Overall Rating

MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank News
TAB Bank
Add
Bank News
FNBO Direct
Add
Compare Banks

USAA Customer Review

Post a review
gnsaps84's Profile Image

5 out of 5 marks

Reviewed by gnsaps84

Jan 28th 2013

I Love USAA. Everything That I Need To Do Is All Online!

I changed from a local bank to usaa and love it. I hate calling into banks unless its necessary. In the past 3 yrs since i've had them, i have not had to call in once. I can accomplish everything i need 24 hrs day/ 7 days a week just by logging into my computer or phone. I love the fact that usaa has no "hidden" fees. I would recommend it to anyone!

Is this review helpful? ▲ Yes 1 ▼ No 1

Other USAA Reviews

Lilhorn83's Profile Image

Reviewed by Lilhorn83

Apr 4th 2015

1 out of 5 marks

Used to be great, now they're TERRIBLE

I have been banking with USAA for over 10 years, I have numerous accounts with them and have always raved about them to others. However, within the last year or two, that all has changed. They have become just like every other large bank and completely stopped caring about its customers. Today, they have adopted the the ''largest transaction first' technique, resulting in more over draft fees than if they were to simply post the transactions as they happen. They have also started back dating transactions and payments and delaying deposits, resulting in even more fees. Everyone has an "oops" moment. In general, people don't purposely overdraft their accounts and in the past, I have always been able to immediately deposit/transfer funds when I had realized my mistake (within a matter of minutes of going into the red) and it has never been a problem. Not true for today. Even if you had the funds already, their shady ways of back dating payments and transactions will make you overdraft or return payments (resulting in even more fees and taking even more money out of your account. Money that WOULD HAVE kept your account in the positive for other transactions).

Customer service has become a sad joke, I'd get better results if I had been talking to a wall. Whereas before, it felt like I was talking to an ACTUAL human being who truly cared. 2-3 years ago, I would've said,"yes! Definitely bank with USAA!" However, sadly, I cannot say the same today. They have become the sad, money hungry, shady corporation that every other large bank has become.

Is this review helpful? ▲ Yes 1 ▼ No 0

davidenderson's Profile Image

Reviewed by davidenderson

Jun 27th 2014

5 out of 5 marks

Great rates and lots of extras

All the complaints I read always seem to be with deposits or lack of and auto pay when your account won't cover. I understand the frustration but it is the customers fault almost every time.

Is this review helpful? ▲ Yes 2 ▼ No 1

Post a review View all Reviews