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I will say there on line banking is very user friendly and easy to use, but they charge alot of fee,s . One expierence I had that left me less then satisfied. I went into the bank to ask a question about my account, and they informed me i would have to call the 1-800 number and pointed to a phone that was sitting on a desk. I do 99% of my banking online and rarely step foot inside the Bank, so I asked them what kind of service can i expect for the $10.00 a month that I have been paying for years. Not much I am betting.
My husband and i have had an open account with tricounties bank for several years. I transferred money from my usaa account on a friday mid morning, with bills set up to be paid on the following monday. Tricounties did not "process the transfer" until tuesday! They did however, charge me over draft fees on monday for the payments i had set up, even though they did not post until tuesday! I was unsure if the issue with the transfer had originated with my usaa account or with my tricounties account, so i made several phone calls with both establishments to see where the transaction had lagged. I had five bills set up to be paid, so 29. 99*5 is nearly 200 dollars! After a few phone calls to each establishment i was able to get a confirmation number from usaa saying that my transfer had been sent and received by tricounties bank on friday afternoon. When i called tricounties bank to give them this information both the manager and assistant manager basically told me they would not help me because they had done nothing wrong, even though i could prove that they had failed to deposit my transaction in a timely manner. I feel the manager and assistant manager were just tired of me calling and did not even listen to my new information regarding the confirmation number. The manager had said "we do not sit on deposits. As soon as we receive it we process it. " if that is the case then clearly there is a bank error here because that is not what happened. I have taken this issue up with the regional manager, jim adams, who assured me we would get things "sorted out" and also said that if i had a confirmation number he did not see why we would have such an issue. He gave me more numbers to call but those people had no information either. Needless to say it's been 20 days and i have not heard back from mr. Adams or anyone else! The transfer department said they could only tell me when my transfer had posted, which was tuesday, and that they had no other information. Unprofessional.