MyBankTracker rated UMB Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Wanted to open a bank close to me and my husband, and I tried to make it easy on my husband so he wont have to go in, and did almost everything, and called Megan that was suppose to contact me on a Friday, she didnt even call me and I had to keep trying to call here. Anyway, I was on my way to just sign the signature card, and then she ask how much I was going to be depositing, I informed her and that I work for a small insurance company, and do not have direct deposit, and she said that there would be a 3 to 7 day hold on the money every time for 30 days, I was glad I ask, she just kept arguing with me, and I informed her to just hold off do not do anymore, she was so rude and said it is going to be that way anywhere you go, so remember that. I said ok, never mind. And she called back in 10 minutes very cocky and said I just finishing running your husband, and he cant get an account anyway, I said why, he has 2 accounts. She wont tell me, I said to her I told you to hold off, so she had no right at that point to do any thing further. This was in Overland Park, KS. She just kept saying I am not going to get fired over this, and then said she would do it. Crazy you know what, so I didnt make the mistake. Thank goodness.
I have to say that I am terribly disappointed not only in the level of inaccuracy in procedures by the bank staff, but more so in the poor follow up and service response to the bank's mistakes. I received a 1099 with a total of $324.xx, when I paid out over $1500.xx in medical expenses for 2014. Most of my 2014 deposits were made by cash at the branch level. When they were processed as a "redeposit" rather than a "deposit" after a wait of 3-6 days (for a cash deposit, mind you), this threw my total off completely. A deposit is cash. A redeposit is when a vendor per se, sends money back into the account for like an over payment. In other words, the deposits I made were inaccurately documented as redeposits, thus, throwing my 1099 total down by more than $1200! Even worse, when I called to get this rectified, the first time, I was told I'd hear back from someone within 1-2 business days... That was two weeks ago and I need to file my tax return, so need this now. I left the country and now that I'm back and am following up, the best they can tell me, again, is I need to wait 1-2 business days for them to review this, and that they recommend that I not walk in to a UMB branch for these deposits. That I send a deposit by mail... Really? If you can't trust a bank to handle a cash deposit in hand, how can you trust a bank at all? Very disappointed and very upset that this has taken so much work...and surely not feeling confident at all it will be accurately resolved. Poor accuracy, poor customer service response.