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U.S. Bank Customer Review

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Aguilar's Profile Image

1 out of 5 marks

Reviewed by Aguilar

Jun 11th 2012

Can't Close Our Credit Card Merchant Account.

U. S. Bank should wear masks. They are thieves! We opened a small business account and got our credit card system set up with them. We went out of business on december 2011 (almost 6 months ago) even though we owned the terminal. They continued to charge us for months. We tried several times to get in touch with our u. S. Bank rep, whom didn’t return our calls until 3 months later (april).

His only excuse was that his phone didn’t work. Then he gave us a number to call, which we did and were told to wait for a form and then fax it back. We faxed it 4 times since then. Today june 11, 2012 they have taken 357 dollars and caused us $165 in fees and we still haven’t got a confirmation of any type. The amazing thing is, that they haven’t provided any service for us in 6 months. There haven’t been any transactions, nor telephone line or electricity. And yet every month the amount they charge is different. What should we do? Isaac aguilar

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Other U.S. Bank Reviews

Koijute's Profile Image

Reviewed by Koijute

Sep 26th 2014

1 out of 5 marks

Poor Customer Service

I have been a US Bank customer since it was called first bank and i lived in mn. I moved to ca and still was happy. I live in stockton and in the last 6 months have experienced the worst customer service in from any bank in the last 40 years. 3 months ago i had to threaten to close my accounts before they would they'll me, they stockton branch called and found out they could do what i was asking.

Yet again this week, i couldn't get them to take a deposit as i had the wrong account. They wouldn't look up the info, "we don't do that". I just closed on my refine with bank of america and i am also moving my accounts out. I can not believe the condescending attitude and lack of service in stockton.

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chris1992's Profile Image

Reviewed by chris1992

Sep 5th 2014

1 out of 5 marks

Bank Scam

US Bank has now multiple times removed charges from bank account then re applied them 3-4 weeks later. What i mean is i had a 100$ charge on my bank account from a purchase i made, my bank statement showed that the funds had been taken out. Then the next day when i checked my bank statement again the 100$ charge was gone. About 3 and a half weeks later the 100$ charge shows back up on my account and ends up putting me in the negatives causing me to have to pay overdraft fees.

This has happend way to many times now and the bank keeps dancing around the issue.

Do not go to this bank, they will scam your bank accounts and force overdraft fees on you.

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