About Trustco Bank

TrustCo Bank Corp. NY operates as the holding company for Trustco Bank. The Bank provides personal and business banking services for individuals, partnerships, corporations and other entities. The company offers checking accounts, savings accounts, retirement accounts, time deposits, money market accounts, and credit cards. Its loan portfolio comprises residential and commercial mortgages, home equity lines of credit, installment loans and commercial loans.
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Overall Rating

MyBankTracker rated Trustco Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

MyBankTracker Rating

Customer Rating
Based on 20 Reviews
Financial Health
Based on Texas Ratio: 13.15
Number of Locations
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Locations & Hours

Trustco Bank Location Map
Trustco Bank Location Map
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Most Helpful Customer Reviews

artfromny's Profile Image

Reviewed by artfromny

May 5th 2014

5 out of 5 marks

Continually excellent service at this branch of Trustco

I have 2 business and 1 personal checking accounts at this branch. I have found the teller line to be uniformly polite and competent. I have been shown considerable consideration regarding the posting of cash deposits for immediate use with my debit card, and quite a bit of flexibility regarding the cashing of checks drawn on other banks. I have banked with Trustco since at least 1/1/1990 (my checking software goes back only that far) and find them, especially at this branch, uniformly excellent.

However, there is one caveat. In the past 3 or 4 years they have removed a lot of authority from the branch managers and moved it to the main office's operations department. This has caused some serious delays in the refunding of fees charged in error. However, contrary to popular opinion, banks don't make a heck of a lot of mistakes, and this is a relatively minor problem given the excellence of their customer service and rock solid financial condition.

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