I made an online payment to my credit card account in the amount of $802 and the bank took out two payments for a total of $1604. When I called them about their mistake I was told that if I hit the "back" button on my browser it will submit a 2nd payment. I asked them to reverse it and they declined saying that they wouldn't do it. I spoke to 3 different levels of supervisors/managers and they all stood by the decision to keep the money they stole from me. I asked them to send me the transaction documents that show I authorized the 2nd payment and they said they couldn't do it.
I had called them twice regarding an interest accrual and late fee that was caused by a delay in the bank's own payment processing. The agents told me that it was because of a delay in how they had to process my payment so I should not be charged and will be taken care of. Then I get a collection letter in the mail, I call them and they say, payment due and they cannot find any trace of the last 2 calls! Unbelievable.
I cannot trust this bank with my money or my mortgage, getting out.
I had a large fraudulent charge on my debit card. I called and reported it when it was still pending. Customer service refused to remove it while it was pending and said 8-10 days to refund. I called to check on it 5 days in and they said not until the 10 days were up. Then I received a letter stating that it hadn't ever posted to my account, but it had the day after I initially reported it. I called and the person was unbelievably rude, wouldn't let me talk at all and wouldn't even listen to what I was saying, just kept talking over me. She said another 7 days to get the money back. I asked to speak to a manager and she transferred my to someones voicemail. I'm still waiting for a response.