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C
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Overall rating score 36%
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TD Bank Customer Review

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hotclick's Profile Image

1 out of 5 marks

Reviewed by hotclick

Jul 1st 2012

This manager ought to get some more training

I will be traveling abroad in about a week. Some foreign countries are suspicious of older US currencies and won't accept it at all. So, to prevent this hassle, I came to the TD's Skippack branch to request new hundred dollar bills before my travel.

This manager was simply ignorant or lazy. He would NOT even entertain or try to make an effort to request new bills for me. He just flat out say "We've been instructed not to request new bills". WHAT?? I have made this kind of request with other TD branches before & they have no problem. I told him I did that before but no amount of convincing will make him move a finger.

I finally went to TD's Harleysville branch to make the request & the teller was able to help me out with a smile.

I've never experienced this kind of poor customer service until I met this branch manager in Skippack.

I would give Customer Service a "ZERO" (0) if the rating has it.

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Other TD Bank Reviews

donttrustthehelp's Profile Image

Reviewed by donttrustthehelp

Apr 18th 2014

1 out of 5 marks

Employees At TD Bank are dishonest, incompetent and falsify records in an attempt to cover up their error(s).

Workers at this branch including Gilbert Vega, Officer, Assistant Store Manager, NMLS ID# 596679, TD Bank, 2400 Bway, NY, NY 10024, 212-579-2010, make errors and in an egregious act of disrespectful (to the client) temerity and possibly criminal behavior, attempt to cover up their lack of competence by falsifying documents, discarding documents signed by client (handwritten ancillary/concomitant/down stream documents the bank has on file could not have been generated without the above referenced computer generated document's composition) and altering of an evidence stream by replacing a signed document with one intended to cover up Bank Error . While attempting to get copies of the above mentioned signed documents (via walk in v. phone w/TD Bank officials) an alternate TD Bank employee attempted to seek out business for TD Bank, asking if the [high profile] company the client worked for 'has a board', implying that they [the high profile company's board] would meet with the [clearly naive at best, revealing a suspect intellect] low level TD Bank Employee [to work out a business deal with the bank]. A complaint relative to the above will be filed with TD Bank Security and / or appropriate government oversight agencies. Curiously, at the building adjacent to the bank (possibly the Merrion at 215 w. 88th street??) one morning client witnessed building staff (doorman/ super and / or maintenance person) being politely greeted by a woman and her daughter as they left the building and as soon as the woman and her daughter were apparently out of earshot, they (building staff) laughed at each other, asked if [paraphrased] 'that's the nurse in apartment [redacted]' and then began talking about what they'd do to her [sexual innuendo].

Is this review helpful? ▲ Yes 1 ▼ No 0

quinterorock's Profile Image

Reviewed by quinterorock

Apr 18th 2014

1 out of 5 marks

Not recommended for auto loan!

I had my auto loan transferred from a local bank to TD bank after TD bank acquired the local bank. Following this, being able to track my loan was down right impossible! TD bank stated I could not access the loan online since it was a loan transfer. I had to pay in person each time! Now that I am one payment away from paying off my vehicle, they tell me over the phone (after 30 min holds between three transfers to three separate people) that I owe over 150% of my balance due to "late" fees, etc. I am requesting an itemized payoff report to include principal, interest, and other fee balances. By the way, I was told that this request has to be done via fax only! Can't request via phone or online! Why doesn't TD bank do their employees a favor and close on weekends (especially on Sundays) since they really don' t offer any other benefits!

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