About USAA

Established in 1983, USAA Federal Savings Bank (FSB) and its two subsidiaries, USAA Savings Bank and USAA Relocation Services Inc., (the "Bank") provide a full range of financial products and services to the military community worldwide. The mutual insurance company serves more than 6 million member customers, primarily military personnel, military retirees, and their families. USAA's investment products, most checking and savings products, credit cards, life insurance.
Customer Service #

Featured Rates

Featured Saving Rates

Compare more rates »

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Rates
UmbrellaBank
Add
Bank News
Nationwide Bank
Add
Compare Banks

Overall Rating

MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

MyBankTracker Rating

Customer Rating
Based on 265 Reviews
Financial Health
Based on Texas Ratio: 8.07
Bank Fees
vs. Average
Bank Rates
vs. Average
Mobile Deposits
Mobile Deposits
Mobile Banking
Quality of Mobile Services

Most Helpful Customer Reviews

Meliss's Profile Image

Reviewed by Meliss

Jun 19th 2014

5 out of 5 marks

Switched to USAA

After I got married, my husband and I discussed our finances. One of the questions that we asked ourselves was do we have a joint or a separate bank account. We decided that our household income would be in a joint account, but we would have a separate account for our individual savings. My husband recommend that we use his bank, USAA, for our joint account. I agreed to switch to USAA. My husband added me to his account and my paychecks where deposited directly in our account, however I still maintained a separate account with a local credit union.

USAA in my opinion is the best bank for one's banking needs. No minimum balance, free checking, thousands of preferred ATMs for free and if you use another banks ATM you get a refund, mobile deposits, manage accounts online, and overdraft and international transactions are the lowest compared to other national banks.

USAA is competitive in their rates with items such as: mortgage, auto loans, and credit cards. Also, they offer a special APR during deployment. USAA provides finical advice for retirement needs, insurance, and shopping discounts with participating business.

Another reason for this high review is because USAA gives extra advantages opposed to other leading banks like offering a vehicle storage discount for deployed soldiers, covering military uniforms under their insurance plans, and providing health insurance plans.

These special bonuses is what makes USAA the best bank and no other bank can compare.

Is this review helpful? ▲ Yes 3 ▼ No 1

davidenderson's Profile Image

Reviewed by davidenderson

Jun 27th 2014

5 out of 5 marks

Great rates and lots of extras

All the complaints I read always seem to be with deposits or lack of and auto pay when your account won't cover. I understand the frustration but it is the customers fault almost every time.

Is this review helpful? ▲ Yes 2 ▼ No 1

skypilot's Profile Image

Reviewed by skypilot

Apr 2nd 2014

5 out of 5 marks

Wouldn't go anywhere else for insurance--home and auto

Been with these folks for 46 years. The rates may be a bit lower with other folks, but most don't take into account the subscribers share savings account which accrues money every year we have had it.

Except for a claim for a totaled Olds Diesel in 1985, I have never had a problem with repairs and the warranty that USAA provides. The diesel incident was resolved but it took negotiation and waiting out the Colorado adjuster. The attorney was paid by USAA as there was a court action in Louisiana but USAA stood behind us all the way. We only paid out our deductible ($50.00).

Now with the internet, jpg, pdf and the like, things get taken care of quickly. It is also good to get other bids, but we have found that the USAA recommended shops are the best anyway.

Their policy service folks are top notch and know all the options and work to keep your costs the lowest for your situation.

Disclosure: We have never been USAA employees. We are both career retired line naval officers who have lived in California, Louisiana, Pennsylvania, Montana, Washington State, Oregon, Rhode Island, Florida, Viet Nam, Saudi Arabia, Philippines, Japan and Guam.

There was only one time when USAA didn't cover us. We didn't own anything worthwhile when oversees. But we have been members all the time. Our daughter, an executive in a Fortune 50 (yes 50, not 500) company is as well.

Is this review helpful? ▲ Yes 2 ▼ No 2

Post a review View all reviews

Bank Rates

NAME RATE (APY) MIN TO EARN APY Min Deposit
Savings

0.20%

$10,000

$25

Savings

0.20%

$25,000

$25

Savings

0.10%

$0

$25

Savings

0.15%

$5,000

$25

NAME RATE (APY) MIN TO EARN APY Min Deposit
Free Checking

0.00%

$0

$0

TERM RATE (APY) Min Deposit
12 Month CD

0.71%

$1,000

18 Month CD

0.76%

$1,000

24 Month CD

0.81%

$1,000

36 Month CD

0.91%

$1,000

48 Month CD

0.95%

$1,000

60 Month CD

1.06%

$1,000

TERM RATE (APY) Min Deposit
12 Month CD

0.76%

$95,000

18 Month CD

0.81%

$95,000

TERM RATE (APY) Min Deposit
12 Month CD

0.71%

$250

24 Month CD

0.81%

$250

36 Month CD

0.91%

$250

48 Month CD

0.95%

$250

60 Month CD

1.06%

$250

Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$7

Non-Sufficient Fund (Overdraft)

$29

$30

Stop Payment item

$29

$27

Return Deposit

$5

$13

Domestic Wire Transfer (Outbound)

$20

$22

Domestic Wire Transfer (Inbound)

$0

$9

Non-Bank ATM

$2

No-fee on first 10 transactions

$1