Overall Rating

MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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USAA Customer Review

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Johnstown's Profile Image

3 out of 5 marks

Reviewed by Johnstown

Feb 17th 2012

Great Until Recently

Usaa has made it clear that spending their money on advertising and growing the bank is more important that the members that have made them what they are. Perks go away, and they blame the governemnt/congress/president/whatever. Used to be nothing but happy with usaa, but now that they are probably spending 5x the commercial advertising money than the typical top 5 bank, i'm getting irritated.

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Other USAA Reviews

OttoOtto's Profile Image

Reviewed by OttoOtto

May 2nd 2015

5 out of 5 marks

Great place to keep my money

They keep things Simple, I've been a happy member for years. I don't understand how less banks have better banktracker ratings.

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tivac's Profile Image

Reviewed by tivac

Dec 29th 2014

5 out of 5 marks

Cannot stress enough how great they are

I've been banking with USAA for years and never pass up an opportunity to praise them. Great customer service, great rates (on everything but savings accounts), and always a great experience.

Is this review helpful? ▲ Yes 1 ▼ No 1

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