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C
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UMB Bank Report Card

Overall rating score 32%
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UMB Bank Customer Review

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Matthew S's Profile Image

1 out of 5 marks

Reviewed by Matthew S

Jan 23rd 2012

Rejected a loan 3 months after the fact after 40-50 hours of invested time based on day 1 info.

UMB BANK TOPEKA KANSAS:

Whatever you do avoid this bank. They are incompetent to say the least. We are going to be complaining to the state banking commission. They gave us the run around for 3 months on our loan. Refusing to give us much information and then rejecting us based on something they were provided on day 1 by our lawyer. They want our case to go through probate which isn't legally required or possible because of the way the will was setup. They have asked our lawyer about probate and they were told that wasn't going to happen. DO NOT USE THEM.

ALICIA - LOAN OFFICER

DARA - LOAN PROCESSOR

FAYE - LOAN SUPERVISOR

AVOID THEM COMPLETELY

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Other UMB Bank Reviews

CHarrison's Profile Image

Reviewed by CHarrison

Apr 12th 2014

5 out of 5 marks

Terrific service and very friendly employees

I have moved all of my banking over to this UMB branch. Every aspect of this branch is terrific - the people, the banking products and the location. It never gets too crowded and I'm always in and out within 5 minutes.

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Ozarkhills's Profile Image

Reviewed by Ozarkhills

Mar 12th 2014

1 out of 5 marks

Since the management they are crooks, kinda like a loanshark.

Let me just say I have been with this branch for 30 plus years and since the management, they treat me worse than a new customer after paying them over $400,000 in interest over the years, never missed a payment and always paid on time, then they want to call your note or raise the interest rate and charge additional fees for BS.

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