Knowing the bank charges $35 for an overdraft fee, I attempted to avoid being over withdrawn ( I also signed up for their protection against this happening and still did not get any help there!) After transferring money to leave $1 in my account, I was charged with a $15 maintenance fee. I called customer service inquiring about this charge, I was told because I had under $100 in my account. I have never been charged $15 to my account before and have had under $100 in this account on numerous occasions. The representative then told me (in broken english) that I can change my convenience checking account to a simple checking account. I can have a minimum balance of $0, BUT they will charge me $3.99 a month for a maintenance fee!! When I asked if I had $1 in my account, will this fee still apply. She said, "Yes, even if you have $100 in your account the fee will still apply." So essentially, I'm paying to be at their bank. The last 5 years of loyalty to your bank clearly means nothing when customers hold so much trust in their bank. I hope someone is enjoying their $15-$35 martini on their yacht in the Pacific somewhere while I argue to hold on to the last few dollars I have.
I love going there! The guys i know really well, gary, garfield, layla, shelby, and robert etc. They really know my name and if i need to check my status, they are always there to help and they know i would come to take some money out and while i'm wating, they ask how i'm doing, etc.