MyBankTracker rated U.S. Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I am very satisfied with my us bank experience. The tellers at my current bank are very friendly and always in a great mood. The toll-free customer service is also great. The bankers over the phone are very helpful and happy to help with any of your questions. I highly recommend this banking service as i couldn't ask for a better banking company as a whole.
I was convinced by my car dealer to use them for my car loan. I tried signing in for online access to pay the monthly due. There was an error in the system. I have been calling them daily for the past 3 days and each day is a different story. On the third day, the representative said they need 3 more days to give me online access. All this trouble for me to pay money to them . When you call their 1800 number first it goes to a regular agent who asks 4 questions and then pass it on to an online banker who asks the same 4 questions. Then he has to call tech support and then they come back with there is an error in the system. 12 times the same four questions and no progress. I have seen comcast do such poor customer service but a bank... and this is for me to pay them. I wonder how they are if I need something from them. And if the service is so messed up to even set up an online account, I wonder how safe my information is with them.
I have banked with chase all along and I am thankful they are not a bunch of incompetant people like the tech support at US bank. Avoid this bank like the plague.
A few years ago, I opened a Checking account with US Bank specifically to have an emergency fund. In order to avoid monthly fees, I also opened up a Savings account and set up a direct deposit that would go back and forth from my Checking and Savings accounts, per instruction from the branch. I specifically set up the accounts so I would not incur fees and I could forget about them until I ever needed them. Everything was fine and dandy.
I went into the US Bank website for the first time today, and I see that I have been incurring a Monthly Maintenance Fee and Sales Tax on my Checking Account monthly, summing to $132.66 in fees. Upon calling the 800 number, I was informed that a policy change was made some time between when I opened the account and now. I was told that the fees are my fault, and there is nothing they could do about it.
Monthly fees and poor customer service is not what I signed up for, so I closed all of my US Bank accounts and have taken my business elsewhere. $132.66 is petty compared to what they gain from keeping me as a customer (pays on time, savings in the bank, etc). I am extremely disappointed in US Bank's lack of concern for the customer.