Knowing the bank charges $35 for an overdraft fee, I attempted to avoid being over withdrawn ( I also signed up for their protection against this happening and still did not get any help there!) After transferring money to leave $1 in my account, I was charged with a $15 maintenance fee. I called customer service inquiring about this charge, I was told because I had under $100 in my account. I have never been charged $15 to my account before and have had under $100 in this account on numerous occasions. The representative then told me (in broken english) that I can change my convenience checking account to a simple checking account. I can have a minimum balance of $0, BUT they will charge me $3.99 a month for a maintenance fee!! When I asked if I had $1 in my account, will this fee still apply. She said, "Yes, even if you have $100 in your account the fee will still apply." So essentially, I'm paying to be at their bank. The last 5 years of loyalty to your bank clearly means nothing when customers hold so much trust in their bank. I hope someone is enjoying their $15-$35 martini on their yacht in the Pacific somewhere while I argue to hold on to the last few dollars I have.
First let me stat that this review is more about the Vice President store manager then the entire bank location. I never had any problems with this bank branch until I came across the store manager. Plus if the Store manager doesn't know how to manage, then the whole bank is doomed anyways.
The Vice president at this bank goes by the name Silva Vikkimarie. I went to the branch to close an account which should be a simple procedure. I wanted to be in and out with no problems. But i guess that was tooo much to ask. I was greeted from the start with attitude and ridiculously poor customer service. While i am trying to explain what i wanted done, other employees where talking about pizza time. Who called for pizza, what time the pizza was going to get there. Even the Vice president joined in on the pizza conversation while trying to help me. Then i show the Vice president a power of attorney which i have used many times at that location and hundreds of other places with no problem. All of a sudden Silva shouts that the power of attorney doesn't look legit. That sounded so ridiculous i had to laugh. A Vice President of a bank has no idea what a power of attorney looks like? So anyways of course the power of attorney was legit and she closed the account as expected but poor customer service continued until i finally left the building.
Where did TD Bank find this Vice President? If Anyone at TD bank with any sense is reading this it might be a good idea to hire qualified individuals to management positions.
Fire this Vice President ASAP before everyone closes their accounts.
Also TD Bank also started to charge fees for paper billing. Which i didn't agree to and when asked to get a refund for the fee i was denied.
Last time i checked, by law it is required to give a grace period while changing accounts that require fees. If a customer doesn't agree to terms, funds must be refunded. At the very least this should be done as a courtesy. But wait I forgot.......TD bank d
I worked in the customer service over the phone for TD bank. I've read more then half of the reviews from these people and you are all being just ridiculous. Do not get me wrong TD has it's moments where they do something completely uncalled for or just plain stupid, but for the most part TD is a good bank. You all want to complain or whine or say about how TD robbed you. READ THE PAPER WORK, that's what it's there for! When they took over Riverside and the former Riverside customers started complaining about the Monthly maintenance fee's, one question I would always ask did you receive your checks and debit card. Of course the answer was always yes, well guess what buddy the paperwork was in that packet! There is a part where you need to grow up and take responsibility for YOUR money. The OD fee's I understand a little more but most people who call in and say " I DIDN'T KNOW!" That's crap too. The customer service reps are noting accounts, if your rude it's noted when you are educated on how pending and posted transactions work it's noted. So seriously stop trying to pull bullsh*t. When you've had 100's of dollars worth of fees. You people also need to understand that if a rep is being rude. How about you try being nice to someone calling you a c*nt or a*shole or d*ckhead because you are unable to manage your account. There is only so much a person can take. I just love how most of the "complainers" are talking about fee's go ahead and move banks because if you overdraft your account EVERY financial institution has the right to charge overdraft fees! If you want to avoid them then MANAGE YOUR MONEY!