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dttiger's Profile Image

1 out of 5 marks

Reviewed by dttiger

Jan 7th 2013

Worst Bank I've Ever Known! Avoid Them At All Costs!

I work for a small business with my father, and we have a car loan on one of our vehicles with u. S. Bank. For the past several years we have promptly paid our bill via monthly check. Lately i have been helping with technology upgrades and started paying more bills online, including our loan with u. S. Bank. I scheduled 3 online transactions in oct, nov, and dec, but in jan i received a notice with our statement stating that we were delinquent on our loan, and they assessed a fairly hefty fee.

I immediately logged in to check our payment status and discovered that without any kind of notice, u. S. Bank had decided to reverse our december 11th payment. I called and spoke to a guy who told me they reversed the payment because a digit was incorrect with the account number we used (of course he was unable to prove that to me, so i had to take his word for it). We are very careful with things like that, so it is unlikely we made a mistake. I asked why they didn't contact me when the payment didn't go through and he said their Auto-dialer Is in charge of handling those kinds of things. I asked for the times of the calls and the first try was christmas eve, then another two days before new years (a sunday).

It was obvious they were deliberately calling when it was unlikely that anyone would be there. Anyway, they refused to waive the fee and i was fed up, so i told him we would go back to writing checks and hung up. What i learned: u. S. Bank is too incompetent to process an online payment. If it was true that we made a mistake in our entry (highly unlikely), u. S. Bank is too unintelligent to refer to our previously submitted financial info. And when there is a customer discrepancy like this, u. S. Bank puts an Auto-dialer In charge of servicing its clients. After this experience, i would rank u. S. Bank no higher than the Sleazy mechanic Of the financial industry. They are a burden to my company, and an embarrassment to this country.

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lahoozaahotmailcom's Profile Image

Reviewed by lahoozaahotmailcom

Apr 12th 2014

1 out of 5 marks

Worst Bank Ever - Do Not Go Here

I have a common name - somebody walked into a bank with my account number and successfully withdrew money from my account - that is physically walked into a bank, and the teller allowed them to get my money. Now us bank is pointing the finger back at me as though i am a criminal. This happened in another state, at a branch i have never been to in my life. Do not, i repeat, do not use us bank unless you want your money stolen due to negligence. Worst customer service i have ever experienced in my life. Period.

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hackbank's Profile Image

Reviewed by hackbank

Apr 11th 2014

3 out of 5 marks

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