US Bank staff never clearly explain penalties and consequences from certain things done on the account of the customer by the customer. How are we supposed to know the repercussions if they're not explained to us?! Also the fees are ridiculous and the online banking site is not as it seems. While you may think you have an positive available balance, it actually might be negative. Just another thing that US Bank hides and complicates so that they can get money out of you! The whole time I was thinking I had my bank account positive so that I would not get a negative balance fee, I was apparently wrong and incurred that fee plus two $15 fees. Run far, far away from this bank...
The ATM Machine would not accept my deposit. I had to go to work, but right after work, I found another ATM that was working which I was able to make a deposit then. However, by that time, the bank had already debited my account for an overdraft. If the ATM was working, I would have not had the overdraft. I called US Bank, the Resolution Specialist, Luza was short with me.
First I called last week to update my mailing address. The "banker" was having some tech issues and wasn't able to make the change.
Today, I called again and after waiting for about ten minutes of waiting I finally got to speak to a "banker" but guess what, the person helping me was having issues with her computer and said she would would transfer me to another banker. Then she simply hang up.
After calling back, and waiting for about 5 min to speak with another "banker", she informed me she wasn't trained to update mailing address and transferred me to a "Senior Banker" .
Then I learned that for some security reasons they won't be able to update my mailing address over the phone and that I will have to send in a written request that must be notarized. Are you kidding me? What a waste of time!