The Most Helpful UMB Bank Reviews
The most helpful favorable review
Umb columbia mo
Wonderful helpful people!! Coming from out-of-town to fix college son's account. They knew we were cutting it close with time. They had everything ready and we were in and out within minutes. Thanks again
The most helpful critical review
I wouldnt suggest using this bank.
Very disappointing customer service. Rude and the women are very hateful.
Latest UMB Bank Reviews
EReviewed By eja Jan 31, 2016
Sunday night problem with no one to call
On a sunday night my kids notice we can't get into our account and all our questions have been changed without any notice. I call the tiny number on the back of the card only to find out that I can only talk to a live body monday through saturday during the specific hours. So we are all trying to figure out if we need to go clean out our bank accounts or if someone has done that for us! If you are a criminal make sure you commit your cyber crime after 10 pm on Saturday night through Monday morning. Unreal!Is this review helpful?
PReviewed By Phebo81 Dec 31, 2015
Worst UMB experience ever!
I have been a UMB customer for w0 years, and have always had a wonderful experience. I'm literally in the lot right now after leaving at 1230pm new years eve. After waiting in line for 10 minutes I had a lady tell me she couldn't help me because i had a deposit and a money order. I'd have to wait for the next teller. As the next person arrived at her window she loudly proclaimed to the rest of the line (condecendingly, I might add) that everyone needed to already have they're deposit slips filled out. Then the manager came out and again stated that everyone needed to have everything filled out. When I finally got to the teller he said there were no envlopes for my money order (which they gladly give me at every other branch I've ever been to). Overall, 3 people plus a bank manager working on new years eve is ridiculous, on top of everyone treating they're customers like children. I will never come to this location again.Is this review helpful?
BReviewed By bolts Dec 29, 2015
Denies Credit Worthy Applicants
I applied for a Born Free credit card through UMB to help the elephants and was denied. I have credit in the excellent range, it was stated on the denial letter. Granted, this is a bank I had never EVEN HEARD OF until I saw the application on Born Free's website.
Just goes to show why I had never heard of it. It is a joke of an institution.Is this review helpful?
FReviewed By formercust Oct 27, 2015
Know nothing about customer service!
At this UMB bank, I am treated consistently as if I should bow down and kiss the feet of the bank personnel. A couple of years ago I informed them the purpose of my visit was to withdraw the Required Minimum Distribution from a Beneficiary IRA. After going through all the steps to complete the withdrawal I was confused when I was told the balance of the IRA, as it did not correspond with the statement I held (the only one I have ever seen, which was sent to my mother's address). It turns out that the bank had just recently sent me the RMD payment without notifying me, either before or after completing the transaction. I was told they could not reverse the transaction that I had just made, even if I had no knowledge of the stealth RMD payment I had yet to receive from the bank. I have made multiple requests for a statement - so far the result has been absolutely none. Today I tried to cash a $20 birthday check I recently received at the bank, but was told that to cash the check I had to go to Chase. Well that is just what I am doing. Rolling over that IRA to the Chase just down the street. No wonder there are NEVER any customers when I visit this UMB. I imagine the employees are always chuckling over the latest text they sent/received from another employee - just like the unprofessional clerk was doing today when I approached her. STAY AWAY. YOU WILL BE GLAD YOU DIDIs this review helpful?
MReviewed By Mizzou Oct 26, 2015
Umb columbia mo
Wonderful helpful people!! Coming from out-of-town to fix college son's account. They knew we were cutting it close with time. They had everything ready and we were in and out within minutes. Thanks againIs this review helpful?
EReviewed By ellen coady Jul 22, 2015
absolutely worst customer service ever!
I was trying to add to my HSA account and was not able to do it. It took 3 calls and a supervisor to finally find out the reason. They are "like Pay Pal" and will take two test withdrawals before the actual withdrawal can be made. I couldn't find this anywhere on their website, and the agent insisted it was there. And it wasn't so much the issue I was having as the attitude of the UMB representatives and even a supervisor, they really didn't seem to care about my needing to add money to my HSA today. It just was not possible unless I wanted to wire funds and then there would be a charge on both ends, they seemed to happily inform me.
I would suggest UMB invest in customer service training for the direct phone line staff. And I have suggested to Premera to look for another bank to partner with. And no I don't expect either of these companies to really care.Is this review helpful?
PReviewed By PaulaRobbins Apr 3, 2015
HSA Customers Beware
I have to say that I am terribly disappointed not only in the level of inaccuracy in procedures by the bank staff, but more so in the poor follow up and service response to the bank's mistakes. I received a 1099 with a total of $324.xx, when I paid out over $1500.xx in medical expenses for 2014. Most of my 2014 deposits were made by cash at the branch level. When they were processed as a "redeposit" rather than a "deposit" after a wait of 3-6 days (for a cash deposit, mind you), this threw my total off completely. A deposit is cash. A redeposit is when a vendor per se, sends money back into the account for like an over payment. In other words, the deposits I made were inaccurately documented as redeposits, thus, throwing my 1099 total down by more than $1200! Even worse, when I called to get this rectified, the first time, I was told I'd hear back from someone within 1-2 business days... That was two weeks ago and I need to file my tax return, so need this now. I left the country and now that I'm back and am following up, the best they can tell me, again, is I need to wait 1-2 business days for them to review this, and that they recommend that I not walk in to a UMB branch for these deposits. That I send a deposit by mail... Really? If you can't trust a bank to handle a cash deposit in hand, how can you trust a bank at all? Very disappointed and very upset that this has taken so much work...and surely not feeling confident at all it will be accurately resolved. Poor accuracy, poor customer service response.Is this review helpful?
DReviewed By dj02106393 Dec 27, 2014
I have never once experienced anything but very friendly and helpful tellers at this Price Chopper branch of UMB.Is this review helpful?
AReviewed By anakata Sep 23, 2014
Excellent bank and customer serviceIs this review helpful?
AReviewed By anonymous12345 Jul 25, 2014
I've been with umb since I was a junior in highschool...that's 6 years of me staying with them and the ONLY reason I haven't switched sooner was because I don't want to deal with switching but today is the day i'm not doing it ANYMORE. They rob you lets just go with that. I thought I was on overdraft protection but apparently I never signed up??? I still have the paperwork that I signed so I brought it into the bank and they still wouldn't return my money. How do these people live with themselves!???? absolutely horrible. I get it was my mistake not having money in there but whats the point of being signed up for the overdraft protection if i'm not protected. I am cancelling my account this bank on my lunch break.
DO NOT COME HERE. TERRIBLE SERVICE. RUDE AND UNHELPEFUL STAFF. TERRIBLE COMPANY.Is this review helpful?