I had USAA for almost 10 years had all my services through them checking, savings, credit card, car loan, mortgage, life and auto and homeowners insurance then all of a sudden because i didn't know to tell them a detail about my residence that they didnt ask and i didnt know all of a sudden its a huge issue when you know we were in the military and you have our orders on file and we changed our address so we are supposed to know that we need to switch homeowners insurance! but we are fraudulent so you sieze every penny we have with no warning so a family of 7 with 4 kids under 6 doesnt know where they are going to get fed from and has to pay bills for 2 months while you guys say its out of our hands! i dont think so, i have paid my premiums and NEVER filed a claim ever but that doesnt matter. Its BS find another bank where they care about you and not about your money.
Reported a claim to USAA early January, six weeks later it was still not resolved. Impossible to get the same person on the telephone more than once. They do not return phone calls after repeated messages. Extremely disappointed with USAA. Will likely leave them for another company.
After an accident in the snow with our truck two months had gone by and the vehicle was supposedly repaired. The USAA insurance company paid nearly $11,000 in repairs and had given us a rental car for two months. Yet, the fair market value was only $10,000 on the truck. The truck want run at all and USAA want pay anymore to fix it. The truck should have been totaled by their policy standards. Now we are stuck with a broken truck we owe on with no rental. I was so glad at first to a United States Army Combat Veteran and to have USAA covering my back like they advertise. Now, I'm just another American who has sucker written all over him. These people made my family suffer and are not for Veterans at all. All my fellow Brothers in Arms seek insurance and banking elsewhere. Learn from my mistakes.