B+ MyBankTracker Rating

Trustco Bank

About Trustco Bank

TrustCo Bank Corp. NY operates as the holding company for Trustco Bank. The Bank provides personal and business banking services for individuals, partnerships, corporations and other entities. The company offers checking accounts, savings accounts, retirement accounts, time deposits, money market accounts, and credit cards. Its loan portfolio comprises residential and commercial mortgages, home equity lines of credit, installment loans and commercial loans.

Trustco Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

MyBankTracker
Rating
Poor
Fair
Average
Good
Excellent

Branches
0
ATMs
0

We found bank branches & ATMs within miles of .

View Locations & Hours

Customer Reviews

Most Helpful Trustco Bank Bank Customer Reviews

  • H
    Reviewed By heatherk Nov 3, 2015

    Trustco Lost My Money - DO NOT BANK WITH THEM

    On the most recent occasion, Trustco bank LOST $380 from my deposit. They said it was my problem, not theirs. The one teller who tried to help me get to the bottom of this matter was disciplined. I called corporate but have not yet received a response.

    Another time, the branch manager accused me (yelling loudly) that I was trying to deposit a fraudulent check. This check was from a client who has written them for five years with no problem. I calmly asked him to give me the checks back. He put them in the drive thru drawer, but missed and they slipped underneath. When I told him they were not in the drawer and he literally screamed at me for lying. He proceeded to open and close the drawer 6 or 7 times (still yelling at me) and ended up ripping my checks apart.

    Their inattention to detail also amazes me. When I withdraw cash, they have given me the wrong amount numerous times. When I opened the account, they put down the wrong address and misspelled my name. I guess I should have gotten the hint at that point.

    Please, whatever you do, DO NOT BANK WITH TRUSTCO! I have had nothing but headaches. There is a reason their branches are always empty.

    Is this review helpful?
  • J
    Reviewed By Jacksonhardlyusd Aug 17, 2015

    Beware !!!!

    You have to tell them to post cash deposit to your account other it won't post to the following day. Deposit disappear from account and try and charge you for over draft few. There reason is the deposit dropped off ????? Stay far away from this bank!!!!!

    Is this review helpful?
  • M
    Reviewed By merakibrooklyn Feb 6, 2016

    Incompetence to the point of malice.

    Incompetence to the point of malice.

    Customer Satisfaction to Service Provided Ratio: 0%

    Is this review helpful?

  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}}
  • No results matching your search. Please try again.
  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}}
  • No results matching your search. Please try again.
  • Next {{'$' + rate.annual_fee}} N/A {{(rate.intro_apr * 100 | number:2) + '%'}} {{(rate.apr * 100 | number:2) + '% - ' + (rate.highest_apr * 100 | number:2) + '%'}} {{'As low as ' + (rate.apr * 100 | number:2) + '% - Variable'}}
  • No results matching your search. Please try again.
  • Next {{(rate.rate * 100 | number:2) + '%'}} N/A {{rate.points}} N/A {{'$' + rate.fees}}
  • No results matching your search. Please try again.
  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}}
  • No results matching your search. Please try again.

  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A