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C+
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UMB Bank Customer Review

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elle's Profile Image

2 out of 5 marks

Reviewed by elle

Feb 23rd 2013

Mortgage services

More than once Umb Mortgages "forget" to send a statement

hoping i would forget to make a payment just to zap a big

fee the next month. beware!!!!!!

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anakata's Profile Image

Reviewed by anakata

Sep 23rd 2014

5 out of 5 marks

Excellent

Excellent bank and customer service

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anonymous12345's Profile Image

Reviewed by anonymous12345

Jul 25th 2014

1 out of 5 marks

Absolutely terrible!!!

I've been with umb since I was a junior in highschool...that's 6 years of me staying with them and the ONLY reason I haven't switched sooner was because I don't want to deal with switching but today is the day i'm not doing it ANYMORE. They rob you lets just go with that. I thought I was on overdraft protection but apparently I never signed up??? I still have the paperwork that I signed so I brought it into the bank and they still wouldn't return my money. How do these people live with themselves!???? absolutely horrible. I get it was my mistake not having money in there but whats the point of being signed up for the overdraft protection if i'm not protected. I am cancelling my account this bank on my lunch break.

DO NOT COME HERE. TERRIBLE SERVICE. RUDE AND UNHELPEFUL STAFF. TERRIBLE COMPANY.

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