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B
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Overall rating score 60%
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USAA Customer Review

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tydaug's Profile Image

5 out of 5 marks

Reviewed by tydaug

Jan 21st 2013

Complete love for USAA. Best customer service of any company in any business.

My parents were in the military, so I was able to get free checking and insurance through them. I've never had to make any insurance claims, but their prices were way cheaper than any other company I looked at. They are very flexible as far as due dates for my premium, and they've never charged me a late fee. I once went 6 months owing them around $30 and still no late fee.

The checking is fair. My credit won't qualify me for the thing where you can take a picture of a check and deposit it with you phone (Mobile Deposit is what they call it.) so I have a local bank where I deposit checks, and then just transfer it thirty seconds later. Always ask your local bank for a "no-holds account" so your checks are deposited immediately!!! I've only overdrawn once or twice, because transactions show up immediately, even pending transactions, so you know exactly how much money you have if you check. They didn't charge me an overdraft fee. I transferred the money the next day and all was good.

Their fraud services account called me on a Monday in December, saying I had suspicious activity on my account. The Saturday before (two days earlier) 5 $100 debits were posted in Tennessee and Alabama. I had been in Virginia the entire month. The next day they put the money back into my account, and let me know that it would stay when they finished their investigation and determined it to be fraud. The weird thing was I still had my debit card with me, so they sent me a new one. Problem solved.

Whenever I've had a question and called in, I've never waited on hold for more than 3 minutes. Literally. 3 minutes max. And their operators speak perfect English, are very polite, and know what they're talking about.

I called one Friday night at 1:30 am when I realized I didn't have my debit card. A girl answered right away, put a hold on the card, and told me to call back when I found it or considered it gone. Problem solved.

Is this review helpful? ▲ Yes 1 ▼ No 1

Other USAA Reviews

roben24's Profile Image

Reviewed by roben24

Mar 11th 2014

2 out of 5 marks

Deposit @mobile

Wowwwwww!!!!! The deposit @mobile confused two checks I deposited yesterday and stated it was a fault on my end when I clearly know for a fact I deposited it. I even got a confirmation stating the correct amount I got through the website and via text message. So now I have to go through the hassle of acquiring another check. If you ask me if you want to lose it use it!!!!!!! Thanks a lot USAA

Is this review helpful? ▲ Yes 2 ▼ No 0

Montague's Profile Image

Reviewed by Montague

Jan 22nd 2014

2 out of 5 marks

Military 30 years and USAA has gone Downhill

They lock you out of accounts if you owe them on anything. You can only do mobile banking. They don't care about the military soldiers except kissing the officers. That is how they make money. They are notorious for monitoring websites and pretend to be customers. Enough is enough. My family is rich in military history dad is a officer and I know they use intimidation against members unless they are high ranking in the military. Have you noticed how many ads they put on TV now. Makes you wonder how really bad off they are. I have never heard of a bank getting away with the things they do. I just closed my last account out today and am so sorry that who ever is in charge has ruined a 5 star company that used to be.

Is this review helpful? ▲ Yes 2 ▼ No 0

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