions are handled efficiently. I'm on a first-name basis with the branch manager. So far, so good.
My frustration is that TD Bank's IT department is pathetic. I first noticed a pretty serious functionality problem on their Web site about two years ago after a Website refresh. I reported it using an outdated Web-based form on their Web site (e.g., the form prompted for computer OS but the most recent was Vista, also prompted for browser and had no mention of Chrome). I have spoken with my local branch manager, who has confirmed that it is a bug she could reproduce. I have walked through the process of reproducing the bug with a telephone customer service rep. I was told it would be handed off to IT. I've also been told that an IT manager would follow up with me -- a year later and I'm still waiting for that call. I've tried to reach out to TD Bank in every way possible -- via their Twitter feed, phone, online, and in store to get traction for fixing this issue. Despite claiming to be "America's Most Convenient Bank," they are also a monolithic wall when it comes to communicating with customers about technical issues.