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Trustco Bank Customer Review

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KennethRCarpenter's Profile Image

1 out of 5 marks

Reviewed by KennethRCarpenter

Dec 5th 2012

Crooks And Scam Artists

They stole my own money out of my banking account now i have to wait weeks and weeks for the paper work just to see if i get it back.

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Other Trustco Bank Reviews

RichardNeilan's Profile Image

Reviewed by RichardNeilan

Oct 21st 2014

1 out of 5 marks

Horrible, Arrogant Customer Service.

My very brief "relationship" ( i despise how banks abuse this term) with trustco bank has been horrific. I have never experienced such "black and white," arrogant service, not to mention managers who avoid speaking with customers whenever possible. Just try to get in-touch with any senior manager at trustco! It will be nearly impossible! Their corporate offices in ny?

Forget it! You'll have an easier time reaching the wizard of oz! And if you do get to speak with a bank "executive" it will be very clear why service is so poor at the branch and lower management levels. These guys have absolutely no clue about customer service! When i opened my account, i had hopes of eventually refinancing my mortgage with trustco. Fortunately i decided to first open a basic checking account.

Based on their "handling" of my initial business i am so glad i can quickly sever my ties with this lousy excuse for a "financial institution. " if you're even thinking about doing business with trustco, run, don't walk to your nearest credit union! Trustme, you'll be in better hands.

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Ripoffbank's Profile Image

Reviewed by Ripoffbank

Sep 10th 2014

1 out of 5 marks

Ripoff Bank

I see adv. 1% interest with payment direct deposit for one year. When i tried to open an account i was told that 1% starts from first direct deposit. In my case it takes month and a half due to processing. Why it did not say this in adv't.? A scam. My check got bounced and i receive a notice for $37. Charge. I asked howcome? I been told after five days of check bounce there is a collection charge. What? How come you did not notify right away? You have my email. Answer is we tried to contact you by phone but no answer. What?? It's a ripoff to get more money.

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