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MyBankTracker rated U.S. Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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U.S. Bank Customer Review

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Aguilar's Profile Image

1 out of 5 marks

Reviewed by Aguilar

Jun 11th 2012

Can't Close Our Credit Card Merchant Account.

U. S. Bank should wear masks. They are thieves! We opened a small business account and got our credit card system set up with them. We went out of business on december 2011 (almost 6 months ago) even though we owned the terminal. They continued to charge us for months. We tried several times to get in touch with our u. S. Bank rep, whom didn’t return our calls until 3 months later (april).

His only excuse was that his phone didn’t work. Then he gave us a number to call, which we did and were told to wait for a form and then fax it back. We faxed it 4 times since then. Today june 11, 2012 they have taken 357 dollars and caused us $165 in fees and we still haven’t got a confirmation of any type. The amazing thing is, that they haven’t provided any service for us in 6 months. There haven’t been any transactions, nor telephone line or electricity. And yet every month the amount they charge is different. What should we do? Isaac aguilar

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Other U.S. Bank Reviews

drrkpc's Profile Image

Reviewed by drrkpc

Apr 17th 2015

1 out of 5 marks

drrkpc

Very rude and unfriendly tellers at this location. Definitely not a 5 star branch. Your tellers should be welcoming, upbeat and accommodating , not make your customer feel as though they are a bother! I will say The General Manger is delightful , but needs to trickle down to the staff. We have business account at this location and I regret choosing it, I'd never bank personally at a bank with such poor customer service!

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Littlebrittanyalle's Profile Image

Reviewed by Littlebrittanyalle

May 18th 2015

1 out of 5 marks

Poor Customer Service

They have the worst customer service! The older lady with the gray hair is the nicest one. Everyone else is just there to get paid. They don't seem to like their jobs or want to do any work, especially the girl in her early 20's and the heavier woman, who seems she is supposed to be managing the place. They need to learn a thing or 2 about customer service. BEWARE!

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