Bernice white tricked us in to opening accounts there. She promised us home equity loan but after 6 months money wasn't there. Bank did the appraisal. She got us a commitment letter and said it was guaranteed. Loan denied because of her not sending all the docs to the underwriter. Cancelled all of the accounts and will write a letter about his branch beware. Went to peoples bank and got approved two weeks. Btw business checks were suppose to be free. Never got a refund.
My very brief "relationship" ( i despise how banks abuse this term) with trustco bank has been horrific. I have never experienced such "black and white," arrogant service, not to mention managers who avoid speaking with customers whenever possible. Just try to get in-touch with any senior manager at trustco! It will be nearly impossible! Their corporate offices in ny?
Forget it! You'll have an easier time reaching the wizard of oz! And if you do get to speak with a bank "executive" it will be very clear why service is so poor at the branch and lower management levels. These guys have absolutely no clue about customer service! When i opened my account, i had hopes of eventually refinancing my mortgage with trustco. Fortunately i decided to first open a basic checking account.
Based on their "handling" of my initial business i am so glad i can quickly sever my ties with this lousy excuse for a "financial institution. " if you're even thinking about doing business with trustco, run, don't walk to your nearest credit union! Trustme, you'll be in better hands.