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Trustco Bank Customer Review

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KennethRCarpenter's Profile Image

1 out of 5 marks

Reviewed by KennethRCarpenter

Dec 5th 2012

Crooks and Scam artists

They stole my own money out of my banking account now I have to wait weeks and weeks for the paper work just to see if I get it back...

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Other Trustco Bank Reviews

bc2291's Profile Image

Reviewed by bc2291

Jul 18th 2014

1 out of 5 marks

Worst bank ever

I typed in the wrong password by mistake and they locked me out of my account for 3 days! I finally got back in when I called them at my job(only time I can because they are closed at 6) and they told me that my password was the last 4 of my social. When it never was before! So I changed it back to my original password. Finally I was able to see my funds but they did not even post my direct deposit right away like they did for the past year. Not to mention when I use an ATM I can't take out money. The receipt even said "to many failed login attempts" are you kidding me??? Not to mention I know I have money but no purchases have been able to go through. They must have something completly locked up some how I have no clue. Thank you Trustco bank from keep my money safe and secure and in a place where I have no access to it to pay for Rent,Food, Gas that I desperately need right now F U

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artfromny's Profile Image

Reviewed by artfromny

May 5th 2014

5 out of 5 marks

Continually excellent service at this branch of Trustco

I have 2 business and 1 personal checking accounts at this branch. I have found the teller line to be uniformly polite and competent. I have been shown considerable consideration regarding the posting of cash deposits for immediate use with my debit card, and quite a bit of flexibility regarding the cashing of checks drawn on other banks. I have banked with Trustco since at least 1/1/1990 (my checking software goes back only that far) and find them, especially at this branch, uniformly excellent.

However, there is one caveat. In the past 3 or 4 years they have removed a lot of authority from the branch managers and moved it to the main office's operations department. This has caused some serious delays in the refunding of fees charged in error. However, contrary to popular opinion, banks don't make a heck of a lot of mistakes, and this is a relatively minor problem given the excellence of their customer service and rock solid financial condition.

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