my husband and I been with the us bank a long time.My husband had to open a business account to get his pay check. first it was a total mess one of the tellers at a different opend the account under the wrong company.

The assistant mgr at the smith branch notice it and she called us on the cell to come back in again.

She went out of her way to get the mess done right it took her a long time opend the account under the right business name orderd the right ATM cards .

Maria went out of her way for us and still does she is allways nice has a smile on her face.

She is the best assistant mgr I and my husband ever worked with.

I hope she stays with the branch a long time she should be recomanded for her good service.

thank her for good service,

Johanna and Vincent Crupi

I applied for a 20% down owner occupant loan. A hyper-sensitive in-house appraiser with his "cover yourself" mentality truly tanked this deal.

I am well aware of the three "C"s of lending - however they forgot the fourth, "Common Sense".

US Bank is not the bank to finance or refinance your home loan...

George Meyer

We refinanced our house 60 days ago and signed a paper stating that if you pay more than 20% of the principle in the first 12 months you have a 2% pre payment penalty. Fast forward 2 months we get relocated for work and I called to see if we could negotiate or waive if we get a US Bank loan on our new and more expensive house and the answer was no and no! I understand everyone refi's like changing underwear, I do not and I am not talking about a 100k loan. The loan is 630,000 so US Bank will collect 12,600 as a pre payment penalty for NOTHING! They could have collected that in the first 3 month interest on my new loan. I WILL NEVER DO BUSINESS WITH THEM AS LONG AS I LIVE!!!!!

Customer Service people are rude and not friendly!!! Have Taken over $600 in overdraft charges from me in the last 6 months! and most of them were not my fault! and today was the last straw! The representative hung up on me after saying he couldn't refund $175 dollars worth of overdraft charges that was their fault to begin with! Shittiest bank ever! I will never recommend them to anyone and as soon as I cover the overdraft charge I will be closing my account!

I wish I had run into this website before I opened an account with this horrific bank. From very first day, US Bank made errors in my accounts. The process of correcting the errors were extremely painful due to the consistency of level quality and unprofessional service handled by the most incompetent workers the industry has to offer. Not only they were incompetent, they were rude, clueless, and good only going around the circle. Contacting the headquarters in MN would only bring your blood pressure up because you'd be dealing with a bunch of human robots whose incompetence is far worse than a broken vending machine!

In short, do yourself and your friends a favor: DO NOT even step into a US Bank. It's not worth it!