I had called them twice regarding an interest accrual and late fee that was caused by a delay in the bank's own payment processing. The agents told me that it was because of a delay in how they had to process my payment so I should not be charged and will be taken care of. Then I get a collection letter in the mail, I call them and they say, payment due and they cannot find any trace of the last 2 calls! Unbelievable.
I cannot trust this bank with my money or my mortgage, getting out.
I had a large fraudulent charge on my debit card. I called and reported it when it was still pending. Customer service refused to remove it while it was pending and said 8-10 days to refund. I called to check on it 5 days in and they said not until the 10 days were up. Then I received a letter stating that it hadn't ever posted to my account, but it had the day after I initially reported it. I called and the person was unbelievably rude, wouldn't let me talk at all and wouldn't even listen to what I was saying, just kept talking over me. She said another 7 days to get the money back. I asked to speak to a manager and she transferred my to someones voicemail. I'm still waiting for a response.
Been with USBank over 3 years, my account has been hacked every year, and Im the one that has to catch it and do their work for them, takes very long and of course its never their fault, all customer service people I have worked with have been fairly rude and talk over you.. New bank here I come.
We had our mortgage sold to this bank. The way my husband's checks go we pay a little late every month, but around the same time every month. We email them to let them know the date the check will be sent out and it's always sent on that day. We receive about 8-10 calls a week from them until the check is received. We call and they tell us unless we tell them the exact date the payment would be sent out the check could get sent back. We tell them and yet are constantly called even before the mortgage is late! What bank will send a payment back for not telling them an exact date for a payment? Do they not want your money? They are always rude and inconsiderate and never understanding or helpful. It is horrible customer service! I would never, ever, pick this bank on my own for any needs.
Made a $1000. deposit which they put hold on and refused to explain why. After the 4th day and several branch's I was given a phone number. She refused to explain why and hung up.
I called back and asked to talk to a supervisor and was told they were not avail.
Stay away from them. By putting your money on hold they get to use it fro free. If they do that to thousands of people they have hundreds of millions they can use for free. It is an old trick.
Stay away from this thief.