UMB BANK TOPEKA KANSAS:
Whatever you do avoid this bank. They are incompetent to say the least. We are going to be complaining to the state banking commission. They gave us the run around for 3 months on our loan. Refusing to give us much information and then rejecting us based on something they were provided on day 1 by our lawyer. They want our case to go through probate which isn't legally required or possible because of the way the will was setup. They have asked our lawyer about probate and they were told that wasn't going to happen. DO NOT USE THEM.
ALICIA - LOAN OFFICER
DARA - LOAN PROCESSOR
FAYE - LOAN SUPERVISOR
AVOID THEM COMPLETELY
I've been with umb since I was a junior in highschool...that's 6 years of me staying with them and the ONLY reason I haven't switched sooner was because I don't want to deal with switching but today is the day i'm not doing it ANYMORE. They rob you lets just go with that. I thought I was on overdraft protection but apparently I never signed up??? I still have the paperwork that I signed so I brought it into the bank and they still wouldn't return my money. How do these people live with themselves!???? absolutely horrible. I get it was my mistake not having money in there but whats the point of being signed up for the overdraft protection if i'm not protected. I am cancelling my account this bank on my lunch break.
DO NOT COME HERE. TERRIBLE SERVICE. RUDE AND UNHELPEFUL STAFF. TERRIBLE COMPANY.
They are nothing but crooks! I am too upset right now to go into detail what this bank has put me through!
My advice to anyone thinking about opening an account with them...BEWARE!!
They will screw you with outragous fees whenever they get the chance and don't even think about asking for a car loan even if your credit is good.