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B
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USAA Report Card

Overall rating score 60%
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USAA Customer Review

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tydaug's Profile Image

5 out of 5 marks

Reviewed by tydaug

Jan 21st 2013

Complete love for USAA. Best customer service of any company in any business.

My parents were in the military, so I was able to get free checking and insurance through them. I've never had to make any insurance claims, but their prices were way cheaper than any other company I looked at. They are very flexible as far as due dates for my premium, and they've never charged me a late fee. I once went 6 months owing them around $30 and still no late fee.

The checking is fair. My credit won't qualify me for the thing where you can take a picture of a check and deposit it with you phone (Mobile Deposit is what they call it.) so I have a local bank where I deposit checks, and then just transfer it thirty seconds later. Always ask your local bank for a "no-holds account" so your checks are deposited immediately!!! I've only overdrawn once or twice, because transactions show up immediately, even pending transactions, so you know exactly how much money you have if you check. They didn't charge me an overdraft fee. I transferred the money the next day and all was good.

Their fraud services account called me on a Monday in December, saying I had suspicious activity on my account. The Saturday before (two days earlier) 5 $100 debits were posted in Tennessee and Alabama. I had been in Virginia the entire month. The next day they put the money back into my account, and let me know that it would stay when they finished their investigation and determined it to be fraud. The weird thing was I still had my debit card with me, so they sent me a new one. Problem solved.

Whenever I've had a question and called in, I've never waited on hold for more than 3 minutes. Literally. 3 minutes max. And their operators speak perfect English, are very polite, and know what they're talking about.

I called one Friday night at 1:30 am when I realized I didn't have my debit card. A girl answered right away, put a hold on the card, and told me to call back when I found it or considered it gone. Problem solved.

Is this review helpful? ▲ Yes 1 ▼ No 1

Other USAA Reviews

5674's Profile Image

Reviewed by 5674

Apr 22nd 2014

2 out of 5 marks

Credit card balance transfer , despicable!

I took the bait when USAA sent me a offer of low credit card balance transfers, so I transferred my high rate cards. What I did not know is that after a short promotional period they would treat the balance as a cash advance, big bucks as we all know. I now pay more than before I transferred my balances! . So I asked if I can pay off what they considered "cash advances" separate from my regular credit card balance, NO!!!!

I take full blame for not getting out my microscope to read the entire journal (agreement) but, dammmm!

So, don't buy into all the "we help military personnel and their family's" crap. Your better off with Capitol One or other major credit card companies who don't go waving the American Flag while they give you a financial enema!

Is this review helpful? ▲ Yes 1 ▼ No 0

Eric0626's Profile Image

Reviewed by Eric0626

Apr 17th 2014

2 out of 5 marks

Sucks as a bank

USAA was always good until I had to file bankruptcy. I am trying to set up a transfer to a different bank so that I can transfer funds there. This is the third transfer that I've set up with USAA, the first two I did not require documentation and now they have to mail me a paper just for me to send back in for them to do this.

One representative told me it was U.S. Bank that was requiring this documentation and the other representative was telling me that it was USAA. Which is it USAA?

They cut off access to the website because of the bankruptcy and now I can only access it on my cell phone or the mobile site, I have no idea why they would do this?

I love their car insurance but I think their bank sucks!

The only reason I bank with them is so that I can receive my paycheck early. Beware if you bank with them and go through bankruptcy, they will treat you like a redheaded stepchild after that.

Is this review helpful? ▲ Yes 1 ▼ No 0

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