Overall Rating

MyBankTracker rated UMB Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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UMB Bank Customer Review

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metbn8421's Profile Image

1 out of 5 marks

Reviewed by metbn8421

Jun 28th 2012

Want To Feel Like A Criminal? Bank W/ UMB.

Both my husband and i have bank w/ them for about 15 yrs. They have the worst customer service, they charge crazy fees and they blame everything on the customer. Here is a list of some of the awful things they've done. I went to school w/ girl who had the same first and last name as me only her first name had one letter that was different.

UMB deposited a $15k insurance check i deposited through a teller to the other girls account. They had me going through the run around saying that the check hadn't come in yet or that the insurance company was to blame.

A) i deposited the check myself so the insurance company wasn't involved in that and

B) they told me i was lying when i showed hem the deposit slip. To my husband they have continued to raise fees because his employer only writes a paper check. And even though he's been working for the same company for 6 yrs they still put a 5 day hold on his deposits from the employers paper check because they said they need to verify the funds.

The tellers blame everything on bank policy and make the consumer feel like a criminal.

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Other UMB Bank Reviews

dj02106393's Profile Image

Reviewed by dj02106393

Dec 27th 2014

5 out of 5 marks

Very Convenient

I have never once experienced anything but very friendly and helpful tellers at this Price Chopper branch of UMB.

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anakata's Profile Image

Reviewed by anakata

Sep 23rd 2014

5 out of 5 marks

Excellent

Excellent bank and customer service

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