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TD Bank Customer Review

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dedvw's Profile Image

1 out of 5 marks

Reviewed by dedvw

Aug 14th 2012

Worst customer service experiences ever!

It would take four pages to describe the pain I have experienced in the past year with this bank.

If you are looking at finding a new bank, stay away from TD Bank!

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Other TD Bank Reviews

ndaleylaw's Profile Image

Reviewed by ndaleylaw

Aug 20th 2014

1 out of 5 marks

Won't release wire transfers

They are sitting on a wire claiming that the sending bank never sent them the information they requested when the sending bank has now sent them the information 2x. Each time I call I hear a different story from "what wire..we don't see any record of a wire" to claiming they made requests for information from the sending bank on different dates from what I heard in the last phone call. They don't let you speak to their wire department directly so you have to relay your communication through (an often incompetent) customer service representative. I have a simple business checking account and couldn't imagine expanding my services with them when they are this incompetent on such a basic transaction.

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shee146's Profile Image

Reviewed by shee146

Aug 20th 2014

1 out of 5 marks

worst bank ever!

If no stars were possible I'd give them that.

I had a car loan with them. Since my first payment I've paid my loan 4+ months at a time because I'm a seasonal employee and I like to have as little to no bills when I'm not working. This was fine for three years of my loan.Then one of the tellers processed the payment incorrectly. With out ANY kind of notification from the bank they put my account into collections! I went in a few months later knowing I should have been on track with payments and wanted to know how much was left on the account when the teller told me I'd have to call their 1-800 number to get my information which I thought was odd but paid my usual few months and left. Called the number and was told my car was in recovery! It took a coarse of three days to get everything (to what I thought) squared away. Mad at the whole situation and not wanting to deal with this bank anymore I paid my loan off in full. I was waiting the one to two months for my title to come in the mail and once I hit the third month I called the 1-800 number again to findout where my ttitle was. I got the run around again! Saying that my account is in collections abd then in recovery! I Paid it off in full at a bank branch location. This had been the biggest nightmare of my life! My credit is perfect except for all this mess which isn't even something that is my fault!

Go to this bank only if you want them to destroy your credit.!

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