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USAA Customer Review

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tydaug's Profile Image

5 out of 5 marks

Reviewed by tydaug

Jan 21st 2013

Complete love for USAA. Best customer service of any company in any business.

My parents were in the military, so I was able to get free checking and insurance through them. I've never had to make any insurance claims, but their prices were way cheaper than any other company I looked at. They are very flexible as far as due dates for my premium, and they've never charged me a late fee. I once went 6 months owing them around $30 and still no late fee.

The checking is fair. My credit won't qualify me for the thing where you can take a picture of a check and deposit it with you phone (Mobile Deposit is what they call it.) so I have a local bank where I deposit checks, and then just transfer it thirty seconds later. Always ask your local bank for a "no-holds account" so your checks are deposited immediately!!! I've only overdrawn once or twice, because transactions show up immediately, even pending transactions, so you know exactly how much money you have if you check. They didn't charge me an overdraft fee. I transferred the money the next day and all was good.

Their fraud services account called me on a Monday in December, saying I had suspicious activity on my account. The Saturday before (two days earlier) 5 $100 debits were posted in Tennessee and Alabama. I had been in Virginia the entire month. The next day they put the money back into my account, and let me know that it would stay when they finished their investigation and determined it to be fraud. The weird thing was I still had my debit card with me, so they sent me a new one. Problem solved.

Whenever I've had a question and called in, I've never waited on hold for more than 3 minutes. Literally. 3 minutes max. And their operators speak perfect English, are very polite, and know what they're talking about.

I called one Friday night at 1:30 am when I realized I didn't have my debit card. A girl answered right away, put a hold on the card, and told me to call back when I found it or considered it gone. Problem solved.

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Other USAA Reviews

jerryturnerlivecom's Profile Image

Reviewed by jerryturnerlivecom

Oct 27th 2014

1 out of 5 marks

Worst Experice Ever! Poor/lack Of Communication!

Ok, after serving over 20 years, and thinking that maybe people with the same sense of commitment, would be a great group to handle our families savings. ""what a mistake"

first - had to open an account, then wait for it to be verified, then could not made deposits till receive atm card. (wait have to activate card first)

second - account has to be active for four (4) weeks before you can make deposits using your computer or phone, but can use a post box office to make deposits. Nearest one system down, so have to wait! Finally able to deposit checks (6 payroll) fund available, don't know can't access account. Go to atm to check status atm card want work. So after seven days called usaa to inquire about not being able to access account or use atm card. Wait wait wait we (usaa) has blocked your account due to suspicious behavior "you deposit 6 checks at one time they were not in sequence, so we are having you investigated!!

What!!! They are payroll checks they were cleared though my employers accounts so why. Oh they investigation will be over tomorrow and your funds will be available after midnight tomorrow. Wait why was i be investigated, it was for your own protection. We at usaa are a small conservative company that is only concern about your protection. So usaa used our money to make money for * days and though those checks have cleared and posted to our acount we could not access them.

So checks written returned do to insufficient funds, so my family looks like we can't paid our bills. This company has held my money without proper authority, failed to contact me to discuss their unfounded concerns or to at lease notify me that there was a problem. Nope they just held our money and said we know what best for our customers, you are to dumb, old or suffering from whatever. Give us your money and we will tell you when and how you can spend it. Just want to get our money out of this joke of an bank

best bet use one of our military credit unions!!!

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dmauldenwindstream's Profile Image

Reviewed by dmauldenwindstream

Oct 26th 2014

3 out of 5 marks

USAA Was Fantastic - Now Only Fair

I joined USAA in 1977. I used to have all my banking, savings, loans, credit cards, insurance (cars, boats, motorcycles, home, life, etc) with usaa. They used to be the best in service and rates. Over the last 6 or 8 years, i have gone elsewhere for home ins, car ins, boat ins, motorcycle ins and savings account, credit cards, etc because i get much better deals. I still have life ins and some banking with usaa, buts that's about it. I have their credit cards, but rarely use them.

Usaa is trying to be too many things to too many people and has lost it's unique customer base. Usaa wants loyalty from customers but is unwilling to give any in return. Over the years, usaa has gone from a personal, military officer only, oriented base to give the masses the standard banking and insurance company practices. Take it or leave it. Usaa is now just another modern day banking/investment industry driven by profits and greed, rather than the service it used to be famous for.

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