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U.S. Bank Customer Review

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Aguilar's Profile Image

1 out of 5 marks

Reviewed by Aguilar

Jun 11th 2012

Can't Close Our Credit Card Merchant Account.

U. S. Bank should wear masks. They are thieves! We opened a small business account and got our credit card system set up with them. We went out of business on december 2011 (almost 6 months ago) even though we owned the terminal. They continued to charge us for months. We tried several times to get in touch with our u. S. Bank rep, whom didn’t return our calls until 3 months later (april).

His only excuse was that his phone didn’t work. Then he gave us a number to call, which we did and were told to wait for a form and then fax it back. We faxed it 4 times since then. Today june 11, 2012 they have taken 357 dollars and caused us $165 in fees and we still haven’t got a confirmation of any type. The amazing thing is, that they haven’t provided any service for us in 6 months. There haven’t been any transactions, nor telephone line or electricity. And yet every month the amount they charge is different. What should we do? Isaac aguilar

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Other U.S. Bank Reviews

ajpamc12's Profile Image

Reviewed by ajpamc12

Nov 30th 2014

1 out of 5 marks

Crappy Service

This bank has givin me nothing but horrible service. The bank clerks never give me the right answer and are always making excuses for there mistakes. Never bank here. Please go elsewhere!

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tsbeast's Profile Image

Reviewed by tsbeast

Nov 13th 2014

1 out of 5 marks

Decline Card

Twice within six months my card has been declined over a six dollar transaction when I had over four thousand dollars in the account. This time their excuse was they issued a new card and deactivated the old one. The "old" one does not expire until November of 2015! Why would they issue a new card? The last time they claimed they had called me to tell me they were deactivating the card due to suspicious charges, but they never did call. I know because my phone has a call log on it and there was never a call from US Bank. Too bad because their customer service personnel are wonderful, but the bank is AWFUL!! After more than ten years with them, I'm taking my account elsewhere!!

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