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U.S. Bank Latest Customer Reviews

Koijute's Profile Image

Reviewed by Koijute

Sep 26th 2014

1 out of 5 marks

Poor Customer Service

I have been a US Bank customer since it was called first bank and i lived in mn. I moved to ca and still was happy. I live in stockton and in the last 6 months have experienced the worst customer service in from any bank in the last 40 years. 3 months ago i had to threaten to close my accounts before they would they'll me, they stockton branch called and found out they could do what i was asking.

Yet again this week, i couldn't get them to take a deposit as i had the wrong account. They wouldn't look up the info, "we don't do that". I just closed on my refine with bank of america and i am also moving my accounts out. I can not believe the condescending attitude and lack of service in stockton.

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chris1992's Profile Image

Reviewed by chris1992

Sep 5th 2014

1 out of 5 marks

Bank Scam

US Bank has now multiple times removed charges from bank account then re applied them 3-4 weeks later. What i mean is i had a 100$ charge on my bank account from a purchase i made, my bank statement showed that the funds had been taken out. Then the next day when i checked my bank statement again the 100$ charge was gone. About 3 and a half weeks later the 100$ charge shows back up on my account and ends up putting me in the negatives causing me to have to pay overdraft fees.

This has happend way to many times now and the bank keeps dancing around the issue.

Do not go to this bank, they will scam your bank accounts and force overdraft fees on you.

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getsetgosell's Profile Image

Reviewed by getsetgosell

Aug 28th 2014

1 out of 5 marks

Unwilling To Offer Decent Customer Service

Have never had an overdraft before but us bank is completely unwilling to offer decent customer service and refund the $25 fee over being $1. 56 overdrawn. Of course they only allow $50+ transfers into the account which i couldn't so. Therefore a single mom with two jobs would need to travel across town to deposit $2 and got smacked with a huge fee for not doing so. They seem to set things up to make it difficult to manage your account which gives them excuses to charge, and refuse to waive, fees. Avoid us bank!

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Smiley1's Profile Image

Reviewed by Smiley1

Aug 25th 2014

1 out of 5 marks

Terrible Customer Service and Communication from two ladies!

I had a terrible experience at the US bank on Barry Road on Saturday, August 23 inside the main lobby. I was treated like I was a terrible person from Krystle Loveall and also the Branch Manger inside the bank. I was made to feel as if I was not worth anything, and they spoke down to me. I have a Master's degree and make a great salary. Instead, I was treated as if they could have cared less about me, and I was inept. Now I am not going to be a customer of theirs because of the poor treatment placed upon me. Honestly, there was not an "I am sorry," no communication or any niceness from Krystle. Instead there were gazing eyes from her....as if I was not even worth her time of day. Unfortunately, this was one branch of the U.S. Bank of terrible treatment from two ladies. It is sad how just one person can turn you against a place.

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tsage13's Profile Image

Reviewed by tsage13

Aug 25th 2014

1 out of 5 marks

Deposit At Your Own Risk. Horrible Customer Service.

The customer service and employees at this bank are horrible!! I went to the atm attached to the bank yesterday (sunday so bank was closed) and tried to deposit cash. The atm machine proceeded to tell me that an error had occurred and that my transaction couldn't be completed and a claim would be filed. Didn't spit the money back out, just took it and told me that i would now have to call a certain number. I called the number and they said i would now have to file a claim and it could take anywhere from 10 to 45 days to get corrected. I wasn't please with this response and i asked why do i need to do jump through all of these hoops since it was an error from their machine that cause this but now i'm being penalized. The person on the phone said i could try going to the branch when it opened. So that's exactly what i did. At first they told me the same thing, that i would have to file a claim but after complaining a bit, another teller/manager said they would count the machine and call me once it had been completed. So an hour or so goes by and i get a call saying they have found the money but it can't be credited back to me because these types of "disputes" are called reg claims. Wait so then why did you even check the machine if the result was going to be the same?? So they found the exact amount i'm missing but will not give it to me. My money! This is absolutely terrible customer service! The employees i spoke with had attitude and came across as o well, especially one named carrie. I bet if i was a big investor this would've been handled differently. All i can say is deposit at your own risk and if a error does occur with the banks equipment you'll be the one that has to fix it. If anyone knows how to contact us banks corporate offices that would be great.

