MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Usaa has made it clear that spending their money on advertising and growing the bank is more important that the members that have made them what they are. Perks go away, and they blame the governemnt/congress/president/whatever. Used to be nothing but happy with usaa, but now that they are probably spending 5x the commercial advertising money than the typical top 5 bank, i'm getting irritated.
They keep things Simple, I've been a happy member for years. I don't understand how less banks have better banktracker ratings.
I've been banking with USAA for years and never pass up an opportunity to praise them. Great customer service, great rates (on everything but savings accounts), and always a great experience.