The S in US Bank stands for SUCKS. Their fees are totally outrageous and out of line with any other bank. Be prepared to pay $30 to close an account. Very poor customer service to boot.
I had the WORST experience over 3625 West Russell Road branch (I have to say that the tellers at this branch have ALWAYS been a pleasure to work with and this review is certainly no reflection on them)
I went there last week and spoke to Renee (a middle age lady) She was so unprofessional and rude.I decided to change bank.They just lost a half million account.
WORST BANK I HAVE EVER BEEN WITH! Nickel and dime you to death here. Their online account information is tricky so one day you have a certain available balance and a the next day debits from 3 or 4 days ago post. The fees are outrageous, I was even charged a $90 "administration fee" and another for $45!. With their business accounts you are able to use your debit card even if you have no funds and guess what $36 for every single fee- I'm moving my accounts out of this bank over the next few months, they know what a pain it is to leave especially when you have everything on autopay. US Bank has thousands of negative reviews online if you search "us bank reviews" for similar reasons as mine
Overall I have found that their customer service is terrible, and they make it really hard for you to access your money (although it is easy enough if you need less than $500).
I spoke with USBank to increase my daily atm cash withdrawal limit. They will not increase it. So basically, they will not let me access my money. What is the point of having a bank account if you can't even access the cash you own? In contrast, it only took a 5 minute phone call in increase my limit with a bank account at another bank.
They also have ridiculously high charges for withdrawing money from an international ATM.
If you want to transfer money to another account, they cap it at $1,000 per day / $4,000 per month, and charge you a fee to do this. I'm not aware of any other bank that charges you to transfer money between united states bank accounts.
I recently called customer service, and their system said their call volume is so high, that I can't even wait in line on the phone.
I logged into my online banking and saw a new Visa Card on my account. I called customer service and was told that one of my existing cards were being canceled and the new card was to replace it. I informed them that I was currently out of the country and would be for another week and not to cancel my card. I was told by a real bitch of a customer service (Tammy Emp ID 1562643) rep that my card would be canceled regardless. I pleaded with her to not cancel it and was told sorry it will be canceled and there is nothing I can do about it. I ask for a new card to be FedEx to me and she refused, said one was already sent to my address in the states. I again informed her that I was out of the country and could not get the new card and I was relying on my current card to pay my Hotel, Tolls etc. No bank should have the right to strand someone while out of the country unless there is proof that fraud has occurred on the account. I ask them what I was to do without access to my account and I was told to go withdraw money from an ATM and deal with my problems in cash. I ask if the back was going to pay the outragious fees that it cost to use an ATM outside the US and was told no that your problem also. You should avoid this Bank at all cost, they will strand you and not think a thing about it and leave you with no access to YOUR MONEY. I will be moving my account elsewhere as soon as I can. US Bank SUCKS If I were to hold someones money like that I would be charged with larceny these assholes need to put behind bars.