I've been trying to get a truck cause I need 4 wheel drive because of where I work so I applied for a loan because I have their insurance and a checking account with them so I figured they'd help me since they have been for a couple years and cause they say they help us military folks anyway. So I got approved for a loan up to 7800 dollars so I go to get a vehicle for that much and they so well we can only give you 6500 and told me they only finance 80% of the cars value so I found another vehicle for 8900 and asked if they could raise it to that and they said I'd have to send in a bunch if stuff and I told them I didn't wanna fool with it and told them just to give me the 7800 and I'd pay the rest with my money and they made up. Some bs excuse why I couldn't without sending the stuff in so I sent it in and got denied so I'm stuck with a car that's about to fall apart cause I can't get no financing. I went to another bank called pioneer services, its for military, and they said they accept any kind of credit and then denied me. So because of banks screwing be over I might lose my job if my car don't hold on too much longer.
I have been a customer of USAA for 10 years and have always received great service. However, recently I made a deposit of a check that I wasn't sure was good. Despite this I made several calls to customer service to see if the funds had cleared and been verified. On the 6th day after the deposit I called again and was told that the funds had cleared and had been verified. Based on this information I made a transaction using some of the funds from the deposited check. Well, the check bounced the very next day. USAA charged me a fee and took the money from the account. Charging me a fee, fine I get that, but I only used some of the money AFTER contacting customer service. I trusted the information I was given and it has cost me. After several weeks of getting the run around from the executive resolution department I was told that the bank wasn't going to do anything to correct this situation. The rep I spoke with said the other resolution team members should not have led me to believe this would be taken care of and will be "counseled". I have never had a reason to believe that information given to me from customer service representatives isn't accurate. Now I know, you can't trust anything and that USAA will not stand behind their customers when customer service representatives give them wrong information. The entire situation has been an expensive pill to swallow.
I've been banking with USAA for years and never pass up an opportunity to praise them. Great customer service, great rates (on everything but savings accounts), and always a great experience.