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U.S. Bank Customer Review

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smashley2's Profile Image

5 out of 5 marks

Reviewed by smashley2

Jan 22nd 2013

My banking experience has been wonderful - very caring bankers and customer service agents.

I am very satisfied with my US Bank experience. The tellers at my current bank are very friendly and always in a great mood. The toll-free customer service is also great. The bankers over the phone are very helpful and happy to help with any of your questions. I highly recommend this banking service as I couldn't ask for a better banking company as a whole.

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Other U.S. Bank Reviews

Koijute's Profile Image

Reviewed by Koijute

Sep 26th 2014

1 out of 5 marks

Poor Customer Service

I have been a US Bank customer since it was called first bank and i lived in mn. I moved to ca and still was happy. I live in stockton and in the last 6 months have experienced the worst customer service in from any bank in the last 40 years. 3 months ago i had to threaten to close my accounts before they would they'll me, they stockton branch called and found out they could do what i was asking.

Yet again this week, i couldn't get them to take a deposit as i had the wrong account. They wouldn't look up the info, "we don't do that". I just closed on my refine with bank of america and i am also moving my accounts out. I can not believe the condescending attitude and lack of service in stockton.

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chris1992's Profile Image

Reviewed by chris1992

Sep 5th 2014

1 out of 5 marks

Bank Scam

US Bank has now multiple times removed charges from bank account then re applied them 3-4 weeks later. What i mean is i had a 100$ charge on my bank account from a purchase i made, my bank statement showed that the funds had been taken out. Then the next day when i checked my bank statement again the 100$ charge was gone. About 3 and a half weeks later the 100$ charge shows back up on my account and ends up putting me in the negatives causing me to have to pay overdraft fees.

This has happend way to many times now and the bank keeps dancing around the issue.

Do not go to this bank, they will scam your bank accounts and force overdraft fees on you.

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