I had USAA for almost 10 years had all my services through them checking, savings, credit card, car loan, mortgage, life and auto and homeowners insurance then all of a sudden because i didn't know to tell them a detail about my residence that they didnt ask and i didnt know all of a sudden its a huge issue when you know we were in the military and you have our orders on file and we changed our address so we are supposed to know that we need to switch homeowners insurance!
but we are fraudulent so you sieze every penny we have with no warning so a family of 7 with 4 kids under 6 doesnt know where they are going to get fed from and has to pay bills for 2 months while you guys say its out of our hands! i dont think so, i have paid my premiums and NEVER filed a claim ever but that doesnt matter. Its BS find another bank where they care about you and not about your money.
I have been a customer of USAA for 10 years and have always received great service. However, recently I made a deposit of a check that I wasn't sure was good. Despite this I made several calls to customer service to see if the funds had cleared and been verified. On the 6th day after the deposit I called again and was told that the funds had cleared and had been verified. Based on this information I made a transaction using some of the funds from the deposited check. Well, the check bounced the very next day. USAA charged me a fee and took the money from the account. Charging me a fee, fine I get that, but I only used some of the money AFTER contacting customer service. I trusted the information I was given and it has cost me. After several weeks of getting the run around from the executive resolution department I was told that the bank wasn't going to do anything to correct this situation. The rep I spoke with said the other resolution team members should not have led me to believe this would be taken care of and will be "counseled". I have never had a reason to believe that information given to me from customer service representatives isn't accurate. Now I know, you can't trust anything and that USAA will not stand behind their customers when customer service representatives give them wrong information. The entire situation has been an expensive pill to swallow.
I've been banking with USAA for years and never pass up an opportunity to praise them. Great customer service, great rates (on everything but savings accounts), and always a great experience.