MyBankTracker rated U.S. Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Us bank, as i was told, is growing. While i am not sure what that exactly means but what i can see is they wouldn't be able to "grow" much - at least not vertically. They seem to be getting fatter because they have more fat brains working for them. Take the internet banking for example, it's could be and should be rated as the worst service from a major banking institution. The presentation of the online banking website is stupid, illogical, and dysfunctional. Many links lead to deadpage or error pages without any meaningful explanation.
And when you call in to speak with customer service or tech support (if you can call it that), you would be take for a ride and in the end, you will realize you've wasted an hour or two on a bunch of incompetent idiots. The only thing they can do well at is to frustrate their 'customers' (more like victims). So, before you open an account with us bank, ask yourself if you would need lots of internet banking. If so, do yourself a favor: go elsewhere for your banking needs. Life is too short to get your blood pressure pumped up by a bunch of idiots at us bank internet banking service.
U.S. Bank sent my loan payoff refund check to my ex-husband, and because they wrote the check incorrectly, he was able to cash it and keep the money. I have sent several letters to U.S. Bank, including the CEO, but they do not care. I realize they are not responsible for my dishonest ex-husband's behavior, but they are responsible for the incorrect way they wrote who the check was payable to and who they mailed it to. They sent me a letter back saying this is how their legal department decided to write the checks. So they do not care that they are ripping people off.
A few years ago, I opened a Checking account with US Bank specifically to have an emergency fund. In order to avoid monthly fees, I also opened up a Savings account and set up a direct deposit that would go back and forth from my Checking and Savings accounts, per instruction from the branch. I specifically set up the accounts so I would not incur fees and I could forget about them until I ever needed them. Everything was fine and dandy.
I went into the US Bank website for the first time today, and I see that I have been incurring a Monthly Maintenance Fee and Sales Tax on my Checking Account monthly, summing to $132.66 in fees. Upon calling the 800 number, I was informed that a policy change was made some time between when I opened the account and now. I was told that the fees are my fault, and there is nothing they could do about it.
Monthly fees and poor customer service is not what I signed up for, so I closed all of my US Bank accounts and have taken my business elsewhere. $132.66 is petty compared to what they gain from keeping me as a customer (pays on time, savings in the bank, etc). I am extremely disappointed in US Bank's lack of concern for the customer.