Everyone at US Bank has been very helpful and unfortunately there was no on at my branch to do home loan origination so they gave me the name of someone who should have been able to help me in albuquerque, his name is harvey [REDACTED]. When i called him he immediately wanted to know who gave me his number. I told him what i was trying to do and i would be going through the va since i had multiple tours in iraq and he said he would be down in las cruces in a few weeks and talk to him them and abruptly got off the phone.
I called him a week later and he acted like we never talked and he tried to get off the phone as soon as he could, i tried to remind mr. Important of the sacrifices i made but he hung up on me. I contancted another loan originator from us bank and explained my situation and received great service. As far as this secor guy, i have never met a more disrespectful person and would love to meet the coward face to face.
This bank has givin me nothing but horrible service. The bank clerks never give me the right answer and are always making excuses for there mistakes. Never bank here. Please go elsewhere!
Twice within six months my card has been declined over a six dollar transaction when I had over four thousand dollars in the account. This time their excuse was they issued a new card and deactivated the old one. The "old" one does not expire until November of 2015! Why would they issue a new card? The last time they claimed they had called me to tell me they were deactivating the card due to suspicious charges, but they never did call. I know because my phone has a call log on it and there was never a call from US Bank. Too bad because their customer service personnel are wonderful, but the bank is AWFUL!! After more than ten years with them, I'm taking my account elsewhere!!