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U.S. Bank Customer Review

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Nokeda's Profile Image

1 out of 5 marks

Reviewed by Nokeda

May 8th 2012

Among The Worst

Us bank, as i was told, is growing. While i am not sure what that exactly means but what i can see is they wouldn't be able to "grow" much - at least not vertically. They seem to be getting fatter because they have more fat brains working for them. Take the internet banking for example, it's could be and should be rated as the worst service from a major banking institution. The presentation of the online banking website is stupid, illogical, and dysfunctional. Many links lead to deadpage or error pages without any meaningful explanation.

And when you call in to speak with customer service or tech support (if you can call it that), you would be take for a ride and in the end, you will realize you've wasted an hour or two on a bunch of incompetent idiots. The only thing they can do well at is to frustrate their 'customers' (more like victims). So, before you open an account with us bank, ask yourself if you would need lots of internet banking. If so, do yourself a favor: go elsewhere for your banking needs. Life is too short to get your blood pressure pumped up by a bunch of idiots at us bank internet banking service.

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csichicago1yahooco's Profile Image

Reviewed by csichicago1yahooco

Oct 10th 2014

1 out of 5 marks

Ridiculous Bank Fees

I was banking with charter bank which I loved and never had a problem. When US Bank was taking over Charter, I was getting ready to close out my business account which I hardly was using there but thought I'ld see what this new bank is like. Well accidentally a payment was processed thru by this company that i had told to use another bank account of mine and they didn't and it caused this account to be nsf and overdraft and then another auto pay went through and American Express tried to get a $175 payment from them that I did not authorize.

I was never aware of all of this and I guess bank fees were being assessed and then I received a post card that they wanted $535!!! I went to the bank to discuss this and they said they didn't have access to my Charter account even tho they bought out Charter? But would try to find out what happened and after a month i finally was able to get a hold of charter myself since us bank didn't seem to be following up for me. I brought in the paperwork to show them and somehow a $217. 00 overdraft from Charter turned into a $535 balance with US Bank.

I finally had to contact the CEO of US Bank in Minnesota to get this resolved and they ended up charging me the original $215. So I was happy to get this resolved.

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Koijute's Profile Image

Reviewed by Koijute

Sep 26th 2014

1 out of 5 marks

Poor Customer Service

I have been a US Bank customer since it was called first bank and i lived in mn. I moved to ca and still was happy. I live in stockton and in the last 6 months have experienced the worst customer service in from any bank in the last 40 years. 3 months ago i had to threaten to close my accounts before they would they'll me, they stockton branch called and found out they could do what i was asking.

Yet again this week, i couldn't get them to take a deposit as i had the wrong account. They wouldn't look up the info, "we don't do that". I just closed on my refine with bank of america and i am also moving my accounts out. I can not believe the condescending attitude and lack of service in stockton.

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