I will be traveling abroad in about a week. Some foreign countries are suspicious of older us currencies and won't accept it at all. So, to prevent this hassle, i came to the td's skippack branch to request new hundred dollar bills before my travel. This manager was simply ignorant or lazy. He would not even entertain or try to make an effort to request new bills for me. He just flat out say "we've been instructed not to request new bills".
What?? I have made this kind of request with other td branches before & they have no problem. I told him i did that before but no amount of convincing will make him move a finger. I finally went to td's harleysville branch to make the request & the teller was able to help me out with a smile. I've never experienced this kind of poor customer service until i met this branch manager in skippack. I would give customer service a "zero" (0) if the rating has it.
The worst bank i have ever dealt with! There on line banking is a joke and most of their customer service people don't know what they are doing!
They changed my debit card status to "only deposit". Aparently the way to change itâ´s status was calling to loss prevention. They couldnâ´t unblocked and they asked me to go to a branch to verify my identity. That seems reasonable but it was late evening and all the brunches were close. I couldnâ´t get any cash neither pay with my card, itâ´s not big deal when your are at home but if you are in a situation that really need money it is a huge problem. I am goint to the brunch to cancel my account, thanks!!!