Overall Rating

C
Grade

TD Bank Report Card

Overall rating score 36%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

1,320
Branch Locations

TD Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Rates
HSBC Bank USA
Add
Bank News
Capital One
Add
Compare Banks

TD Bank Customer Review

Post a review
TaraShubert's Profile Image

1 out of 5 marks

Reviewed by TaraShubert

Jan 8th 2013

The bank robbed me

Knowing the bank charges $35 for an overdraft fee, I attempted to avoid being over withdrawn ( I also signed up for their protection against this happening and still did not get any help there!) After transferring money to leave $1 in my account, I was charged with a $15 maintenance fee. I called customer service inquiring about this charge, I was told because I had under $100 in my account. I have never been charged $15 to my account before and have had under $100 in this account on numerous occasions. The representative then told me (in broken english) that I can change my convenience checking account to a simple checking account. I can have a minimum balance of $0, BUT they will charge me $3.99 a month for a maintenance fee!! When I asked if I had $1 in my account, will this fee still apply. She said, "Yes, even if you have $100 in your account the fee will still apply." So essentially, I'm paying to be at their bank. The last 5 years of loyalty to your bank clearly means nothing when customers hold so much trust in their bank. I hope someone is enjoying their $15-$35 martini on their yacht in the Pacific somewhere while I argue to hold on to the last few dollars I have.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other TD Bank Reviews

donttrustthehelp's Profile Image

Reviewed by donttrustthehelp

Apr 18th 2014

1 out of 5 marks

Employees At TD Bank are dishonest, incompetent and falsify records in an attempt to cover up their error(s).

Workers at this branch including Gilbert Vega, Officer, Assistant Store Manager, NMLS ID# 596679, TD Bank, 2400 Bway, NY, NY 10024, 212-579-2010, make errors and in an egregious act of disrespectful (to the client) temerity and possibly criminal behavior, attempt to cover up their lack of competence by falsifying documents, discarding documents signed by client (handwritten ancillary/concomitant/down stream documents the bank has on file could not have been generated without the above referenced computer generated document's composition) and altering of an evidence stream by replacing a signed document with one intended to cover up Bank Error . While attempting to get copies of the above mentioned signed documents (via walk in v. phone w/TD Bank officials) an alternate TD Bank employee attempted to seek out business for TD Bank, asking if the [high profile] company the client worked for 'has a board', implying that they [the high profile company's board] would meet with the [clearly naive at best, revealing a suspect intellect] low level TD Bank Employee [to work out a business deal with the bank]. A complaint relative to the above will be filed with TD Bank Security and / or appropriate government oversight agencies. Curiously, at the building adjacent to the bank (possibly the Merrion at 215 w. 88th street??) one morning client witnessed building staff (doorman/ super and / or maintenance person) being politely greeted by a woman and her daughter as they left the building and as soon as the woman and her daughter were apparently out of earshot, they (building staff) laughed at each other, asked if [paraphrased] 'that's the nurse in apartment [redacted]' and then began talking about what they'd do to her [sexual innuendo].

Is this review helpful? ▲ Yes 1 ▼ No 0

quinterorock's Profile Image

Reviewed by quinterorock

Apr 18th 2014

1 out of 5 marks

Not recommended for auto loan!

I had my auto loan transferred from a local bank to TD bank after TD bank acquired the local bank. Following this, being able to track my loan was down right impossible! TD bank stated I could not access the loan online since it was a loan transfer. I had to pay in person each time! Now that I am one payment away from paying off my vehicle, they tell me over the phone (after 30 min holds between three transfers to three separate people) that I owe over 150% of my balance due to "late" fees, etc. I am requesting an itemized payoff report to include principal, interest, and other fee balances. By the way, I was told that this request has to be done via fax only! Can't request via phone or online! Why doesn't TD bank do their employees a favor and close on weekends (especially on Sundays) since they really don' t offer any other benefits!

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?