My very brief "relationship" ( i despise how banks abuse this term) with trustco bank has been horrific. I have never experienced such "black and white," arrogant service, not to mention managers who avoid speaking with customers whenever possible. Just try to get in-touch with any senior manager at trustco! It will be nearly impossible! Their corporate offices in ny?
Forget it! You'll have an easier time reaching the wizard of oz! And if you do get to speak with a bank "executive" it will be very clear why service is so poor at the branch and lower management levels. These guys have absolutely no clue about customer service! When i opened my account, i had hopes of eventually refinancing my mortgage with trustco. Fortunately i decided to first open a basic checking account.
Based on their "handling" of my initial business i am so glad i can quickly sever my ties with this lousy excuse for a "financial institution. " if you're even thinking about doing business with trustco, run, don't walk to your nearest credit union! Trustme, you'll be in better hands.
I see adv. 1% interest with payment direct deposit for one year. When i tried to open an account i was told that 1% starts from first direct deposit. In my case it takes month and a half due to processing. Why it did not say this in adv't.? A scam. My check got bounced and i receive a notice for $37. Charge. I asked howcome? I been told after five days of check bounce there is a collection charge. What? How come you did not notify right away? You have my email. Answer is we tried to contact you by phone but no answer. What?? It's a ripoff to get more money.