MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I changed from a local bank to usaa and love it. I hate calling into banks unless its necessary. In the past 3 yrs since i've had them, i have not had to call in once. I can accomplish everything i need 24 hrs day/ 7 days a week just by logging into my computer or phone. I love the fact that usaa has no "hidden" fees. I would recommend it to anyone!
They keep things Simple, I've been a happy member for years. I don't understand how less banks have better banktracker ratings.
I've been banking with USAA for years and never pass up an opportunity to praise them. Great customer service, great rates (on everything but savings accounts), and always a great experience.