I will be traveling abroad in about a week. Some foreign countries are suspicious of older US currencies and won't accept it at all. So, to prevent this hassle, I came to the TD's Skippack branch to request new hundred dollar bills before my travel.
This manager was simply ignorant or lazy. He would NOT even entertain or try to make an effort to request new bills for me. He just flat out say "We've been instructed not to request new bills". WHAT?? I have made this kind of request with other TD branches before & they have no problem. I told him I did that before but no amount of convincing will make him move a finger.
I finally went to TD's Harleysville branch to make the request & the teller was able to help me out with a smile.
I've never experienced this kind of poor customer service until I met this branch manager in Skippack.
I would give Customer Service a "ZERO" (0) if the rating has it.
I received a personalized offer in the mail for $100 bonus in exchange for opening a new checking account at TD bank and completing a certain number of debit transactions and/or online payments. I took the offer to a local branch to verify that I was eligible for this offer. I told the rep that I had a checking account at TD about a year before, which I closed because I had moved and there was not branch nearby at that time. He went to supposedly consult with his manager, and returned to assure me that I was eligible for the new offer because this invitation was addressed to me by name, not 'current resident'. A short version of this story is that I completed all the transactions required to earn the bonus, and when the time came for the $100 to be awarded to my account, it never happened. I was very patient in dealing with customer service, both online and in the branch. After three or four visits to the branch, the assistant manager told me that corporate had informed her that my bonus would be credited within about 10 days. That time came and went, and nothing happened. So I contacted her again, and this time I was informed that I was ineligible for the bonus because I had already received one with my previous account. Hello, I told them all about that when I came in with my invitation! In addition, the new offer was mailed to a new address, one that the bank did not even have one file, with my name on it. I was given every indication along the way that the bonus was coming, and then they changed their minds. Their mistake was not telling me from the beginning that I was ineligible, which would have been fine. Then it was compounded by the fact that the bank refused to compensate me as promised, and essentially just wasted my time and did not follow through on a promise. That's not a business that would get a high grade for its level of integrity.
My experience with this bank lead me to believe that management does not think that customer service is important. Their whole system needs a major overhaul. How can they claim they are America's most convenient bank. I live in Naples FL. They have no banks within a hundred miles of me. I really do not understand how they have managed to stay in business this long. They give horrible customer service.