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MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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USAA Customer Review

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NotAnymore's Profile Image

1 out of 5 marks

Reviewed by NotAnymore

Jan 14th 2013

Not A Bank! A Greedy Insurance Company Like All The Rest.

This is an insurance company that wants to masquerade as bank to steal more money from service members. After 17+ years with usaa, they suddenly decided that they would not insure my motorcycle anymore. I had a motorcycle insured with them before i ever even had a car. They referred to me to progressive, and assured me the same "exceptional customer service". Well, progressive wanted 7x what i was paying for motorcycle insurance! Partly because i no longer had the multicar discount and i was a new customer etc etc. I switched to state farm and now i pay less than i was with usaa and have a $250 deductible instead of $500!

The folks at usaa are very nice. They explained that they didn't have the "experience to rate a motorcycle", so i had to switch to progressive. Are you kidding me! They are an insurance company that cannot write insurance polices! Yet they want soldiers to trust them with their money, daughter's college fund, mortgage, auto loan? Usaa is no better than the competition. In fact, they are worse because they pretend to be part of the military family. Please don't follow them blindly as i did for so many years.

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Other USAA Reviews

Smallz44's Profile Image

Reviewed by Smallz44

Feb 18th 2015

3 out of 5 marks

Ok For Some Services

USAA Bank has limited to offer but what they do offer is great

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wetsu's Profile Image

Reviewed by wetsu

Jan 15th 2015

2 out of 5 marks

Tricky Auto Underwriting

Although my wife and I have stellar credit, no claims or traffic violations in the past ten years, USAA gave us a quote more than 50% higher than three other major carriers. Because we choose to maintain locks on our credit reports to protect us from identity theft! Why should ones credit effect ones rate, other than as a tool to charge more?

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