Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

3,292
Branch Locations

U.S. Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank News
PNC Bank
Add
Bank Rates
The Bank of New York Mellon
Add
Compare Banks

U.S. Bank Customer Review

Post a review
ssevastopoulos's Profile Image

5 out of 5 marks

Reviewed by ssevastopoulos

May 10th 2012

Everything Has Been Excellent With The Exception Of One Very Bad Experience

Everyone at US Bank has been very helpful and unfortunately there was no on at my branch to do home loan origination so they gave me the name of someone who should have been able to help me in albuquerque, his name is harvey [REDACTED]. When i called him he immediately wanted to know who gave me his number. I told him what i was trying to do and i would be going through the va since i had multiple tours in iraq and he said he would be down in las cruces in a few weeks and talk to him them and abruptly got off the phone.

I called him a week later and he acted like we never talked and he tried to get off the phone as soon as he could, i tried to remind mr. Important of the sacrifices i made but he hung up on me. I contancted another loan originator from us bank and explained my situation and received great service. As far as this secor guy, i have never met a more disrespectful person and would love to meet the coward face to face.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other U.S. Bank Reviews

Facebook User's Profile Image

Reviewed by Facebook User

Oct 10th 2009

1 out of 5 marks

Next to impossible to get anything from this bank

I have been banking with this bank for over 15 years and I have never been able to get a loan from them. I don't have perfect credit, but it isnt bad. I recently attempted obtain a loan from this institution for a car, and was of course declined. The interesting thing about it is, the amount of available money in my saving acct was almost double the amount of the loan I was applying for, and had been for over a year!! I will be changing bank when I return, will be happy to see the looks on their faces when I ask for my very large check as I am closing out my accts. They certainly do not value their customers.

Is this review helpful? ▲ Yes 9 ▼ No 2

KaylaB's Profile Image

Reviewed by KaylaB

Oct 7th 2013

2 out of 5 marks

Awful

I left Old National after banking there for years because my work was banking through US Bank, and I loved the customer service I would receive when making work transactions. My first bad experience didn't happen until about a year in, up until then, I thought US bank was the best bank I could imagine having. I had never over drafted any checking account of mine, but mistakes are too be made. One day after getting an overdraft notice, I go to the bank to investigate. The bank apologizes and says their fault, refunds the fee. The next day when checking my account, everything is fine, and I go to make a deposit. After depositing my money, three more fees have been added to my checking account that "must have happened when the other one sent my checking account into the negative." Considering that US Bank claimed fault for the first one and said it was their mistake, it seems silly that I was left with so many fees after their mistake. They told me, "since they already refunded the one, they couldn't do anything about it." I went through three different tellers and got three different answers about the fees. US Bank is out to make your dollar. I just got a letter in the mail about a Class Action Settlement against US Bank illegally obtaining over draft fees.

Long story short- do not bank with US Bank!

Is this review helpful? ▲ Yes 5 ▼ No 1

Post a review View all Reviews