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U.S. Bank Customer Review

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dttiger's Profile Image

1 out of 5 marks

Reviewed by dttiger

Jan 7th 2013

Worst Bank I've Ever Known! Avoid Them At All Costs!

I work for a small business with my father, and we have a car loan on one of our vehicles with u. S. Bank. For the past several years we have promptly paid our bill via monthly check. Lately i have been helping with technology upgrades and started paying more bills online, including our loan with u. S. Bank. I scheduled 3 online transactions in oct, nov, and dec, but in jan i received a notice with our statement stating that we were delinquent on our loan, and they assessed a fairly hefty fee.

I immediately logged in to check our payment status and discovered that without any kind of notice, u. S. Bank had decided to reverse our december 11th payment. I called and spoke to a guy who told me they reversed the payment because a digit was incorrect with the account number we used (of course he was unable to prove that to me, so i had to take his word for it). We are very careful with things like that, so it is unlikely we made a mistake. I asked why they didn't contact me when the payment didn't go through and he said their Auto-dialer Is in charge of handling those kinds of things. I asked for the times of the calls and the first try was christmas eve, then another two days before new years (a sunday).

It was obvious they were deliberately calling when it was unlikely that anyone would be there. Anyway, they refused to waive the fee and i was fed up, so i told him we would go back to writing checks and hung up. What i learned: u. S. Bank is too incompetent to process an online payment. If it was true that we made a mistake in our entry (highly unlikely), u. S. Bank is too unintelligent to refer to our previously submitted financial info. And when there is a customer discrepancy like this, u. S. Bank puts an Auto-dialer In charge of servicing its clients. After this experience, i would rank u. S. Bank no higher than the Sleazy mechanic Of the financial industry. They are a burden to my company, and an embarrassment to this country.

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Other U.S. Bank Reviews

getsetgosell's Profile Image

Reviewed by getsetgosell

Aug 28th 2014

1 out of 5 marks

Unwilling To Offer Decent Customer Service

Have never had an overdraft before but us bank is completely unwilling to offer decent customer service and refund the $25 fee over being $1. 56 overdrawn. Of course they only allow $50+ transfers into the account which i couldn't so. Therefore a single mom with two jobs would need to travel across town to deposit $2 and got smacked with a huge fee for not doing so. They seem to set things up to make it difficult to manage your account which gives them excuses to charge, and refuse to waive, fees. Avoid us bank!

Is this review helpful? ▲ Yes 1 ▼ No 0

Smiley1's Profile Image

Reviewed by Smiley1

Aug 25th 2014

1 out of 5 marks

Terrible Customer Service and Communication from two ladies!

I had a terrible experience at the US bank on Barry Road on Saturday, August 23 inside the main lobby. I was treated like I was a terrible person from Krystle Loveall and also the Branch Manger inside the bank. I was made to feel as if I was not worth anything, and they spoke down to me. I have a Master's degree and make a great salary. Instead, I was treated as if they could have cared less about me, and I was inept. Now I am not going to be a customer of theirs because of the poor treatment placed upon me. Honestly, there was not an "I am sorry," no communication or any niceness from Krystle. Instead there were gazing eyes from her....as if I was not even worth her time of day. Unfortunately, this was one branch of the U.S. Bank of terrible treatment from two ladies. It is sad how just one person can turn you against a place.

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