Overall Rating

MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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USAA Customer Review

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Acustomerlikeyou's Profile Image

3 out of 5 marks

Reviewed by Acustomerlikeyou

Jun 8th 2012

Misinformed

I have had them for about a year or so. They seamed like a good bank so i got my auto insured trough them as well. I called a representative and asked for full coverage for my vehicle, i said i want it to cover everything they said ok and i was good to go. One year later Veterans day i was driving form Tennessee back home only about 10 hour away when i get a flat tire mid way home and in a no where town... No big deal i have full coverage. i use my USAA insurance card and tell them i need a tow truck, there reply was sorry its not covered by your insurance. Thats How i spend my Veterans day 2011 stranded in a town with no where to sleep. yes, i am a veteran.

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OttoOtto's Profile Image

Reviewed by OttoOtto

May 2nd 2015

5 out of 5 marks

Great place to keep my money

They keep things Simple, I've been a happy member for years. I don't understand how less banks have better banktracker ratings.

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tivac's Profile Image

Reviewed by tivac

Dec 29th 2014

5 out of 5 marks

Cannot stress enough how great they are

I've been banking with USAA for years and never pass up an opportunity to praise them. Great customer service, great rates (on everything but savings accounts), and always a great experience.

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