I've been trying to get a truck cause I need 4 wheel drive because of where I work so I applied for a loan because I have their insurance and a checking account with them so I figured they'd help me since they have been for a couple years and cause they say they help us military folks anyway. So I got approved for a loan up to 7800 dollars so I go to get a vehicle for that much and they so well we can only give you 6500 and told me they only finance 80% of the cars value so I found another vehicle for 8900 and asked if they could raise it to that and they said I'd have to send in a bunch if stuff and I told them I didn't wanna fool with it and told them just to give me the 7800 and I'd pay the rest with my money and they made up. Some bs excuse why I couldn't without sending the stuff in so I sent it in and got denied so I'm stuck with a car that's about to fall apart cause I can't get no financing. I went to another bank called pioneer services, its for military, and they said they accept any kind of credit and then denied me. So because of banks screwing be over I might lose my job if my car don't hold on too much longer.
Reported a claim to USAA early January, six weeks later it was still not resolved. Impossible to get the same person on the telephone more than once. They do not return phone calls after repeated messages. Extremely disappointed with USAA. Will likely leave them for another company.
After an accident in the snow with our truck two months had gone by and the vehicle was supposedly repaired. The USAA insurance company paid nearly $11,000 in repairs and had given us a rental car for two months. Yet, the fair market value was only $10,000 on the truck. The truck want run at all and USAA want pay anymore to fix it. The truck should have been totaled by their policy standards. Now we are stuck with a broken truck we owe on with no rental. I was so glad at first to a United States Army Combat Veteran and to have USAA covering my back like they advertise. Now, I'm just another American who has sucker written all over him. These people made my family suffer and are not for Veterans at all. All my fellow Brothers in Arms seek insurance and banking elsewhere. Learn from my mistakes.