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U.S. Bank Customer Review

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smashley2's Profile Image

5 out of 5 marks

Reviewed by smashley2

Jan 22nd 2013

My banking experience has been wonderful - very caring bankers and customer service agents.

I am very satisfied with my US Bank experience. The tellers at my current bank are very friendly and always in a great mood. The toll-free customer service is also great. The bankers over the phone are very helpful and happy to help with any of your questions. I highly recommend this banking service as I couldn't ask for a better banking company as a whole.

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Other U.S. Bank Reviews

sandiemtgmailcom's Profile Image

Reviewed by sandiemtgmailcom

Oct 29th 2014

1 out of 5 marks

Rude @ US Bank, Lawrenceburg, IN

US Bank

Lawrenceburg, IN

These are the rudest people I have ever encountered in my fifty years of life!I will never walk into this branch again and will tell family members to go to a different us bank! Anyone know who I can report them to?

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csichicago1yahooco's Profile Image

Reviewed by csichicago1yahooco

Oct 10th 2014

1 out of 5 marks

Ridiculous Bank Fees

I was banking with charter bank which I loved and never had a problem. When US Bank was taking over Charter, I was getting ready to close out my business account which I hardly was using there but thought I'ld see what this new bank is like. Well accidentally a payment was processed thru by this company that i had told to use another bank account of mine and they didn't and it caused this account to be nsf and overdraft and then another auto pay went through and American Express tried to get a $175 payment from them that I did not authorize.

I was never aware of all of this and I guess bank fees were being assessed and then I received a post card that they wanted $535!!! I went to the bank to discuss this and they said they didn't have access to my Charter account even tho they bought out Charter? But would try to find out what happened and after a month i finally was able to get a hold of charter myself since us bank didn't seem to be following up for me. I brought in the paperwork to show them and somehow a $217. 00 overdraft from Charter turned into a $535 balance with US Bank.

I finally had to contact the CEO of US Bank in Minnesota to get this resolved and they ended up charging me the original $215. So I was happy to get this resolved.

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