I will be traveling abroad in about a week. Some foreign countries are suspicious of older US currencies and won't accept it at all. So, to prevent this hassle, I came to the TD's Skippack branch to request new hundred dollar bills before my travel.
This manager was simply ignorant or lazy. He would NOT even entertain or try to make an effort to request new bills for me. He just flat out say "We've been instructed not to request new bills". WHAT?? I have made this kind of request with other TD branches before & they have no problem. I told him I did that before but no amount of convincing will make him move a finger.
I finally went to TD's Harleysville branch to make the request & the teller was able to help me out with a smile.
I've never experienced this kind of poor customer service until I met this branch manager in Skippack.
I would give Customer Service a "ZERO" (0) if the rating has it.
They are sitting on a wire claiming that the sending bank never sent them the information they requested when the sending bank has now sent them the information 2x. Each time I call I hear a different story from "what wire..we don't see any record of a wire" to claiming they made requests for information from the sending bank on different dates from what I heard in the last phone call. They don't let you speak to their wire department directly so you have to relay your communication through (an often incompetent) customer service representative. I have a simple business checking account and couldn't imagine expanding my services with them when they are this incompetent on such a basic transaction.
If no stars were possible I'd give them that.
I had a car loan with them. Since my first payment I've paid my loan 4+ months at a time because I'm a seasonal employee and I like to have as little to no bills when I'm not working. This was fine for three years of my loan.Then one of the tellers processed the payment incorrectly. With out ANY kind of notification from the bank they put my account into collections! I went in a few months later knowing I should have been on track with payments and wanted to know how much was left on the account when the teller told me I'd have to call their 1-800 number to get my information which I thought was odd but paid my usual few months and left. Called the number and was told my car was in recovery! It took a coarse of three days to get everything (to what I thought) squared away. Mad at the whole situation and not wanting to deal with this bank anymore I paid my loan off in full. I was waiting the one to two months for my title to come in the mail and once I hit the third month I called the 1-800 number again to findout where my ttitle was. I got the run around again! Saying that my account is in collections abd then in recovery! I Paid it off in full at a bank branch location. This had been the biggest nightmare of my life! My credit is perfect except for all this mess which isn't even something that is my fault!
Go to this bank only if you want them to destroy your credit.!