I live in texas but have an account i set up in college - 15 years ago. I am closing on a house this week. Umb is forcing me to come to a local branch in order to withdrawal the money for closing. This is despite me living 8 hours away. Today i will start my journey to secure my money. This is ridiculous customer service in a world where everything is done without being in person.
I have never once experienced anything but very friendly and helpful tellers at this Price Chopper branch of UMB.