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TD Bank Customer Review

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kellis71's Profile Image

1 out of 5 marks

Reviewed by kellis71

Sep 20th 2012

This Is The Most Crooked Bank I Have Ever Had To Deal With!

I used my overdraft to make one purchase. There were other debits made prior to using the overdraft priviledge, but i had funds available for them. But td bank decided to slide the overdraft purchase ahead of the other normal debits. This caused all of my prior debits to bounce. Of course they paid it to collect these bogus fees. Now it is costing me 140. 00 in fees for 25 dollars in purchases! Absolutely ridiculous and it seems illegal!

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Other TD Bank Reviews

VinBar's Profile Image

Reviewed by VinBar

Nov 21st 2014

5 out of 5 marks

The Best Bank

It is a pleasure to do business at the TD branch on West 231st St, Bronx, N.Y. All employees are exceptionally pleasant, helpful & knowledgeable. I would never change banks!

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adams58's Profile Image

Reviewed by adams58

Nov 20th 2014

1 out of 5 marks

Worst Customer Service

They only provide you with the "Legendary Service" when everything is nice and rosy, the minute things go wrong, don't even bother calling for support. My card had 6 fraudulent transactions posted, i immediately closed the card and opened a dispute. No temporary credit had been issued, I mind you( even BOA and Chase give you a temporary credit, for christ's sake), I was told that "they will notify me within 10 days via mail". 10 days later- no mail, no call, no communication.

After I called them yet again, I was told that the dispute had not been approved because I hadn't signed some form that was never sent to me in the first place. Had to go to a branch to sign the form. Still waiting for my money back. Regret opening an account with TD Bank. The "Legendary service" is a joke! Pray that your card never gets lost or stolen- you cannot rely on these guys to help you at all!

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