I changed from a local bank to USAA and love it. I hate calling into banks unless its necessary. In the past 3 yrs since i've had them, i have not had to call in once. I can accomplish everything i need 24 hrs day/ 7 days a week just by logging into my computer or phone. I love the fact that USAA has no "hidden" fees. I would recommend it to anyone!
Reported a claim to USAA early January, six weeks later it was still not resolved. Impossible to get the same person on the telephone more than once. They do not return phone calls after repeated messages. Extremely disappointed with USAA. Will likely leave them for another company.
After an accident in the snow with our truck two months had gone by and the vehicle was supposedly repaired. The USAA insurance company paid nearly $11,000 in repairs and had given us a rental car for two months. Yet, the fair market value was only $10,000 on the truck. The truck want run at all and USAA want pay anymore to fix it. The truck should have been totaled by their policy standards. Now we are stuck with a broken truck we owe on with no rental. I was so glad at first to a United States Army Combat Veteran and to have USAA covering my back like they advertise. Now, I'm just another American who has sucker written all over him. These people made my family suffer and are not for Veterans at all. All my fellow Brothers in Arms seek insurance and banking elsewhere. Learn from my mistakes.