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TrevorBriggs's Profile Image

Reviewed by TrevorBriggs

Aug 20th 2014

1 out of 5 marks

Worst Experience Ever!

16480 boones ferry rd

lake oswego, or 97035-4208

united states

i do not have an account with us bank,and after today i never will. I had a state of oregon issued check in the amount of $7400,that was stamped with payable through us bank. I went into this branch because it is the closest to my residence to get it cashed. I walked in and was told since i didn't have an account they would need a thumbprint,no problem. After that the lady told me i would have to pay $5. 00 to cash it,no problem. Then she came back and informed me that the bank did not have enough large bills to cash it,no problem. I told her twenty's would be fine because i was going right across the street to wells fargo to deposit it in my wife's account. She came back with my $7,400 in twenty's. She then told me that she would need to get an override with her manager because my state of oregon issued driver's license was too new. I just had a birthday and my license expired in june so i had my license renewed in july. Then the manager came out to inform me that the bank did not have enough money to cover cashing my $7400 state issued check. Instead of informing me of any other options they told me basically to leave. So, i did, and went across the street to wells fargo and opened my own account and deposited the money and had a positive experience with wells fargo. I will never recommend us bank to anyone in the future. It was by far the most negative experience i have ever had!

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StillReallyPissed's Profile Image

Reviewed by StillReallyPissed

Aug 13th 2014

1 out of 5 marks

This outfit really sucks!

I had started a previous post about a pre-approved car loan, but ran out of space to finish it. This situation is ongoing and since my original post, I have been required to submit to USB, pay stubs from both my wife and I, employer W-2's for both of us from 2013 and a copy of our 1040 from last year. I should have purchased a new vehicle for $35,000.00...the amount I was pre-approved for and not a used pick-up truck for $7,500.00.

If this loan is ever approved by the override loan committee at USB, they can shove it right back up their fat big bank backsides as far as they can put it.

If I were some guy off the street, I could understand the hesitation displayed by this outfit. I've banked with them for several years. I'd better stop for now, or I may say HOW I really feel about these low-life, scum sucking bottom dwellers living in a cesspool of reptile dung!

- Really Pissed

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JustGiveMeMyDamnMo's Profile Image

Reviewed by JustGiveMeMyDamnMo

Aug 13th 2014

2 out of 5 marks

Nokomis Branch Minneapolis

Although the tellers and other staff are generally courteous and friendly, I am made uncomfortable whenever I seek to withdraw funds in excess of $1,000 from my checking account--need manager approval, long waits, customer back up, questions about recent deposits, etc etc. I should not have to be apologetic or explain why I want access to MY funds so I often avoid going to this branch even though it is close to my home.

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ReallyPissed's Profile Image

Reviewed by ReallyPissed

Aug 11th 2014

2 out of 5 marks

Pre-approved for a $35,000.00 car loan...no, not really!

My wife and I have various accounts in three different banks, U.S. Bank being one of them. We have been involved with USB for a total of six years. We first had a home mortgage account with them a little over six years ago and have never been late with a payment in that time. We later opened a credit card account and a checking account with them because of very enticing offers. Again, we have never been late on a credit card payment, nor have we ever over-drawn the checking account. Life is good with USB, or is it?

We recently needed to purchase a second vehicle because of changes in my work schedule. We thought it might me a good idea to pre-arrange financing through a traditional bank, rather than do it through a car dealer...so, based on our satisfactory history with USB, we applied online for a car loan and in less than 24 hours we received confirmation of approval for up to $35,000.00 on a vehicle purchase. We even called our local branch to verify this line of credit. "YES!", they said, "Everything is hunky-dory...go find a vehicle, show the dealer your letter of credit from USB and a-driving will go!" Everything sounds good, right? Almost too good to be true...and as it turns out, it was. Read on.

