The Most Helpful U.S. Bank Reviews
The most helpful favorable review
If given the option, do not lease a vehicle through US bank. Having leased no less than 8 vehicles, never before had I had an experience such as this one upon returning the vehicle at the end of the lease term. The inspector highlighted minor items that would clearly be considered normal wear and tear by all others, but not us bank. We were given the option of correcting the minor items which we did. Provided due proof of the work, yet us bank has done nothing other than to continue to bill for "excess wear and tear". 3 letters together with a detailed listing of the work performed and not one response. Now they are issuing a demand notice.
Do yourself a favor, stay away from us bank.
The most helpful critical review
Sorry customer service. Will never bank here again. Beware!!!!!!!!!!!
US Bank has very nice people, but none are trained to give the same correct answers to customers. I was ran around by several different employees over the past few months regarding my checking account. We got different answers every time, but was assured everything would be handled ASAP. It never was and now I am put in a bind with my money where I may not be able to pay my bills, or even get my money out to pay them with cash. SORRY bank management I've ever experienced. Will go to the bank near by and take my chances with them. I'm sure it can not be any worse. PLEASE BEWARE AND DO NOT BANK HERE!!!!!!!!!!
Latest U.S. Bank Reviews
VReviewed By velve Aug 20, 2016
If banks could be closed based upon the quality of their customer service, US Bank should be closed immediately!!!
I asked the branch manager of the Santa Rosa office if she could please make a photo copy of my signature card. She responded that she is not allowed to do that. So, I then suggested that she give me the signature card, and I would run over and make a photo copy. Naturally, she wasn't allowed to do that either. Mind you....I have proper identification, and have multiple accounts.
For a different adventure, I needed to have a relative sign the signature card. The relative lives 500 miles away. I asked my branch manager to send the signature card (through inter-branch mail) to another US Bank Branch near my relative, who would then go to the branch - shower proper identification - and sign the card. I was informed that this was impossible because the other US Bank branch might refuse to cooperate!!!! Are you kidding!!! These aren't franchises!!! How could one branch of the same bank refuse to cooperate with another branch?????
Do yourself a favor...go to a different bank....or just put your money under your mattress!!!Thank you for your feedback Is this review helpful?
AReviewed By AHeltonP4 Aug 11, 2016
Extremely poor customer service
My first experience with US Bank's customer service was maybe 5 years ago when trying to solve something listed on my mortgage billing statement. They shuffled me from dept to dept, all the while assuring me that this time they would get me to the right person. Then I would be placed on hold for an indefinite period of time or the call would be "lost". I tried this at least 2 separate times and finally gave up, which is what I'm sure they were hoping for. So that issue was NEVER resolved. Most recently the issue has been with their online payment service. I've been paying my mortgage account online for years. In Jan 2016 it locked me out of being able to pay online. This was a system error but they insisted that I send them a letter about starting up my billing statements again....so they could initiate online billing again. Why they need my letter I don't know. Fast forward to July 2016. They locked me out of making payments online again. This time I do agree it may have had something to do with my email server (long story), but the main point I want to make is regarding customer service. US Bank has absolutely some of the worst customer service I've ever experienced. Each time it took me making at least 2 calls to get it resolved. But also, I was bewildered at how rude the reps were. They would interrupt me while trying to explain what was going on and very rudely make statements about what I need to do, which if they'd been listening instead of interrupting, they would have heard me say I've already tried it. The last lady kept telling me my phone was breaking up, which would indeed be an issue, but she was so incredibly RUDE about informing me that I finally asked her to not yell at me, which she denied of course. My final straw was that I had just finished explaining something to her and when I was done, she simply said "hello?", like she couldn't hear me. I found it interesting that she wasn't saying "hello, are you there", while I was talking, like one would do if they REALLY couldn't hear anything. It was afterwards. So I just hung up. I called back later and spoke to another lady who was very nice and helpful and I did finally get it resolved. I understand that there are going to be "bad apples" in every organization, but with US Bank, it seems to be more the norm. Thankfully this was a 2nd mortgage and will be paid off soon. I will NEVER EVER do business with US Bank, nor would I ever recommend them.Thank you for your feedback Is this review helpful?
CReviewed By Charlie5000 Aug 7, 2016
Wells Fargo Bank--The absolute worst bank experience ever.
I had an the absolute horrible experience with Wells Fargo today. They transferred me at least 10-12 times. I was on the phone with them for 1 hour and 30 minutes trying to resolve their error. No one knew what to do. They just transferred me in circles. They incorrectly charged me a late fee. All I wanted was for them to reverse the late fee--it was their error because the payment had been made.
They transferred me from one department to another. And in the process told me they couldn't hear me. I was in tears before this was resolved.
If you are looking for a good bank--Avoid Wells Fargo. This isn't the first absolutely poor experience with themThank you for your feedback Is this review helpful?
DReviewed By Dia Jul 29, 2016
My friend did not receive good customer service
My friend did not receive good customer service today when she cashed a check from me. I don't know the name of the bank teller, but she was very unkind to my friend. She will probably not go there again, and I am very disappointed.Thank you for your feedback Is this review helpful?
MReviewed By Madisel Jul 29, 2016
Worst swindlers ever
1) On your account they have the 3 lines where it shows you your total, pending and then available balance that is left after the pending charges. Common sense. They manipulate the pending charges by holding on to some for upwards of over a week, and sometimes a pending charge or two will disappear then reappear for their convenience so that you can incur NSF's. There has been a lawsuit about this where they had to pay millions back for this type of practice. They are still doing it.
