I will be traveling abroad in about a week. Some foreign countries are suspicious of older us currencies and won't accept it at all. So, to prevent this hassle, i came to the td's skippack branch to request new hundred dollar bills before my travel. This manager was simply ignorant or lazy. He would not even entertain or try to make an effort to request new bills for me. He just flat out say "we've been instructed not to request new bills".
What?? I have made this kind of request with other td branches before & they have no problem. I told him i did that before but no amount of convincing will make him move a finger. I finally went to td's harleysville branch to make the request & the teller was able to help me out with a smile. I've never experienced this kind of poor customer service until i met this branch manager in skippack. I would give customer service a "zero" (0) if the rating has it.
Simply awful. I was lied to and manipulated and paid through the nose for the experience. I was interested in buying a condo/first home, so I talked to a banking specialist. I was told that I could open a line of credit, take funds, set them aside for 60 days, then use it for a down payment. I did exactly that, paid to start the LoC, paid the interest, waited 60 days, and...nope, can't use that, sorry! Well, damn. I came up with the downpayment anyways, and was subjected to 2 months with the most incompetent mortgage "specialist" of all time, Jessica Laws. If you go to TD and she's assigned, tell the seller it's not happening. She'll see to it. Mishandled documents, didn't DO anything, sat on them until the closing date and THEN "oh, it's not done...that's a problem...get an extension..and pay us a ratelock fee." Why? Because if she'd verified these documents she'd had for 8 weeks, and done nothing with....she would have found the issue, and the 4 week fix, no problem. Instead of trying to fix my problem, she just kept repeating "ok, you're gonna be charged a ratelock fee" She then advised me, yeah, you should cancel this, and just restart it in 4 weeks, and then it'll be 45 days from THAT point, that MAYBE we can help. WHAT?!?!?! She just wanted to be done with me. So, I got her to issue a denial letter (which she also screwed up) which said that of the almost thousand dollars they cost me, I'd be refunded 125. Well, it's something, right? Well, though I was told it WAS refunded...over a month ago....it is not. I've contacted her 3 times since. Got two responses of "What's it for? I'll look into it" ALL 3 were in response to/attached TO THE LETTER SHE SENT ME SAYING IT!!! I don't think you can be this incompetent by accident, I believe it is maliciously intentional on her part and I'd advise everyone to NEVER bank with these thieves, get a loanshark...they'll lie/steal from you less. PS-Got mortgage with DCU, 30 days, ready to close. Thanks!