MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
My parents were in the military, so i was able to get free checking and insurance through them. I've never had to make any insurance claims, but their prices were way cheaper than any other company i looked at. They are very flexible as far as due dates for my premium, and they've never charged me a late fee. I once went 6 months owing them around $30 and still no late fee. The checking is fair. My credit won't qualify me for the thing where you can take a picture of a check and deposit it with you phone (mobile deposit is what they call it. ) so i have a local bank where i deposit checks, and then just transfer it thirty seconds later. Always ask your local bank for a "no-holds account" so your checks are deposited immediately!
I've only overdrawn once or twice, because transactions show up immediately, even pending transactions, so you know exactly how much money you have if you check. They didn't charge me an overdraft fee. I transferred the money the next day and all was good. Their fraud services account called me on a monday in december, saying i had suspicious activity on my account. The saturday before (two days earlier) 5 $100 debits were posted in tennessee and alabama. I had been in virginia the entire month. The next day they put the money back into my account, and let me know that it would stay when they finished their investigation and determined it to be fraud.
The weird thing was i still had my debit card with me, so they sent me a new one. Problem solved. Whenever i've had a question and called in, i've never waited on hold for more than 3 minutes. Literally. 3 minutes max. And their operators speak perfect english, are very polite, and know what they're talking about. I called one friday night at 1:30 am when i realized i didn't have my debit card. A girl answered right away, put a hold on the card, and told me to call back when i found it or considered it gone. Problem solved.
I've been banking with USAA for years and never pass up an opportunity to praise them. Great customer service, great rates (on everything but savings accounts), and always a great experience.
I have automatic insurance payments set up so when I checked my account on the 15th and didn't see any money taken out I decided to pay manually to avoid any late fees from them messing something up with the payments.
Turns out the payment went through, so last friday I talked to a representative who told me the money would be back in my account on monday. Monday rolls around and sure enough no money and my account is overdrafted because of this. I talk to another representative who waives the Over Draft charge and she tells me that the representative whom I spoke to on the phone on friday never put in my inquiry for the $142 to be put back into my account, that they had charged me twice for. So she tells me that it should only take a day or two and the money will be back in my account. Well sure enough, again, this morning Tuesday, April 21, I wake up to find my account over drafted AGAIN and no sign of the $142.
They decided to bill me for something as my account was already negative, causing another over draft. I attempt to talk to billing again and I got hung up on.
Called back and I asked to speak to a supervisor and was not granted this request (there was no supervisor around they said). So now I am told that I have to wait until Thursday for the money to be back into my account all the while my account is Over Drafted. I have no money and I'm about as upset and disgusted with this so called bank as one can imagine.