MyBankTracker rated U.S. Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I am very satisfied with my us bank experience. The tellers at my current bank are very friendly and always in a great mood. The toll-free customer service is also great. The bankers over the phone are very helpful and happy to help with any of your questions. I highly recommend this banking service as i couldn't ask for a better banking company as a whole.
A few years ago, I opened a Checking account with US Bank specifically to have an emergency fund. In order to avoid monthly fees, I also opened up a Savings account and set up a direct deposit that would go back and forth from my Checking and Savings accounts, per instruction from the branch. I specifically set up the accounts so I would not incur fees and I could forget about them until I ever needed them. Everything was fine and dandy.
I went into the US Bank website for the first time today, and I see that I have been incurring a Monthly Maintenance Fee and Sales Tax on my Checking Account monthly, summing to $132.66 in fees. Upon calling the 800 number, I was informed that a policy change was made some time between when I opened the account and now. I was told that the fees are my fault, and there is nothing they could do about it.
Monthly fees and poor customer service is not what I signed up for, so I closed all of my US Bank accounts and have taken my business elsewhere. $132.66 is petty compared to what they gain from keeping me as a customer (pays on time, savings in the bank, etc). I am extremely disappointed in US Bank's lack of concern for the customer.
U.S. Bank, Buffalo And Centennial Vons Branch
Full Service Retail Office
6450 Sky Pointe Drive
Las Vegas, NV 89131
Sad experience with refinance opportunity; Big let down with early termination fees and promises of no cost refinance. Was talked into a line of credit with the previous loan which ended up costing me big time with fees tacked on -also with existing mortgage; loan ended up being inflated with fees and new escrow and monies returned to me, all of which could have brought the overall loan amount down. Sadly, an offer was made to knock off $200 of which i will probably never see since i closed all existing accounts. Been a customer of US Bank for over 15-20 years, very frustrated with the response of management.