Overall Rating

C
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UMB Bank Report Card

Overall rating score 32%
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UMB Bank Customer Review

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metbn8421's Profile Image

1 out of 5 marks

Reviewed by metbn8421

Jun 28th 2012

Want to feel like a criminal? Bank w/ UMB.

Both my husband and I have bank w/ them for about 15 yrs. They have the worst customer service, they charge crazy fees and they blame everything on the customer. Here is a list of some of the awful things they've done. I went to school w/ girl who had the same first and last name as me only her first name had one letter that was different. UMB deposited a $15K insurance check I deposited through a teller to the other girls account. They had me going through the run around saying that the check hadn't come in yet or that the insurance company was to blame. A) I deposited the check myself so the insurance company wasn't involved in that and B) they told me I was lying when I showed hem the deposit slip. To my husband they have continued to raise fees because his employer only writes a paper check. And even though he's been working for the same company for 6 yrs they still put a 5 day hold on his deposits from the employers paper check because they said they need to verify the funds. The tellers blame everything on bank policy and make the consumer feel like a criminal.

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Other UMB Bank Reviews

CHarrison's Profile Image

Reviewed by CHarrison

Apr 12th 2014

5 out of 5 marks

Terrific service and very friendly employees

I have moved all of my banking over to this UMB branch. Every aspect of this branch is terrific - the people, the banking products and the location. It never gets too crowded and I'm always in and out within 5 minutes.

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Ozarkhills's Profile Image

Reviewed by Ozarkhills

Mar 12th 2014

1 out of 5 marks

Since the management they are crooks, kinda like a loanshark.

Let me just say I have been with this branch for 30 plus years and since the management, they treat me worse than a new customer after paying them over $400,000 in interest over the years, never missed a payment and always paid on time, then they want to call your note or raise the interest rate and charge additional fees for BS.

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