Both my husband and I have bank w/ them for about 15 yrs. They have the worst customer service, they charge crazy fees and they blame everything on the customer. Here is a list of some of the awful things they've done. I went to school w/ girl who had the same first and last name as me only her first name had one letter that was different. UMB deposited a $15K insurance check I deposited through a teller to the other girls account. They had me going through the run around saying that the check hadn't come in yet or that the insurance company was to blame. A) I deposited the check myself so the insurance company wasn't involved in that and B) they told me I was lying when I showed hem the deposit slip. To my husband they have continued to raise fees because his employer only writes a paper check. And even though he's been working for the same company for 6 yrs they still put a 5 day hold on his deposits from the employers paper check because they said they need to verify the funds. The tellers blame everything on bank policy and make the consumer feel like a criminal.
Very disappointing customer service. Rude and the women are very hateful.
I have moved all of my banking over to this UMB branch. Every aspect of this branch is terrific -- the people, the banking products and the location. It never gets too crowded and I'm always in and out within 5 minutes.