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Overall rating score 36%
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TD Bank Customer Review

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Lindsay05's Profile Image

2 out of 5 marks

Reviewed by Lindsay05

Jan 21st 2013

They stole money from me.

2 really bad experience since Christmas. I was looking for work over the holiday season and was applying everywhere online. Week later I received a letter in mail saying I qualified as a mystery shopper and and a cheque for around 4000. Oblivious at time time went right to the bank and deposited into may account right away. Never took anything out, After a couple of hours later I realized it was a scam and made a police report with the RCMP, went to my home branch that night and told the bank manager everything gave her all the paper work with the letter I got in the mail And my police report number. She told me that my account would not be affected by it. She lied... Went to deposit my pay cheque 2 days later, And my account was on hold, couldn't even deposit my money. Waited for 40 min while they called head office and finally i could get my money that day. Next day went to transfer from my saving and it was on hold. Called Td and told me I had to go back to home branch. They told me they had to investigate, also they did not know if they wanted with there bank. Took 3 days to access my money.

2-signed up for the online app. I realized on the 1st of the month I was being charged for paper statement, that I have never received before. I looked into it they said it was because my address was not verified and they had not sent on since 2009. So was was I paying 2$ a month If they never mailed it. Ya I knew about the 2 fee from a letter they mailed, which made it to my address just fine. It said if you are currently receiving paper statement by mail you will have to pay 2$ a month. Well I hadn't got one since 2009 on there records and by mine. Asked for My money back talked to many mangers and I got NOTHING. I was like how is this fare you charging me for a service that I'm not receiving your not even mailing it. Go to the bank 2 times week no one has ever asked me to verify my address. They also said I'm the only persons this has ever happened to. BS 2 me

Is this review helpful? ▲ Yes 3 ▼ No 0

Other TD Bank Reviews

donttrustthehelp's Profile Image

Reviewed by donttrustthehelp

Apr 18th 2014

1 out of 5 marks

Employees At TD Bank are dishonest, incompetent and falsify records in an attempt to cover up their error(s).

Workers at this branch including Gilbert Vega, Officer, Assistant Store Manager, NMLS ID# 596679, TD Bank, 2400 Bway, NY, NY 10024, 212-579-2010, make errors and in an egregious act of disrespectful (to the client) temerity and possibly criminal behavior, attempt to cover up their lack of competence by falsifying documents, discarding documents signed by client (handwritten ancillary/concomitant/down stream documents the bank has on file could not have been generated without the above referenced computer generated document's composition) and altering of an evidence stream by replacing a signed document with one intended to cover up Bank Error . While attempting to get copies of the above mentioned signed documents (via walk in v. phone w/TD Bank officials) an alternate TD Bank employee attempted to seek out business for TD Bank, asking if the [high profile] company the client worked for 'has a board', implying that they [the high profile company's board] would meet with the [clearly naive at best, revealing a suspect intellect] low level TD Bank Employee [to work out a business deal with the bank]. A complaint relative to the above will be filed with TD Bank Security and / or appropriate government oversight agencies. Curiously, at the building adjacent to the bank (possibly the Merrion at 215 w. 88th street??) one morning client witnessed building staff (doorman/ super and / or maintenance person) being politely greeted by a woman and her daughter as they left the building and as soon as the woman and her daughter were apparently out of earshot, they (building staff) laughed at each other, asked if [paraphrased] 'that's the nurse in apartment [redacted]' and then began talking about what they'd do to her [sexual innuendo].

Is this review helpful? ▲ Yes 1 ▼ No 0

quinterorock's Profile Image

Reviewed by quinterorock

Apr 18th 2014

1 out of 5 marks

Not recommended for auto loan!

I had my auto loan transferred from a local bank to TD bank after TD bank acquired the local bank. Following this, being able to track my loan was down right impossible! TD bank stated I could not access the loan online since it was a loan transfer. I had to pay in person each time! Now that I am one payment away from paying off my vehicle, they tell me over the phone (after 30 min holds between three transfers to three separate people) that I owe over 150% of my balance due to "late" fees, etc. I am requesting an itemized payoff report to include principal, interest, and other fee balances. By the way, I was told that this request has to be done via fax only! Can't request via phone or online! Why doesn't TD bank do their employees a favor and close on weekends (especially on Sundays) since they really don' t offer any other benefits!

Is this review helpful? ▲ Yes 1 ▼ No 0

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