Both my husband and I have bank w/ them for about 15 yrs. They have the worst customer service, they charge crazy fees and they blame everything on the customer. Here is a list of some of the awful things they've done. I went to school w/ girl who had the same first and last name as me only her first name had one letter that was different. UMB deposited a $15K insurance check I deposited through a teller to the other girls account. They had me going through the run around saying that the check hadn't come in yet or that the insurance company was to blame. A) I deposited the check myself so the insurance company wasn't involved in that and B) they told me I was lying when I showed hem the deposit slip. To my husband they have continued to raise fees because his employer only writes a paper check. And even though he's been working for the same company for 6 yrs they still put a 5 day hold on his deposits from the employers paper check because they said they need to verify the funds. The tellers blame everything on bank policy and make the consumer feel like a criminal.
More than once Umb Mortgages "forget" to send a statement
hoping i would forget to make a payment just to zap a big
fee the next month. beware!!!!!!
Wanted to open a bank close to me and my husband, and I tried to make it easy on my husband so he wont have to go in, and did almost everything, and called Megan that was suppose to contact me on a Friday, she didnt even call me and I had to keep trying to call here. Anyway, I was on my way to just sign the signature card, and then she ask how much I was going to be depositing, I informed her and that I work for a small insurance company, and do not have direct deposit, and she said that there would be a 3 to 7 day hold on the money every time for 30 days, I was glad I ask, she just kept arguing with me, and I informed her to just hold off do not do anymore, she was so rude and said it is going to be that way anywhere you go, so remember that. I said ok, never mind. And she called back in 10 minutes very cocky and said I just finishing running your husband, and he cant get an account anyway, I said why, he has 2 accounts. She wont tell me, I said to her I told you to hold off, so she had no right at that point to do any thing further. This was in Overland Park, KS. She just kept saying I am not going to get fired over this, and then said she would do it. Crazy you know what, so I didnt make the mistake. Thank goodness.