I will be traveling abroad in about a week. Some foreign countries are suspicious of older US currencies and won't accept it at all. So, to prevent this hassle, I came to the TD's Skippack branch to request new hundred dollar bills before my travel.
This manager was simply ignorant or lazy. He would NOT even entertain or try to make an effort to request new bills for me. He just flat out say "We've been instructed not to request new bills". WHAT?? I have made this kind of request with other TD branches before & they have no problem. I told him I did that before but no amount of convincing will make him move a finger.
I finally went to TD's Harleysville branch to make the request & the teller was able to help me out with a smile.
I've never experienced this kind of poor customer service until I met this branch manager in Skippack.
I would give Customer Service a "ZERO" (0) if the rating has it.
I worked in the customer service over the phone for TD bank. I've read more then half of the reviews from these people and you are all being just ridiculous. Do not get me wrong TD has it's moments where they do something completely uncalled for or just plain stupid, but for the most part TD is a good bank. You all want to complain or whine or say about how TD robbed you. READ THE PAPER WORK, that's what it's there for! When they took over Riverside and the former Riverside customers started complaining about the Monthly maintenance fee's, one question I would always ask did you receive your checks and debit card. Of course the answer was always yes, well guess what buddy the paperwork was in that packet! There is a part where you need to grow up and take responsibility for YOUR money. The OD fee's I understand a little more but most people who call in and say " I DIDN'T KNOW!" That's crap too. The customer service reps are noting accounts, if your rude it's noted when you are educated on how pending and posted transactions work it's noted. So seriously stop trying to pull bullsh*t. When you've had 100's of dollars worth of fees. You people also need to understand that if a rep is being rude. How about you try being nice to someone calling you a c*nt or a*shole or d*ckhead because you are unable to manage your account. There is only so much a person can take. I just love how most of the "complainers" are talking about fee's go ahead and move banks because if you overdraft your account EVERY financial institution has the right to charge overdraft fees! If you want to avoid them then MANAGE YOUR MONEY!
an arrogant and customer degrading experience. - Customer Blackmail
I wrote TD timely to I opt out of this modern day slave trade deal with Aimia and CIBC. TD did not react
at all to my written request; they simply went ahead.
TD did send a new credit card which I returned promptly with an accompanying letter. No action
I now learn that TD, without my consent, did indeed open a new Credit Card account in my name and they
did accept/book time-delayed VISA transactions (in fact a retroactive car rental credit) which was
processed under my (old) CBIC Visa card arrangement with a different account number. - TD
simply highjacked the process
Meantime, the money is sitting at TD Aeropan Visa likely incurring annual credit card fees for services
which I formally declined in writing nor requested. - I cannot use up these funds since I do not
have a credit card…..
Since TD VISA/Aeroplan could not or did not want to react to my previous written requests, there is probably no alternative now than trying to resort to legal action in small claims court for their unauthorized
degrading and coercive actions.
Meantime, senior management at TD Group is pre-occupied with Bilderberg visions to improve the
world. - Think twice before dealing with TD Group and their built-in conflict of interest.