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USAA Customer Review

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tydaug's Profile Image

5 out of 5 marks

Reviewed by tydaug

Jan 21st 2013

Complete love for USAA. Best customer service of any company in any business.

My parents were in the military, so I was able to get free checking and insurance through them. I've never had to make any insurance claims, but their prices were way cheaper than any other company I looked at. They are very flexible as far as due dates for my premium, and they've never charged me a late fee. I once went 6 months owing them around $30 and still no late fee.

The checking is fair. My credit won't qualify me for the thing where you can take a picture of a check and deposit it with you phone (Mobile Deposit is what they call it.) so I have a local bank where I deposit checks, and then just transfer it thirty seconds later. Always ask your local bank for a "no-holds account" so your checks are deposited immediately!!! I've only overdrawn once or twice, because transactions show up immediately, even pending transactions, so you know exactly how much money you have if you check. They didn't charge me an overdraft fee. I transferred the money the next day and all was good.

Their fraud services account called me on a Monday in December, saying I had suspicious activity on my account. The Saturday before (two days earlier) 5 $100 debits were posted in Tennessee and Alabama. I had been in Virginia the entire month. The next day they put the money back into my account, and let me know that it would stay when they finished their investigation and determined it to be fraud. The weird thing was I still had my debit card with me, so they sent me a new one. Problem solved.

Whenever I've had a question and called in, I've never waited on hold for more than 3 minutes. Literally. 3 minutes max. And their operators speak perfect English, are very polite, and know what they're talking about.

I called one Friday night at 1:30 am when I realized I didn't have my debit card. A girl answered right away, put a hold on the card, and told me to call back when I found it or considered it gone. Problem solved.

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Other USAA Reviews

Jeanniesrose9gmail's Profile Image

Reviewed by Jeanniesrose9gmail

Oct 17th 2014

1 out of 5 marks

Changes Release Of Deposit Dates Daily

My husband and i are desperate for help! My husband has been a member of usaa for years (my two active military sons are, as well), but we have been denied our deposited funds. My husband deposited his paycheck 7 days ago from today, and was initially given access to $500 to aid us during the wait. My husband was told it would take 5 days to clear. Two days later the $500 access was removed. My husband has called numerous times and even emailed but nobody will help us. My husband called his employer's bookkeeper to ask if the check had cleared, and was told that it had.

My husband had received an email from the ceo of usaa assuring him that the matter would be investigated and we would hear from an usaa rep. We had not heard from anyone from the usaa's office. Finally today, my husband was able to contact the ussa's office that could remove the hold. The woman named "erica" refused. Even after my husband explained that i'm disabled and unable to see my doctor, buy my medication, fuel to get to work, and to buy food. We are not asking for a loan, we are asking for access to the money my husband works hard for. The latest date for release is next friday, the friday my husband gets paid again. The next course of action is contacting an attorney. We are desperate for help!

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jimmygaudetgmailco's Profile Image

Reviewed by jimmygaudetgmailco

Oct 13th 2014

1 out of 5 marks

One Of The Worst Banks Ever Stay Away!

They charge you $8 to overnight a new card but they wont tell you! They instead snail mail you a card, then when you cal land ask they will for a fee overnight you a card but only if you ask and that card will be an exact replica you know just in case someone stole your card enroute!!! Smart huh?

Then since its an online bank only. The FDIC will hold any check $1 over your normal everyday balance so for 2 weeks you dont get a penny from that car you sold! Smart? It gets better. Any notion you dont understand a charge automatic shutdown you dont know what something is for and call to ask automatic shutdown your in kuwait and ask a question. You guessed it you dont eat for 2 weeks. Then theyre auto and insurance is hundreds of dollars more than anyone else

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