I found a vehicle that didn't have a price tag anywhere near $35,000.00...I found a cute little red 2006 Ford Ranger Super Cab with all of the extra's and then some, at the very reasonable price of $7,500.00 on the road (tax, title, tags, etc. included). Instead of being on the hook to USB for a huge monthly payment for up to 35-grand for 6 years, I would have very low payments for 2 to 3 years and have a reliable vehicle to meet my work and pleasure needs. USB should be pleased with my frugality...WRONG!

When they found out I wanted to buy a used pickup truck that was over a certain age with over 100,000 miles on the odometer, they put the brakes on the whole process.

NOTE: cont. Out of characters. Maybe I should review this site. Damn, 6 to go.

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jenny03's Profile Image

Reviewed by jenny03

Aug 10th 2014

1 out of 5 marks


My experience with them isnt great.had a horrible experience.ill leave it at that.closed all my accounts w them.customer service horrible.very noisy.

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dianechris's Profile Image

Reviewed by dianechris

Aug 9th 2014

5 out of 5 marks

Helpful Tellers

I love my bankers! They are respectful and friendly and very knowledgeable!

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leavitt90th's Profile Image

Reviewed by leavitt90th

Jul 29th 2014

3 out of 5 marks

Mortgage Refinancing - Slow . . .

I submitted my refinancing application in early June. Today is my 55th day in captivity. The package was submitted to the Underwriting department 14 days ago. I have not heard from them. It is sitting in somebody's inbox, and they will not tell me how long the backlog is.

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paulandgina07's Profile Image

Reviewed by paulandgina07

Jul 26th 2014

5 out of 5 marks

These people are great!!!

I have used this branch many times, and the customer service was exemplary. Stellar customer service trumps the reviews that bank policy dictates the outcome ie. The person with the loan, the bank can't help the fact you may have credit blemishes. Did you suggest usung part of your savings as collateral.

Please post this in response to the people who may be a little jaded due to the current economy.

Thank you,

Paul Kucia

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susanzhang's Profile Image

Reviewed by susanzhang

Jul 25th 2014

1 out of 5 marks

Terrible experience at USBank branch with manager Josh

I have accounts on Chase, Ally, Citibank and Schwab, all of them have very good service.

Today I get an promotion ($150 bonus with a new checking account) from USBank Power UP, so I decide to open an account there and experience their service first, if they are pretty good, move some money to USBank later. But I had terrible experience at US Factoria Branch, Bellevue at WA with branch manager Josh.

First Josh is not familiar his business, he even does not know Credit Card can be used for opening deposit (this is allowed on USBank online opening account at least). Second, when he saw I bring promotion code, he asked me the purpose of opening checking account, moving business to USbank or for bonus? His question made me very uncomfortable, then I told him "Bonus". He suddenly became very angry and said USBank can't opening a checking account with me because I am not interested in moving business to USBank, USBank did not welcome me bla bla bla...

I can't believe these words coming from USBank Branch Manager !!! I ask for his business card and tell him I will complain him definitely.

How does USBank training his employees ???

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CatWoman's Profile Image

Reviewed by CatWoman

Jul 25th 2014

1 out of 5 marks

How is US Bank surviving? They are not trustworthy!!!

I have had multiple incidents with the tellers at US bank. First off, I always repeat what I'm trying to do over and over again. I usually have to break everything down into steps for them and write multiple checks to pay my checking, then my credit card, and then my reserve account. If I don't, the wrong accounts are paid and I'm charged a fee. Usually they yawn in my face multiple times when they're helping me. Such bad customer service. This bank is not centralized as far as the tellers seeing what's going on in your accounts. In other words only the main branch has access to your accounts. So watch out if your out of town. Really it seems like no ones home. I complained to the branch manager in Marina del Rey on Lincoln reguarding fees that shouldn't be on my account and it took her one week to call back. Then she insulted me saying I couldn't handle two accounts. What? So today, I happily close all of my accounts!!!!! Can't handle any accounts with us bank!

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savana's Profile Image

Reviewed by savana

Jul 17th 2014

1 out of 5 marks

Don't trust this bank with your money.....


