Overall Rating

MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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USAA Customer Review

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Acustomerlikeyou's Profile Image

3 out of 5 marks

Reviewed by Acustomerlikeyou

Jun 8th 2012

Misinformed

I have had them for about a year or so. They seamed like a good bank so i got my auto insured trough them as well. I called a representative and asked for full coverage for my vehicle, i said i want it to cover everything they said ok and i was good to go. One year later Veterans day i was driving form Tennessee back home only about 10 hour away when i get a flat tire mid way home and in a no where town... No big deal i have full coverage. i use my USAA insurance card and tell them i need a tow truck, there reply was sorry its not covered by your insurance. Thats How i spend my Veterans day 2011 stranded in a town with no where to sleep. yes, i am a veteran.

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Smallz44's Profile Image

Reviewed by Smallz44

Feb 18th 2015

3 out of 5 marks

Ok For Some Services

USAA Bank has limited to offer but what they do offer is great

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wetsu's Profile Image

Reviewed by wetsu

Jan 15th 2015

2 out of 5 marks

Tricky Auto Underwriting

Although my wife and I have stellar credit, no claims or traffic violations in the past ten years, USAA gave us a quote more than 50% higher than three other major carriers. Because we choose to maintain locks on our credit reports to protect us from identity theft! Why should ones credit effect ones rate, other than as a tool to charge more?

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