B MyBankTracker Rating

UMB Bank

About UMB Bank

As one of the largest independent banks in America, UMB is fiercely committed to our customers and to ensuring that each and every one of you can count on more. Since our early beginnings in 1913, we’ve provided a wide range of products and services tha

UMB Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful UMB Bank Bank Customer Reviews

  • B
    Reviewed By bjm2014 Jun 2, 2014

    I wouldnt suggest using this bank.

    Very disappointing customer service. Rude and the women are very hateful.

    Thank you for your feedback Is this review helpful?
  • E
    Reviewed By ellen coady Jul 22, 2015

    absolutely worst customer service ever!

    I was trying to add to my HSA account and was not able to do it. It took 3 calls and a supervisor to finally find out the reason. They are "like Pay Pal" and will take two test withdrawals before the actual withdrawal can be made. I couldn't find this anywhere on their website, and the agent insisted it was there. And it wasn't so much the issue I was having as the attitude of the UMB representatives and even a supervisor, they really didn't seem to care about my needing to add money to my HSA today. It just was not possible unless I wanted to wire funds and then there would be a charge on both ends, they seemed to happily inform me.
    I would suggest UMB invest in customer service training for the direct phone line staff. And I have suggested to Premera to look for another bank to partner with. And no I don't expect either of these companies to really care.

    Thank you for your feedback Is this review helpful?
  • MB
    Reviewed By Meryl B. Aug 4, 2012

    Absolutely Horrible!

    They are nothing but crooks! I am too upset right now to go into detail what this bank has put me through!

    My advice to anyone thinking about opening an account with them...BEWARE!!

    They will screw you with outragous fees whenever they get the chance and don't even think about asking for a car loan even if your credit is good.

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A