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silversolder429's Profile Image

1 out of 5 marks

Reviewed by silversolder429

Jan 9th 2013

auto refinance

i applied to refinance my truck after buying it new 9 months ago . people told me to try U S bank and they were suppose to be very reasonable , WHAT A JOKE !!!!! . i was shopping for the best interest rate as i am at 9.5% now . my credit union will do it at 5% but i thought with a 760 credit score and no lates at ALL maybe they could do better , anyway after 5 days and not hearing anything i called the branch and they informed me that i had been denied !!!! really ? . and it was because i had a BK 3 years ago , they said i would have to wait 6 years to be eligable . this bank is rediculious if they dont want my money i will give it to my credit union . DO NOT go with this bank for an auto loan ..... try a credit union or anything else . save yourself the B.S.

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getsetgosell's Profile Image

Reviewed by getsetgosell

Aug 28th 2014

1 out of 5 marks

Unwilling To Offer Decent Customer Service

Have never had an overdraft before but us bank is completely unwilling to offer decent customer service and refund the $25 fee over being $1. 56 overdrawn. Of course they only allow $50+ transfers into the account which i couldn't so. Therefore a single mom with two jobs would need to travel across town to deposit $2 and got smacked with a huge fee for not doing so. They seem to set things up to make it difficult to manage your account which gives them excuses to charge, and refuse to waive, fees. Avoid us bank!

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Smiley1's Profile Image

Reviewed by Smiley1

Aug 25th 2014

1 out of 5 marks

Terrible Customer Service and Communication from two ladies!

I had a terrible experience at the US bank on Barry Road on Saturday, August 23 inside the main lobby. I was treated like I was a terrible person from Krystle Loveall and also the Branch Manger inside the bank. I was made to feel as if I was not worth anything, and they spoke down to me. I have a Master's degree and make a great salary. Instead, I was treated as if they could have cared less about me, and I was inept. Now I am not going to be a customer of theirs because of the poor treatment placed upon me. Honestly, there was not an "I am sorry," no communication or any niceness from Krystle. Instead there were gazing eyes from her....as if I was not even worth her time of day. Unfortunately, this was one branch of the U.S. Bank of terrible treatment from two ladies. It is sad how just one person can turn you against a place.

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