About UMB Bank

As one of the largest independent banks in America, UMB is fiercely committed to our customers and to ensuring that each and every one of you can count on more. Since our early beginnings in 1913, we’ve provided a wide range of products and services tha
Customer Service #

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Overall Rating

C
Grade

UMB Bank Report Card

Overall rating score 32%
Customer Rating
Based on 15 Reviews
Financial Health
Based on Texas Ratio: 3.29
Bank Fees
vs. Average
Number of Locations
vs. Similar Institutions
Mobile Banking
Quality of Mobile Services

Locations & Hours

UMB Bank Location Map
UMB Bank Location Map
We found branches close to you and 111 nationwide.
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Customer Reviews

Most Helpful Customer Reviews

CHarrison's Profile Image

Reviewed by CHarrison

Apr 12th 2014

5 out of 5 marks

Terrific service and very friendly employees

I have moved all of my banking over to this UMB branch. Every aspect of this branch is terrific - the people, the banking products and the location. It never gets too crowded and I'm always in and out within 5 minutes.

Is this review helpful? ▲ Yes 1 ▼ No 0

elle's Profile Image

Reviewed by elle

Feb 23rd 2013

2 out of 5 marks

Mortgage services

More than once Umb Mortgages "forget" to send a statement

hoping i would forget to make a payment just to zap a big

fee the next month. beware!!!!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Ozarkhills's Profile Image

Reviewed by Ozarkhills

Mar 12th 2014

1 out of 5 marks

Since the management they are crooks, kinda like a loanshark.

Let me just say I have been with this branch for 30 plus years and since the management, they treat me worse than a new customer after paying them over $400,000 in interest over the years, never missed a payment and always paid on time, then they want to call your note or raise the interest rate and charge additional fees for BS.

Is this review helpful? ▲ Yes 1 ▼ No 1

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Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$6

Non-Sufficient Fund (Overdraft)

$35

$30

Stop Payment item

$15

$27

Return Deposit

$35

$17

Domestic Wire Transfer (Outbound)

$15

$22

Domestic Wire Transfer (Inbound)

$0

$8

Non-Bank ATM

$2

$1

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