MyBankTracker rated UMB Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
UMB BANK TOPEKA KANSAS:
Whatever you do avoid this bank. They are incompetent to say the least. We are going to be complaining to the state banking commission. They gave us the run around for 3 months on our loan. Refusing to give us much information and then rejecting us based on something they were provided on day 1 by our lawyer. They want our case to go through probate which isn't legally required or possible because of the way the will was setup. They have asked our lawyer about probate and they were told that wasn't going to happen. DO NOT USE THEM.
AVOID THEM COMPLETELY
I have to say that I am terribly disappointed not only in the level of inaccuracy in procedures by the bank staff, but more so in the poor follow up and service response to the bank's mistakes. I received a 1099 with a total of $324.xx, when I paid out over $1500.xx in medical expenses for 2014. Most of my 2014 deposits were made by cash at the branch level. When they were processed as a "redeposit" rather than a "deposit" after a wait of 3-6 days (for a cash deposit, mind you), this threw my total off completely. A deposit is cash. A redeposit is when a vendor per se, sends money back into the account for like an over payment. In other words, the deposits I made were inaccurately documented as redeposits, thus, throwing my 1099 total down by more than $1200! Even worse, when I called to get this rectified, the first time, I was told I'd hear back from someone within 1-2 business days... That was two weeks ago and I need to file my tax return, so need this now. I left the country and now that I'm back and am following up, the best they can tell me, again, is I need to wait 1-2 business days for them to review this, and that they recommend that I not walk in to a UMB branch for these deposits. That I send a deposit by mail... Really? If you can't trust a bank to handle a cash deposit in hand, how can you trust a bank at all? Very disappointed and very upset that this has taken so much work...and surely not feeling confident at all it will be accurately resolved. Poor accuracy, poor customer service response.