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MyBankTracker rated U.S. Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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U.S. Bank Customer Review

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Aguilar's Profile Image

1 out of 5 marks

Reviewed by Aguilar

Jun 11th 2012

Can't Close Our Credit Card Merchant Account.

U. S. Bank should wear masks. They are thieves! We opened a small business account and got our credit card system set up with them. We went out of business on december 2011 (almost 6 months ago) even though we owned the terminal. They continued to charge us for months. We tried several times to get in touch with our u. S. Bank rep, whom didn’t return our calls until 3 months later (april).

His only excuse was that his phone didn’t work. Then he gave us a number to call, which we did and were told to wait for a form and then fax it back. We faxed it 4 times since then. Today june 11, 2012 they have taken 357 dollars and caused us $165 in fees and we still haven’t got a confirmation of any type. The amazing thing is, that they haven’t provided any service for us in 6 months. There haven’t been any transactions, nor telephone line or electricity. And yet every month the amount they charge is different. What should we do? Isaac aguilar

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Other U.S. Bank Reviews

Hansen34's Profile Image

Reviewed by Hansen34

Jan 25th 2015

5 out of 5 marks

very courtious and polite

i had made an appointment to come in and answer some routine questions i had like how will i be in a position to be able to bank knowing i have a disability more easily and what are the banks expectations when it comes to having an account

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OneTimeSRP's Profile Image

Reviewed by OneTimeSRP

Feb 21st 2015

1 out of 5 marks

To Transfer Significant Amounts Of Money, Do Not US Bank

US Bank has ridiculous limits on transferring money: $1200 per month to an external account, $1000 4 days apart with a max of $4000 per month if you use popmoney. Plus they charged $20 for a transfer into an account from an external account! If your looking at a loan, they are competitive but not for a regular checking account. I sure wish i would have done some research before using us bank.

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