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USAA Customer Review

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tydaug's Profile Image

5 out of 5 marks

Reviewed by tydaug

Jan 21st 2013

Complete love for USAA. Best customer service of any company in any business.

My parents were in the military, so I was able to get free checking and insurance through them. I've never had to make any insurance claims, but their prices were way cheaper than any other company I looked at. They are very flexible as far as due dates for my premium, and they've never charged me a late fee. I once went 6 months owing them around $30 and still no late fee.

The checking is fair. My credit won't qualify me for the thing where you can take a picture of a check and deposit it with you phone (Mobile Deposit is what they call it.) so I have a local bank where I deposit checks, and then just transfer it thirty seconds later. Always ask your local bank for a "no-holds account" so your checks are deposited immediately!!! I've only overdrawn once or twice, because transactions show up immediately, even pending transactions, so you know exactly how much money you have if you check. They didn't charge me an overdraft fee. I transferred the money the next day and all was good.

Their fraud services account called me on a Monday in December, saying I had suspicious activity on my account. The Saturday before (two days earlier) 5 $100 debits were posted in Tennessee and Alabama. I had been in Virginia the entire month. The next day they put the money back into my account, and let me know that it would stay when they finished their investigation and determined it to be fraud. The weird thing was I still had my debit card with me, so they sent me a new one. Problem solved.

Whenever I've had a question and called in, I've never waited on hold for more than 3 minutes. Literally. 3 minutes max. And their operators speak perfect English, are very polite, and know what they're talking about.

I called one Friday night at 1:30 am when I realized I didn't have my debit card. A girl answered right away, put a hold on the card, and told me to call back when I found it or considered it gone. Problem solved.

Is this review helpful? ▲ Yes 1 ▼ No 1

Other USAA Reviews

jjrican's Profile Image

Reviewed by jjrican

Sep 30th 2014

1 out of 5 marks

They Will Not Look Out For No Service Member

I have been a USAA member since 2001. My wife recently had a vehicle collision with a deer while on her way to my slc graduation. Our 2013 honda pilot had some damage and required for the truck to be repaired out of state due to the trip. We got a rental vehicle for the 6 weeks that took to repair our vehicle. After our vehicle was repaired we come to find out that usaa only paid $900. 00 out of $1,400. 00 of the car rental bill. I call them a number of times to see if they would cover the remaining portion given the fact that for the past 13 years i had been accident free, well i guess that was to much to ask.

They denied the request. Well i went shopping around for a new car insurance in which geico surprised me with their military rates, way better than usaa, so i canceled my policy and went with geico. My hole point is that USAA would rather see me go than to help their long time customers over $400. 00. Well i come from a family with several military members that have usaa, that's going to change soon. I will never go back to usaa, not until they realize they are not about military families anymore but to getting our pockets and see dollar signs in our foreheads.

Is this review helpful? ▲ Yes 1 ▼ No 0

flyingb9's Profile Image

Reviewed by flyingb9

Sep 10th 2014

1 out of 5 marks

Don't trust this company

After being a member in good standing for over 20 years I have now lost all faith in this company. My ex-wife defaulted on a debt that we jointly opened while we were married while I was stationed overseas. Rather than contacting me about this USAA chose to lock my online and account access. After 10 phone calls where I have to wake up in the middle of the night and spend over an hr each time on the call they still are doing nothing to help me. All their services and contacts are based on you being able to login to your account, which is locked in my case.

They are a great company if you live in San Antonio. But as I have learned the hard way they no longer value military members or work to help those that are overseas. Avoid them at all costs. I am moving everything to another bank that at least will talk to me like a person and not put me on hold every time I call.

Is this review helpful? ▲ Yes 1 ▼ No 0

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