MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Have checking for persons over 50 with no monthly charges as long as I maintain $100 balance. Get free checks, free debit card, free coin counting/changing, free money orders (if needed). Account also pays a minimal interest rate. To date, I have never paid a fee. Have "high yield" savings which does not pay as much as the internet banks but it is easily accessible to my spouse. Have always dealt with courteous, helpful tellers and customer service staff.
I had tried to make a deposit into my attorney trust account at the River Edge branch and was informed that my account had been closed due to inactivity. I asked the manager if she could reopen my account but she wasn't very accommodating at all and told me that I had to come back with some forms.
So I called the North Maple Ave branch where I had opened my account and spoke with William Martinez. It was almost 5 pm and the bank was about to close.I explained to William that I would not be able to get to the bank for two days because of my crazy schedule and William took care of things by reopening another account.
At 6pm, I drove to the drive-through and was greeted by William who presented me with the forms for my signatures. I am truly impressed that William went above and beyond to provide such exceptional customer service.
I would have been happy enough that William was able open a new account for me and I had expected William to leave the forms with the drive-through teller, but he stayed an hour after closing even in the terrible icy weather.
Because of William, I was able to timely deposit a large escrow check safely into my attorney trust account. If only other employees/branches would follow William's cue, dealing with banks would always be a pleasure. THANK YOU WILLIAM!!!
This is the most accommodating bank there is and they have the lowest fees. They're open every day, there is never a long wait, they know my name, they're dog friendly, etc etc etc....why bank anywhere else? I hope BOA and WF lose all of their business to TD!