MyBankTracker rated UMB Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Both my husband and i have bank w/ them for about 15 yrs. They have the worst customer service, they charge crazy fees and they blame everything on the customer. Here is a list of some of the awful things they've done. I went to school w/ girl who had the same first and last name as me only her first name had one letter that was different.
UMB deposited a $15k insurance check i deposited through a teller to the other girls account. They had me going through the run around saying that the check hadn't come in yet or that the insurance company was to blame.
A) i deposited the check myself so the insurance company wasn't involved in that and
B) they told me i was lying when i showed hem the deposit slip. To my husband they have continued to raise fees because his employer only writes a paper check. And even though he's been working for the same company for 6 yrs they still put a 5 day hold on his deposits from the employers paper check because they said they need to verify the funds.
The tellers blame everything on bank policy and make the consumer feel like a criminal.
I have to say that I am terribly disappointed not only in the level of inaccuracy in procedures by the bank staff, but more so in the poor follow up and service response to the bank's mistakes. I received a 1099 with a total of $324.xx, when I paid out over $1500.xx in medical expenses for 2014. Most of my 2014 deposits were made by cash at the branch level. When they were processed as a "redeposit" rather than a "deposit" after a wait of 3-6 days (for a cash deposit, mind you), this threw my total off completely. A deposit is cash. A redeposit is when a vendor per se, sends money back into the account for like an over payment. In other words, the deposits I made were inaccurately documented as redeposits, thus, throwing my 1099 total down by more than $1200! Even worse, when I called to get this rectified, the first time, I was told I'd hear back from someone within 1-2 business days... That was two weeks ago and I need to file my tax return, so need this now. I left the country and now that I'm back and am following up, the best they can tell me, again, is I need to wait 1-2 business days for them to review this, and that they recommend that I not walk in to a UMB branch for these deposits. That I send a deposit by mail... Really? If you can't trust a bank to handle a cash deposit in hand, how can you trust a bank at all? Very disappointed and very upset that this has taken so much work...and surely not feeling confident at all it will be accurately resolved. Poor accuracy, poor customer service response.