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UMB Bank Customer Review

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Matthew S's Profile Image

1 out of 5 marks

Reviewed by Matthew S

Jan 23rd 2012

Rejected a loan 3 months after the fact after 40-50 hours of invested time based on day 1 info.

UMB BANK TOPEKA KANSAS:

Whatever you do avoid this bank. They are incompetent to say the least. We are going to be complaining to the state banking commission. They gave us the run around for 3 months on our loan. Refusing to give us much information and then rejecting us based on something they were provided on day 1 by our lawyer. They want our case to go through probate which isn't legally required or possible because of the way the will was setup. They have asked our lawyer about probate and they were told that wasn't going to happen. DO NOT USE THEM.

AVOID THEM COMPLETELY

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Other UMB Bank Reviews

anakata's Profile Image

Reviewed by anakata

Sep 23rd 2014

5 out of 5 marks

Excellent

Excellent bank and customer service

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anonymous12345's Profile Image

Reviewed by anonymous12345

Jul 25th 2014

1 out of 5 marks

Absolutely terrible!!!

I've been with umb since I was a junior in highschool...that's 6 years of me staying with them and the ONLY reason I haven't switched sooner was because I don't want to deal with switching but today is the day i'm not doing it ANYMORE. They rob you lets just go with that. I thought I was on overdraft protection but apparently I never signed up??? I still have the paperwork that I signed so I brought it into the bank and they still wouldn't return my money. How do these people live with themselves!???? absolutely horrible. I get it was my mistake not having money in there but whats the point of being signed up for the overdraft protection if i'm not protected. I am cancelling my account this bank on my lunch break.

DO NOT COME HERE. TERRIBLE SERVICE. RUDE AND UNHELPEFUL STAFF. TERRIBLE COMPANY.

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