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UMB Bank Customer Review

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hamsio's Profile Image

1 out of 5 marks

Reviewed by hamsio

Jul 23rd 2012


I live in Texas but have an account I set up in college - 15 years ago. I am closing on a house this week. UMB is forcing me to come to a local branch in order to withdrawal the money for closing. This is despite me living 8 hours away. Today I will start my journey to secure MY money. This is ridiculous customer service in a world where everything is done without being in person.

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anonymous12345's Profile Image

Reviewed by anonymous12345

Jul 25th 2014

1 out of 5 marks

Absolutely terrible!!!

I've been with umb since I was a junior in highschool...that's 6 years of me staying with them and the ONLY reason I haven't switched sooner was because I don't want to deal with switching but today is the day i'm not doing it ANYMORE. They rob you lets just go with that. I thought I was on overdraft protection but apparently I never signed up??? I still have the paperwork that I signed so I brought it into the bank and they still wouldn't return my money. How do these people live with themselves!???? absolutely horrible. I get it was my mistake not having money in there but whats the point of being signed up for the overdraft protection if i'm not protected. I am cancelling my account this bank on my lunch break.


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meldad1010's Profile Image

Reviewed by meldad1010

Aug 4th 2012

1 out of 5 marks

Absolutely Horrible!!!!!!!!!!!

They are nothing but crooks! I am too upset right now to go into detail what this bank has put me through!

My advice to anyone thinking about opening an account with them...BEWARE!!

They will screw you with outragous fees whenever they get the chance and don't even think about asking for a car loan even if your credit is good.

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