HORRIBLE CUSTOMER SERVICE. MANAGER WONT COME OUT OF THE BACK TO DEAL WITH A CUSTOMER. I put a stop payment on a transaction and was charge $35 for the stop payment fee. The bank paid the transaction anyway and now will do nothing to correct the situation. I am closing this account. You trust the bank to handle your money and then they play games and hold your money.. and there is nothing you can do about it.....At US bank the machines have more control than the humans.... they have no way to override the machines..... DON'T TRUST US BANK THEY WILL DO WHAT EVER THEY WANT WITH YOUR MONEY AND THEN TELL YOU TO POUND SAND.....

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t_benson5's Profile Image

Reviewed by t_benson5

Jul 11th 2014

1 out of 5 marks

No rewards credit card

The link to redeem my flex perks rewards has been broken 2-3 wks. When I call I get get transferred to a personal banker who has no idea what to do & transfers back to rewards. Their customer service is beyond useless & now I don't have time to cash my rewards in time to have what I wanted for a vacation. It's an ongoing issue they're not interested in resolving, so I will discontinue use of this non-rewards card w/an exorbitant annual fee & subsequently move my accounts elsewhere. Think long & hard before doing business w/US Bank, yet another large corporation who couldn't possibly care less about their customers.

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angrycustomer123's Profile Image

Reviewed by angrycustomer123

Jul 9th 2014

1 out of 5 marks

Terrible bank, Terrible customer service!!

This bank is more focused on greed and numbers than doing the right thing and customer service!! Do your banking elsewhere.

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Donald2753's Profile Image

Reviewed by Donald2753

Jul 7th 2014

1 out of 5 marks

Go Back To Using Your Mattress Worst Bank Ever!!!!

If you put your money in us bank you are crazy the worst customer service ever. I don't think anyone there have a 6 grade education. Don't do it. Put your money in a real bank don't make the same mistake i made. Kid you not!!! Thanks for "nothing" but headaches. Wish you were shut down. " your money your way" what a joke.

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houckstergirl's Profile Image

Reviewed by houckstergirl

Jul 7th 2014

1 out of 5 marks

Don't Bank at U.S. Bank! Worst bank ever!

I have been banking with US Bank for at least 3 years, and I regret choosing this bank. They make changes to your account, add fees, with out any notification. They have terrible customer service and they are not willing to forgive any overdrafts even if once a year. They seem to deduct debits in an order that sets you up for overdrafts, and they are not cheap at $36 a pop! I was so glad to leave this bank! they have taken enough of my hard earned money!

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michellecarver05's Profile Image

Reviewed by michellecarver05

Jun 28th 2014

1 out of 5 marks

Worst Bank Ever!

I would recommend not to ever put your money in any of the accounts at this bank. They charge you fees that they aren't suppose too. Not to mention when you notice something wrong the customer service department doesn't do anything for you. They just give you other numbers to call and so forth and so forth. Been trying to straighten out this account for about a month or so now but nothing. I do understand when you take out a loan you pay back interest but not the way they did me.

The only time they cared to even talk to me is when my account went negative with all the fees they starting charging me. Now the account is on hold and cant even get the money I have in there out. They keep giving me the run around over all this and if they don't contact me back by Monday morning I will be calling a lawyer over this. All they do is lie to you to get more money out of you. So if you are wanting to save money or not being used do not use this bank period. I know a lawyer will cost me a lot more money then I will ever get back but at this point something needs to be done or more people will get screwed over. This bank is awful they don't care about you, your money, or anything else as long as they get a paycheck for being there that's all that matters to them.

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Tonic's Profile Image

Reviewed by Tonic

Jun 11th 2014

1 out of 5 marks

Totally horrible internet and phone systems.

US Bank systems are incapable to provide correct security question on file. The system requires security question as if I logging in for the first time. To make matter worse the system supplies the first question on their list, not the one I choose to answer (which happens to be second on the list). Since there is no answer it take info I provide as a wrong answer. Accordingly makes it impossible to login.

Phone systems just as bad. Switching all over the world -- Philippines, cities in US with request to enter card number over and over again. Connection is very bad even so I was on the land line.

