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Trustco Bank Customer Review

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KennethRCarpenter's Profile Image

1 out of 5 marks

Reviewed by KennethRCarpenter

Dec 5th 2012

Crooks And Scam Artists

They stole my own money out of my banking account now i have to wait weeks and weeks for the paper work just to see if i get it back.

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russells01's Profile Image

Reviewed by russells01

Jan 6th 2015

1 out of 5 marks

Worst Possible Experience. Beware

Bernice white tricked us in to opening accounts there. She promised us home equity loan but after 6 months money wasn't there. Bank did the appraisal. She got us a commitment letter and said it was guaranteed. Loan denied because of her not sending all the docs to the underwriter. Cancelled all of the accounts and will write a letter about his branch beware. Went to peoples bank and got approved two weeks. Btw business checks were suppose to be free. Never got a refund.

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RichardNeilan's Profile Image

Reviewed by RichardNeilan

Oct 21st 2014

1 out of 5 marks

Horrible, Arrogant Customer Service.

My very brief "relationship" ( i despise how banks abuse this term) with trustco bank has been horrific. I have never experienced such "black and white," arrogant service, not to mention managers who avoid speaking with customers whenever possible. Just try to get in-touch with any senior manager at trustco! It will be nearly impossible! Their corporate offices in ny?

Forget it! You'll have an easier time reaching the wizard of oz! And if you do get to speak with a bank "executive" it will be very clear why service is so poor at the branch and lower management levels. These guys have absolutely no clue about customer service! When i opened my account, i had hopes of eventually refinancing my mortgage with trustco. Fortunately i decided to first open a basic checking account.

Based on their "handling" of my initial business i am so glad i can quickly sever my ties with this lousy excuse for a "financial institution. " if you're even thinking about doing business with trustco, run, don't walk to your nearest credit union! Trustme, you'll be in better hands.

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