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U.S. Bank Customer Review

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smashley2's Profile Image

5 out of 5 marks

Reviewed by smashley2

Jan 22nd 2013

My banking experience has been wonderful - very caring bankers and customer service agents.

I am very satisfied with my US Bank experience. The tellers at my current bank are very friendly and always in a great mood. The toll-free customer service is also great. The bankers over the phone are very helpful and happy to help with any of your questions. I highly recommend this banking service as I couldn't ask for a better banking company as a whole.

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Other U.S. Bank Reviews

leavitt90th's Profile Image

Reviewed by leavitt90th

Jul 29th 2014

3 out of 5 marks

Mortgage Refinancing - Slow . . .

I submitted my refinancing application in early June. Today is my 55th day in captivity. The package was submitted to the Underwriting department 14 days ago. I have not heard from them. It is sitting in somebody's inbox, and they will not tell me how long the backlog is.

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Tonic's Profile Image

Reviewed by Tonic

Jun 11th 2014

1 out of 5 marks

Totally horrible internet and phone systems.

US Bank systems are incapable to provide correct security question on file. The system requires security question as if I logging in for the first time. To make matter worse the system supplies the first question on their list, not the one I choose to answer (which happens to be second on the list). Since there is no answer it take info I provide as a wrong answer. Accordingly makes it impossible to login.

Phone systems just as bad. Switching all over the world -- Philippines, cities in US with request to enter card number over and over again. Connection is very bad even so I was on the land line.

Both computerized systems are, by far, the worse designed and worse functional I've seen in the last ten years.

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