This is an insurance company that wants to masquerade as bank to steal more money from service members. After 17+ years with usaa, they suddenly decided that they would not insure my motorcycle anymore. I had a motorcycle insured with them before i ever even had a car. They referred to me to progressive, and assured me the same "exceptional customer service". Well, progressive wanted 7x what i was paying for motorcycle insurance! Partly because i no longer had the multicar discount and i was a new customer etc etc. I switched to state farm and now i pay less than i was with usaa and have a $250 deductible instead of $500!
The folks at usaa are very nice. They explained that they didn't have the "experience to rate a motorcycle", so i had to switch to progressive. Are you kidding me! They are an insurance company that cannot write insurance polices! Yet they want soldiers to trust them with their money, daughter's college fund, mortgage, auto loan? Usaa is no better than the competition. In fact, they are worse because they pretend to be part of the military family. Please don't follow them blindly as i did for so many years.
I have been a customer of USAA for 10 years and have always received great service. However, recently I made a deposit of a check that I wasn't sure was good. Despite this I made several calls to customer service to see if the funds had cleared and been verified. On the 6th day after the deposit I called again and was told that the funds had cleared and had been verified. Based on this information I made a transaction using some of the funds from the deposited check. Well, the check bounced the very next day. USAA charged me a fee and took the money from the account. Charging me a fee, fine I get that, but I only used some of the money AFTER contacting customer service. I trusted the information I was given and it has cost me. After several weeks of getting the run around from the executive resolution department I was told that the bank wasn't going to do anything to correct this situation. The rep I spoke with said the other resolution team members should not have led me to believe this would be taken care of and will be "counseled". I have never had a reason to believe that information given to me from customer service representatives isn't accurate. Now I know, you can't trust anything and that USAA will not stand behind their customers when customer service representatives give them wrong information. The entire situation has been an expensive pill to swallow.
I've been banking with USAA for years and never pass up an opportunity to praise them. Great customer service, great rates (on everything but savings accounts), and always a great experience.