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USAA Customer Review

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angel324's Profile Image

1 out of 5 marks

Reviewed by angel324

Jan 14th 2013

Horrible Practices!

I had USAA for almost 10 years had all my services through them checking, savings, credit card, car loan, mortgage, life and auto and homeowners insurance then all of a sudden because i didn't know to tell them a detail about my residence that they didnt ask and i didnt know all of a sudden its a huge issue when you know we were in the military and you have our orders on file and we changed our address so we are supposed to know that we need to switch homeowners insurance! but we are fraudulent so you sieze every penny we have with no warning so a family of 7 with 4 kids under 6 doesnt know where they are going to get fed from and has to pay bills for 2 months while you guys say its out of our hands! i dont think so, i have paid my premiums and NEVER filed a claim ever but that doesnt matter. Its BS find another bank where they care about you and not about your money.

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Jeanniesrose9gmail's Profile Image

Reviewed by Jeanniesrose9gmail

Oct 17th 2014

1 out of 5 marks

Changes Release Of Deposit Dates Daily

My husband and i are desperate for help! My husband has been a member of usaa for years (my two active military sons are, as well), but we have been denied our deposited funds. My husband deposited his paycheck 7 days ago from today, and was initially given access to $500 to aid us during the wait. My husband was told it would take 5 days to clear. Two days later the $500 access was removed. My husband has called numerous times and even emailed but nobody will help us. My husband called his employer's bookkeeper to ask if the check had cleared, and was told that it had.

My husband had received an email from the ceo of usaa assuring him that the matter would be investigated and we would hear from an usaa rep. We had not heard from anyone from the usaa's office. Finally today, my husband was able to contact the ussa's office that could remove the hold. The woman named "erica" refused. Even after my husband explained that i'm disabled and unable to see my doctor, buy my medication, fuel to get to work, and to buy food. We are not asking for a loan, we are asking for access to the money my husband works hard for. The latest date for release is next friday, the friday my husband gets paid again. The next course of action is contacting an attorney. We are desperate for help!

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jimmygaudetgmailco's Profile Image

Reviewed by jimmygaudetgmailco

Oct 13th 2014

1 out of 5 marks

One Of The Worst Banks Ever Stay Away!

They charge you $8 to overnight a new card but they wont tell you! They instead snail mail you a card, then when you cal land ask they will for a fee overnight you a card but only if you ask and that card will be an exact replica you know just in case someone stole your card enroute!!! Smart huh?

Then since its an online bank only. The FDIC will hold any check $1 over your normal everyday balance so for 2 weeks you dont get a penny from that car you sold! Smart? It gets better. Any notion you dont understand a charge automatic shutdown you dont know what something is for and call to ask automatic shutdown your in kuwait and ask a question. You guessed it you dont eat for 2 weeks. Then theyre auto and insurance is hundreds of dollars more than anyone else

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