2) They never ever reverse NSF charges. Even if it was a merchant mistake and they call and are willing to send a letter.
3) The branch that you open your account at, is the only branch that you are allowed to call. Seriously. The only one. If you call another branch they will not help you, and they tell you that.
4) Robots. Trained to say certain things and do not care about anything. No emotion.
5) Worst customer service I have ever experienced. Every time I call....the worst!
6) They offer you loans and credit cards constantly, then even if you have good credit and make a good income; they have an excuse as to why you are declined. Have tried 3-4 times. I think they are just trying to make their quota on applications.
7) We will be closing our account soon and will never go back.Thank you for your feedback Is this review helpful?
JReviewed By joshuapoter14 Jul 29, 2016
EASY LOAN OFFER,APPLY TODAY..
Hello Dear Sir/Madam.Am Mr Joshua Porter, a private money lender.We give out loans with an interest rate of 3% per annual and within the amount of $3000.00usd to $10,000,000.00usd as the loan offer. 100% Project Funding with secured and unsecured loans are available. We are guaranteed in giving out financial services to our numerous clients all over the world. With our flexible lending packages, loans can be processed and funds transferred to the borrower within the shortest time possible. We operate under clear and understandable terms and we offer loans of all kinds to interested clients, firms, companies, and all kinds of business organizations, private individuals and real estate investors. Just complete the form below and get back to us as we expect your swift and immediate response. EMAIL:(firstname.lastname@example.org) Attention!!! Do you have a bad credit? Do you need money to pay bills? Do you need to start up a new business? Do you have unfinished project at hand due to bad financing? Do you need money to invest in some area of your business,Interested customer should kindly get back to us now,and we promise to make all your dream of getting a loan to come to reality...Thank you all..
FILL THE BORROWER INFORMATION
Mobile Phone Number:........
Contact us for more info:email@example.comThank you for your feedback Is this review helpful?
AReviewed By Anna996 Jul 24, 2016
URGENT LOAN OFFER
GUARANTEE ONLINE LOAN OFFER!!! WE ARE ONLINE LOANS LENDER. We permitted to give out Guarantee loan online. If You Worried About Qualifying For A Personal, Business or Car Loan? Perhaps Bad Credit Record? contact us today we make online transaction with in 48 hours. we Can Help you!.for more information E-mail
firstname.lastname@example.orgThank you for your feedback Is this review helpful?
FReviewed By Fuzzlesnook Jul 13, 2016
New Travel Rewards Engine and Point Value RIDICULOUS!!
We have banked at US Bank ever since we moved from Minnesota to Colorado and it was the only bank we could find that was in both states at the time. We have TWO of their Flexperks rewards cards that we use like crazy - and mainly for the travel rewards. Well - I have been booking trips here and there - and suddenly about a month ago - the site is new. The flights are all bad times, many stops and LOTs of points. It is horrible, and we will not be doing business here anymore!! I tried to call them about it - what a JOKE. I think this change is going to cost them - as it was their ONLY redeeming quality.Thank you for your feedback Is this review helpful?
RReviewed By RenatoPotato Jun 9, 2016
Poor Customer Service.
I have been banking with US Bank for well over 15 Years. Originally I opened my account at the Bayside location because I worked close to the branch.I have never had a issue at that location.
I now work on the other end of town in Bay View and bank at this location on Howell Ave.
I stopped into the bank and spoke personally with a Mr. Khan to obtain a Pre-Approval letter to begin my house hunt. I have been actively looking at homes and figured it is time to buy. Mr. Khan explained the nessacary paperwork I needed to bring and gave me a application to fill out and told me a Mr. Ruben Talavera would be in touch with me shortly. After a FULL week I have heard nothing so I went into the bank to ask if they still wanted my business and low and behold I got a phonecall within the half hour from Mr. Talavera. He asked for my personal info like my SS# etc and said he would be in touch with me in a few days.
IT HAS BEEN A FULL TWO WEEKS! I have called several times. I have emailed Mr. Talavera. My Realtor has personally called Mr. Talavera and asked he Email the pre approval letter to him. NO response from Mr. Ruben Talavera! I need a pre approval to put a offer on a home...even see a home. IT has been a FULL THREE WEEKS now and I dont have a pre approval letter which I was reassured it takes 10 minutes by anyone and everyone I know who has gotten this document.
This is extremely Unprofessional! I have had enough and I'm ANGRY. Why is US BANK paying this man to NOT do his job? He cannot return a Phone call or a Email?
I will say Mr. Khan was Very Nice and seemed to genuinely care, maybe He should have Mr. Talaveras position because Mr. Talavera has difficulty returning phone calls and email to Valued Customers.Thank you for your feedback Is this review helpful?
SReviewed By SBears Jun 3, 2016
Customer Service = F
Today I went to USBank at Dorsett, Maryland Heights - MO, to withdraw some cash for my trip abroad. I asked for newer bills, since from past experiences I knew that the country I am travelling to does not accept worn out bills. When I went home I noticed that among the bills I received there were torn bills and bills with ink on them. I called back and I asked politely would they be able to save some newer ones for tomorrow. M. said that that's all they have. I just think that that was very discriminatory (I have an accent) and inconsidered. I have encountered a hostile attitudes before, so I wonder should I keep my money in that bank?Thank you for your feedback Is this review helpful?