Overall Rating

MyBankTracker rated USAA based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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USAA Customer Review

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NotAnymore's Profile Image

1 out of 5 marks

Reviewed by NotAnymore

Jan 14th 2013

Not A Bank! A Greedy Insurance Company Like All The Rest.

This is an insurance company that wants to masquerade as bank to steal more money from service members. After 17+ years with usaa, they suddenly decided that they would not insure my motorcycle anymore. I had a motorcycle insured with them before i ever even had a car. They referred to me to progressive, and assured me the same "exceptional customer service". Well, progressive wanted 7x what i was paying for motorcycle insurance! Partly because i no longer had the multicar discount and i was a new customer etc etc. I switched to state farm and now i pay less than i was with usaa and have a $250 deductible instead of $500!

The folks at usaa are very nice. They explained that they didn't have the "experience to rate a motorcycle", so i had to switch to progressive. Are you kidding me! They are an insurance company that cannot write insurance polices! Yet they want soldiers to trust them with their money, daughter's college fund, mortgage, auto loan? Usaa is no better than the competition. In fact, they are worse because they pretend to be part of the military family. Please don't follow them blindly as i did for so many years.

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Other USAA Reviews

OttoOtto's Profile Image

Reviewed by OttoOtto

May 2nd 2015

5 out of 5 marks

Great place to keep my money

They keep things Simple, I've been a happy member for years. I don't understand how less banks have better banktracker ratings.

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tivac's Profile Image

Reviewed by tivac

Dec 29th 2014

5 out of 5 marks

Cannot stress enough how great they are

I've been banking with USAA for years and never pass up an opportunity to praise them. Great customer service, great rates (on everything but savings accounts), and always a great experience.

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