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C
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TD Bank Report Card

Overall rating score 36%
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TaraShubert's Profile Image

1 out of 5 marks

Reviewed by TaraShubert

Jan 8th 2013

The bank robbed me

Knowing the bank charges $35 for an overdraft fee, I attempted to avoid being over withdrawn ( I also signed up for their protection against this happening and still did not get any help there!) After transferring money to leave $1 in my account, I was charged with a $15 maintenance fee. I called customer service inquiring about this charge, I was told because I had under $100 in my account. I have never been charged $15 to my account before and have had under $100 in this account on numerous occasions. The representative then told me (in broken english) that I can change my convenience checking account to a simple checking account. I can have a minimum balance of $0, BUT they will charge me $3.99 a month for a maintenance fee!! When I asked if I had $1 in my account, will this fee still apply. She said, "Yes, even if you have $100 in your account the fee will still apply." So essentially, I'm paying to be at their bank. The last 5 years of loyalty to your bank clearly means nothing when customers hold so much trust in their bank. I hope someone is enjoying their $15-$35 martini on their yacht in the Pacific somewhere while I argue to hold on to the last few dollars I have.

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Other TD Bank Reviews

oldcityphl's Profile Image

Reviewed by oldcityphl

Apr 24th 2014

1 out of 5 marks

America's Most Convenient Bank - NOT

They froze my atm card - 14 days ago - and never bothered to call or email me and let me know. And the branch personnel could have cared less.

Opened an account here a few months ago in Philadelphia at the 4th and Market branch - used by atm card in NY on April 14th - and they froze my atm card, but never bothered to tell me. Today I tried my atm card at three different machines - and it wouldn't work, so I went into the branch. They said that the card needed to have transactions verified, and asked my if I used my card on April 14th at 610 8th street - which wasn't even the correct address. He said they froze the card because the usage "wasn't within my normal patterns". I asked I was supposed to know that and why they never notified me - and he didn't have an answer.

Went home - transferred all money out of the account except for the minimum required balance - and will close the account next week.

Stay away from this bank - ING - Ally - ETrade are all much easier to deal with than these fools.

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donttrustthehelp's Profile Image

Reviewed by donttrustthehelp

Apr 18th 2014

1 out of 5 marks

Employees At TD Bank are dishonest, incompetent and falsify records in an attempt to cover up their error(s).

Workers at this branch including Gilbert Vega, Officer, Assistant Store Manager, NMLS ID# 596679, TD Bank, 2400 Bway, NY, NY 10024, 212-579-2010, make errors and in an egregious act of disrespectful (to the client) temerity and possibly criminal behavior, attempt to cover up their lack of competence by falsifying documents, discarding documents signed by client (handwritten ancillary/concomitant/down stream documents the bank has on file could not have been generated without the above referenced computer generated document's composition) and altering of an evidence stream by replacing a signed document with one intended to cover up Bank Error . While attempting to get copies of the above mentioned signed documents (via walk in v. phone w/TD Bank officials) an alternate TD Bank employee attempted to seek out business for TD Bank, asking if the [high profile] company the client worked for 'has a board', implying that they [the high profile company's board] would meet with the [clearly naive at best, revealing a suspect intellect] low level TD Bank Employee [to work out a business deal with the bank]. A complaint relative to the above will be filed with TD Bank Security and / or appropriate government oversight agencies. Curiously, at the building adjacent to the bank (possibly the Merrion at 215 w. 88th street??) one morning client witnessed building staff (doorman/ super and / or maintenance person) being politely greeted by a woman and her daughter as they left the building and as soon as the woman and her daughter were apparently out of earshot, they (building staff) laughed at each other, asked if [paraphrased] 'that's the nurse in apartment [redacted]' and then began talking about what they'd do to her [sexual innuendo].

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