Both computerized systems are, by far, the worse designed and worse functional I've seen in the last ten years.

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annoyed381's Profile Image

Reviewed by annoyed381

Jun 6th 2014

1 out of 5 marks

They are impossible to do business with.

I was with US bank for three months via their Lifemiles credit card. I was just happily going along, using my new credit card with no problems. It comes to be about a week before my bill is due, so I decide I should probably link one of my bank accounts so I will be able to pay my bill online. I put in the information and I am just waiting for the small deposits to verify my account, but they never came.

I decide to call up US bank and see what the hold up was, and after talking to 3 representatives, somebody finally told me my account was "under investigation" and I needed to talk to an investigator in order to unlock my account to enable me to pay off my bill online. That was great to know and everything, except for a few things:

1) I was never informed my account was under investigation and wouldn't have known I needed to talk to anyone unless I had proactively called in

2) No one would tell me what "under investigation" actually meant and why my account was suddenly being investigated

3)Every customer service representative I talked to was snotty and short because they thought I should have already known my account was "under investigation." And, I agree with you but how exactly was I supposed to know that?

Anyway, my bill due date is about to come and go and I don't want to have to pay my bill plus interest, so I decide I should call a US bank investigator and sort this whole thing out. This should have been easy enough, but apparently US Bank's investigators don't get in until 10am and go home well before 3:30pm. I called three days in a row during their "business hours" and got nothing except being put on hold or an answering machine. Finally, I got a message from an investigator saying they needed an absurd amount of personal documents, so I just mailed them a check and cancelled my account. I could recommend any other bank besides US bank.

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pissedoff7's Profile Image

Reviewed by pissedoff7

Jun 5th 2014

1 out of 5 marks

Won't fix Bankers mistake!

I applied for a 6 month 0% interest card for a new fence through a local company offer. I got my fist statement and noticed I was being charged interest! I called in and have spent many hours on the phone just to be told there is nothing they can do! This is charging me 20% plus interest a month and all because the agent did not select the correct promotion. But they are not willing to budge! I will never do business with them again. I cannot believe they will not correct their mistake. This is my credit they are messing with and this will add additional money to an already expensive project that I would have never done had I not been offered the 0% interest for 6 months. A company that will not fix their mistakes and allow the customer to suffer? Unbelievable! This card will be paid off and closed and I will make sure everyone I know hears about it!

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tarigold's Profile Image

Reviewed by tarigold

May 29th 2014

2 out of 5 marks

Don't get a mortgage at US Bank

We applied for a mortgage at US Bank. We have excellent credit. Have many mortgages so we know the drill. Spent $800 between appraisals and other fees only to find out that they don't give loans to Condo Associations that have financial issues. If we would have know about the if's and but's of our rental loan we wouldn't have applied as we know our condo associate is working through financial issues.

What a waste of $800. US Bank said try someone else we can't help not can we give you your money back. The additional fees were not part of the disclosure. What a waste of an application process and money and I still don't have a loan. Will not use US Bank again.

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jtcdell's Profile Image

Reviewed by jtcdell

May 24th 2014

5 out of 5 marks

Wow! I would hate to work in U.S. Bank customer service

I love U.S. Bank. I've read several reviews from others and had to right a positive review. All others with positive feedback need to as well. I like the programs they have to help me eliminate and drastically lower my interest on my loans. Never had any issues. Thank you U.S. Bank and good luck customer service.

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Jasst11's Profile Image

Reviewed by Jasst11

May 20th 2014

1 out of 5 marks

Worst Bank Ever

I have been banking with US Bank for 7 years now and recently tried to refinance my house. The Process was terrible to say the least. After waiting a month they appraised my house 20,000 lower than it was worth and then when I ask for a second appraisal they indicated that new siding and flooring throughout the house was not a reason to increase the value of my house.

I am now in the process of taking my banking elsewhere.

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microdistor1's Profile Image

Reviewed by microdistor1

May 15th 2014

1 out of 5 marks

US Bank is a Joke!

