MyBankTracker rated U.S. Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I work for a small business with my father, and we have a car loan on one of our vehicles with u. S. Bank. For the past several years we have promptly paid our bill via monthly check. Lately i have been helping with technology upgrades and started paying more bills online, including our loan with u. S. Bank. I scheduled 3 online transactions in oct, nov, and dec, but in jan i received a notice with our statement stating that we were delinquent on our loan, and they assessed a fairly hefty fee.
I immediately logged in to check our payment status and discovered that without any kind of notice, u. S. Bank had decided to reverse our december 11th payment. I called and spoke to a guy who told me they reversed the payment because a digit was incorrect with the account number we used (of course he was unable to prove that to me, so i had to take his word for it). We are very careful with things like that, so it is unlikely we made a mistake. I asked why they didn't contact me when the payment didn't go through and he said their Auto-dialer Is in charge of handling those kinds of things. I asked for the times of the calls and the first try was christmas eve, then another two days before new years (a sunday).
It was obvious they were deliberately calling when it was unlikely that anyone would be there. Anyway, they refused to waive the fee and i was fed up, so i told him we would go back to writing checks and hung up. What i learned: u. S. Bank is too incompetent to process an online payment. If it was true that we made a mistake in our entry (highly unlikely), u. S. Bank is too unintelligent to refer to our previously submitted financial info. And when there is a customer discrepancy like this, u. S. Bank puts an Auto-dialer In charge of servicing its clients. After this experience, i would rank u. S. Bank no higher than the Sleazy mechanic Of the financial industry. They are a burden to my company, and an embarrassment to this country.
I was convinced by my car dealer to use them for my car loan. I tried signing in for online access to pay the monthly due. There was an error in the system. I have been calling them daily for the past 3 days and each day is a different story. On the third day, the representative said they need 3 more days to give me online access. All this trouble for me to pay money to them . When you call their 1800 number first it goes to a regular agent who asks 4 questions and then pass it on to an online banker who asks the same 4 questions. Then he has to call tech support and then they come back with there is an error in the system. 12 times the same four questions and no progress. I have seen comcast do such poor customer service but a bank... and this is for me to pay them. I wonder how they are if I need something from them. And if the service is so messed up to even set up an online account, I wonder how safe my information is with them.
I have banked with chase all along and I am thankful they are not a bunch of incompetant people like the tech support at US bank. Avoid this bank like the plague.
A few years ago, I opened a Checking account with US Bank specifically to have an emergency fund. In order to avoid monthly fees, I also opened up a Savings account and set up a direct deposit that would go back and forth from my Checking and Savings accounts, per instruction from the branch. I specifically set up the accounts so I would not incur fees and I could forget about them until I ever needed them. Everything was fine and dandy.
I went into the US Bank website for the first time today, and I see that I have been incurring a Monthly Maintenance Fee and Sales Tax on my Checking Account monthly, summing to $132.66 in fees. Upon calling the 800 number, I was informed that a policy change was made some time between when I opened the account and now. I was told that the fees are my fault, and there is nothing they could do about it.
Monthly fees and poor customer service is not what I signed up for, so I closed all of my US Bank accounts and have taken my business elsewhere. $132.66 is petty compared to what they gain from keeping me as a customer (pays on time, savings in the bank, etc). I am extremely disappointed in US Bank's lack of concern for the customer.