MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I didn't give this bank 0 stars only because I had to put something. I walk into TD Bank on 42nd street and Madison Avenue in New York and I received the worst customer service ever. I was attended by a banker called Juanita and she seems to know everything. She was very rude and aggressive and did not resolve my problem at all. I ended up going to a nicer teller called Rosanne, which was a little better. I wouldn't even recommend TD Bank to my worse enemy.
This relatively new bank, the result of several mergers and acquisitions has been working to provide excellent customer service. As a new depositor, somewhat unhappy with some of the more traditional stand-bys, I was impressed with their personnel from day one. Within moments of my first cash deposit, I had a new debit card in hand (remarkable) and checks bearing my account number to walk-out the door. This occurred withing minutes, not even a half-hour. Their haute "stores" are ultra in appearance and convenience featuring not only short teller lines, but an in and outdoor ATM for security, a free coin counter and some thoughtful edibles and beverages. Since a smile costs nothing, seeing a TD Teller or Manager deliver service with a smile and courtesy suggest that everyone associated with the Bank is on board the "service train.
Their on-line banking is superb, clear and user friendly. Their website explains how accounts are handled, deposits and withdrawals are posted, and other items about fees and charges with no small print. They may not offer free checking without a minimum balance, but their service should earn your trust and appreciation. They have been working to improve and exemplify what a bank can be, and have attained remarkable success in their effort.