When I first signed up with US bank, I was treated so well, they brought me coffee every time I came, and were so polite and helpful. I don't know if they do this usually but maybe they knew I was carrying a check for 173,000 dollars. everything was great and i was a happy costumer for about 7 weeks, and then i needed to move a lot of money to purchase apple shares because I heard that the stock was going to jump. And there isn't a thing they didnt do to stop me from taking my money, they told me i opened a premium account and had to keep my funds at a certain level for a minimum time (bullsh*t!) and i had arguments with nearly every person I got transferred to on the phone.

I thought enough was enough and went into the bank, they were all smiles and talk until i brought up moving my funds. I told them im only moving it for a month and they didnt want to hear. after lots of "heated discussions they gave up there crap and told me i can but i have to fill out a form. a form?? which actually was 100 forms, they sent me on a bureaucratic goose-chase, and after all they they said we now will mail the forms and will know if there is a approval in 10 days. 10 days! And mail? This is 2013! why would they not just scan the damn thing. and approval? It's my money G-d damn it!

Long story short i got approval in 16 days, which was too late and i lost a ton of money when i didnt get a chance to make a sh*tload of money on the apple stock jumping. I'm trying to sue those greedy pieces of cr*p.

My friend used to work at a US bank and he told me that if there aren't enough funds in a bank branch they can get shut down or get a wage-cut and if they are carrying lots of funds it means bonuses or promotions! If that's the reason my money wasnt given to me on the spot I will be suing those pigs.

This whole thing is such a scam, ended up losing money buy leaving it in a bank, I think I'll jus be putting it in my mattress from now on!

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sanchez1747's Profile Image

Reviewed by sanchez1747

May 15th 2014

1 out of 5 marks

$600.00 turns into $60.00 for new customer

Just opened my account on 4/24/2014. First paycheck rolls around and a check from my husband's retirement account went into the branch to deposit them, everything was fine went through. Noticed online they don't automatically show credit purchases, so we started buying everything with debit.

This is where the nightmare begins, noticed I was overdrawn and wondered how that happened cause I was monitoring the account closely, worked Mother's Day and made another in branch deposit on Monday 5/13/2014, that same day I withdrew $20.00 and bought gas with my card, that evening I was trying to buy groceries and was denied for insufficient funds.

Called 24-hour banking and found out they hold all deposits, for 5 days, for new members in the first 30 days.

Called my local branch and they also told me that for my paycheck or any government check they could have done a special deposit so the funds would be available immediately, but at this point it was too late to reverse and re-post. No one ever informed me of this when I was in the branch making the deposits. Also, the retirement check was old and had been voided, they sure didn't wait 5 days to reverse that deposit and charge me $19.00 to return it and since then with zero things posting I have accumulated 9 overdraft charges.

Called my local branch and after waiting 3 days for them to review my account they just called to let me know, they will only reverse 2 of the overdraft charges because it was not a bank error. I questioned why I was never told about the holds or that my paycheck or any government check can be a special deposit so the funds are available immediately and the representative said I need to let them know I'm a new customer, really? Also, questioned the deposit being returned right away and was given some BS explanation.

When I told her I was closing the account she promptly told me, well then I will remove the fees when you bring account current.

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LaptopsofColumbus's Profile Image

Reviewed by LaptopsofColumbus

May 14th 2014

1 out of 5 marks

US Bank is becoming the worst bank in the US -- Save your frustrations.

I have used US Bank for about 15 years. Last year I had to close my business checking account and this year I had closed my personal checking and personal savings account with them. Service inside of the branch became worst I ever experienced. Nobody cares, there are bunch of people waiting for service and manager just leaves for lunch like its absolutely normal that we are wasting our time to deal with the problems and she does not want to waste her time, because she simple does not care.

Today, I called for a simple Online Password Reset and had to talk to 2 most stupid customer service representatives and only after 25 minutes and talking to manager was able to reset password. This was supposed be 2 minute phone call.

The only reason I have to stay with them because I have a credit card for more than 10 years and canceling it would lower my credit score. I definitely will not give them any business at all.

Save your time, save your nerves, save your money and go to best bank in the world -- Chase. Excellent service, knowledgeable people that are actually happy to do their job.

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