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C+
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Overall rating score 44%
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lahoozaahotmailcom's Profile Image

Reviewed by lahoozaahotmailcom

Apr 12th 2014

1 out of 5 marks

Worst Bank Ever - Do Not Go Here

I have a common name - somebody walked into a bank with my account number and successfully withdrew money from my account - that is physically walked into a bank, and the teller allowed them to get my money. Now us bank is pointing the finger back at me as though i am a criminal. This happened in another state, at a branch i have never been to in my life. Do not, i repeat, do not use us bank unless you want your money stolen due to negligence. Worst customer service i have ever experienced in my life. Period.

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Ejchavez22's Profile Image

Reviewed by Ejchavez22

Apr 11th 2014

1 out of 5 marks

I should have never switched to US Bank. Their mobile app is horrible.

US bank is the little brother of the major banks (wells, BofA...even Chase). He is trying to be like their older brother but in the end they just aren't good enough.

Their mobile app is the worst of the worst. It takes weekends off. Any other bank I have had, had to the minute transactions. With US bank.... Apparently the mobile app works a 9-5, 40hour work week and sometimes calls in sick.

The customer service line is courteous but if you have a problem, it will not be fixed but you will be consoled. "We understand and we apologize" type of thing.

My advise, do not choose US Bank. Their older brother is the guy you should pick on your team.

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hackbank's Profile Image

Reviewed by hackbank

Apr 11th 2014

3 out of 5 marks

any one with usa local banks and equity account platinum card > hacking school grades am hacker i leave in texas i can

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ReanonMarie's Profile Image

Reviewed by ReanonMarie

Apr 8th 2014

1 out of 5 marks

Terrible customer service, slow banking updates, and they do nothing to fix this even after you let them know

Time after time, and in EVERY bank I visited I experienced the worst customer service. I believed my online updates were slow to update because of the businesses I was dealing with but when I changed banks I was pleasantly surprised to find it had absolutely nothing to do with the businesses and everything to do with (surprise!) US Bank, which sometimes took up to TWO WEEKS to update my purchases!

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vfox's Profile Image

Reviewed by vfox

Apr 2nd 2014

2 out of 5 marks

Unfortunate

Im a small business owner and have been banking with US bank for about 1 year with no issues. Except for today. I decided to use their mobile banking, big mistake. I deposited a state issued check and because the bank felt it was supisious they have put a 10 day hold on it. When I contacted the bank to ask why and to figure out how to resolve this I was in very few words told there is nothing I could do and the bank would not try to do anything except wait the required days it ensure the check is not returned. When I asked if they could contact the state issueing the check they said "this matter could go no futher and they would be discontinuing our conversation", really a bank would actully say that one that promotes small business accounts! I had to go to the branch office and still the manergers hands were tied, not only did they put a hold and not make me aware of this before I deposited it they also did not release partial funds. They changed their reasons several times for doing this. 1st they said it was a "out of ordinary deposit" then they said "its the discresion of the person who reviews the mobile deposits" my confusions comes from two things, one as a small business i am bound to deposit out of ordinary amounts because no two customers are the same, second should'nt they just contact whome ever issued the check and once verified and or paid resolve the issue. I can understand procedures that are in place to protect but this practice only protects them and give us the client absolutly no regard. Im so very disapointed in the out right lazyness of this bank, really just pick up the phone and contact the state and get your proof. Hold the funds for 2 to 3 days if you must but 7 to 10 working days, thats absurd!

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